KnowAll Matrix

Frequently Asked Questions about Knowall Matrix Library Software

Who are Knowall?

Knowall is a UK-based company specialising in library management solutions. Their expertise lies in providing innovative software designed to streamline library operations, enhance user experience, and improve information accessibility.

What are Knowalls products?

Knowall offers the Matrix Library Software, which includes modules for cataloguing, circulation, inventory, and reporting, among others. Their products are designed to meet the diverse needs of libraries of all sizes.

What services do Knowall offer?

In addition to software solutions, Knowall provides installation, training, and ongoing technical support services to ensure libraries can effectively utilise their products.

What type of companies do Knowalls products suit?

Knowalls products are suitable for public libraries, academic institutions, school libraries, and special libraries that require efficient management of their resources and services.

How much does Knowalls product cost?

The cost of Knowalls products varies based on the specific library requirements and the selected modules. For precise pricing, interested parties should contact Knowall directly for a customised quote.

Does Knowall offer a free trial?

Yes, Knowall offers a free trial of their Matrix Library Software, allowing potential users to evaluate its features and functionality before making a commitment.

What discounts does Knowall offer on their products?

Knowall may provide discounts for educational institutions or for bulk purchases. Specific offers can be obtained by contacting their sales team.

Are there any hidden fees or additional costs with Knowall?

Knowall is committed to transparency. There are no hidden fees; however, additional costs may arise for optional features or services beyond the initial package.

Who uses Knowalls products?

Knowalls products are used by librarians, library staff, and administrators in various organisations, including public libraries, schools, and universities.

What are the main features of Knowalls products/services?

Main features include user-friendly interfaces, comprehensive cataloguing options, automated circulation processes, reporting tools, and integration capabilities with other systems.

How does Knowall compare to its competitors?

Knowall differentiates itself through its tailored solutions for UK libraries, ease of use, and dedicated customer support, making it a competitive option against other library management systems.

Is Knowalls platform easy to use?

Yes, Knowalls platform is designed to be intuitive, allowing users to navigate easily and efficiently manage library operations with minimal training.

How easy is it to set up Knowalls product or service?

Setting up Knowalls software is straightforward, with a dedicated support team available to assist during the installation and configuration process.

Is Knowall reliable?

Yes, Knowall is regarded as a reliable provider of library software solutions, with a track record of consistent performance and customer satisfaction.

Does Knowall offer customer support?

Knowall provides comprehensive customer support, including technical assistance and training resources to ensure users can effectively utilise their software.

How secure is Knowalls platform?

Knowall prioritises security and implements industry-standard practices to protect user data and ensure the integrity of their library management systems.

Does Knowall integrate with other tools or platforms?

Yes, Knowalls Matrix Library Software is designed to integrate with various tools and platforms, enhancing its functionality and allowing for seamless workflows.

Can I use Knowall on mobile devices?

Knowalls software is web-based, which means it can be accessed on mobile devices with internet connectivity, providing flexibility for users on the go.

What do users say about Knowall?

Users generally report positive experiences with Knowall, highlighting its ease of use, comprehensive features, and responsive customer support.

What are the pros and cons of Knowall?

Pros include user-friendly design, robust features, and excellent customer service. Potential cons may include the need for customisation for specific library needs, which could require additional time and resources.

How can I purchase Knowalls services?

Interested customers can purchase Knowalls services directly through their website or by contacting their sales team for more information on available products and pricing.

What is the cancellation or refund policy for Knowall?

Knowall offers a cancellation policy that allows users to discontinue services with appropriate notice. Refund policies may vary, so it is recommended to refer to the terms of service or speak with customer support.

What are the common use cases for Knowall?

Common use cases include managing library catalogues, facilitating user checkouts and returns, tracking inventory, and generating reports for library analytics.

Why choose Knowall over other options?

Choosing Knowall may be beneficial for libraries seeking a UK-based solution that offers tailored support, a user-friendly interface, and strong integration capabilities with existing systems.

Does Knowall offer training or tutorials?

Yes, Knowall provides training sessions and tutorials to help users become proficient with their software, ensuring libraries can maximise its potential.

What languages does Knowall support?

Knowalls software primarily supports English; however, they may offer solutions for libraries with multilingual needs. It is advisable to contact them for specific language support.

What problems does Knowall solve?

Knowall addresses challenges related to library management, such as inefficient cataloguing, cumbersome circulation processes, and the need for effective reporting and analytics.

Is Knowall worth the investment?

Many libraries find Knowalls solutions to be a worthwhile investment due to the efficiency gains, enhanced user experience, and the comprehensive support provided.