Laserfiche

Frequently Asked Questions about Laserfiche

Who are Laserfiche?

Laserfiche is a leading provider of enterprise content management (ECM) and business process automation solutions. Established in 1987, the company focuses on helping organisations manage their documents and processes efficiently through innovative technology.

What are Laserfiches products?

Laserfiche offers a variety of products, including document management systems, business process management tools, and records management solutions. Their software enables users to capture, manage, and share information securely, streamlining organisational workflows.

What services do Laserfiche offer?

Laserfiche provides services such as implementation support, training and certification programmes, and ongoing technical support. Additionally, they offer consulting services to help organisations optimise their use of Laserfiche solutions.

What type of companies do Laserfiches products suit?

Laserfiches products are suitable for a wide range of organisations, including small businesses, large enterprises, and government agencies. Their solutions cater to various industries such as healthcare, education, finance, and legal services.

How much does Laserfiches product cost?

The pricing for Laserfiche products varies based on the specific solutions chosen and the size of the organisation. Typically, costs are provided upon request through their sales team, ensuring tailored pricing based on individual needs.

Does Laserfiche offer a free trial?

Yes, Laserfiche does offer a free trial of its software. Interested users can sign up on their website to explore the functionalities of the platform before making a purchase decision.

What discounts does Laserfiche offer on their products?

Laserfiche may offer discounts or promotional pricing during specific periods or for educational institutions and non-profit organisations. It is advisable to contact their sales team for information on current discounts and offers.

Are there any hidden fees or additional costs with Laserfiche?

Laserfiche is transparent about its pricing structure. However, users should be aware that additional costs may arise from customisation, additional storage, or premium support services. It is recommended to clarify these details during the purchasing process.

Who uses Laserfiches products?

Laserfiche’s products are used by a diverse range of professionals, including IT administrators, business analysts, and departmental managers across various sectors. Users typically seek solutions for document management, process automation, and compliance needs.

What are the main features of Laserfiches products/services?

Main features of Laserfiche include document capture and storage, workflow automation, electronic forms, records management, and robust security measures including role-based access controls and audit trails.

How does Laserfiche compare to its competitors?

Laserfiche is often noted for its user-friendly interface, robust functionality, and strong customer support compared to its competitors. It also provides extensive integration capabilities, making it a versatile choice for organisations looking for ECM solutions.

Is Laserfiches platform easy to use?

Yes, Laserfiches platform is designed to be user-friendly, with intuitive navigation and comprehensive documentation, making it accessible for users with varying levels of technical expertise.

How easy is it to set up Laserfiches product or service?

The setup process for Laserfiche can vary depending on the specific solutions and the organisations requirements. However, Laserfiche provides guidance and support throughout the installation and configuration stages to ensure a smooth setup experience.

Is Laserfiche reliable?

Laserfiche is widely regarded as a reliable solution within the ECM market. The platform is built with robust infrastructure and offers high availability, making it suitable for mission-critical applications.

Does Laserfiche offer customer support?

Yes, Laserfiche offers comprehensive customer support, including technical assistance, a knowledge base, and user community forums. Support options are tailored based on the service agreement chosen by the customer.

How secure is Laserfiche’s platform?

Laserfiche prioritises security by implementing various measures, including data encryption, secure access controls, and compliance with industry standards. The platform is designed to protect sensitive information effectively.

Does Laserfiche integrate with other tools or platforms?

Yes, Laserfiche supports integration with a variety of third-party applications and services, allowing users to connect with tools such as Microsoft Office, Salesforce, and other enterprise systems for enhanced productivity.

Can I use Laserfiche on mobile devices?

Yes, Laserfiche offers mobile applications that allow users to access and manage documents on-the-go. The mobile platform is designed to maintain functionality and usability similar to the desktop version.

What do users say about Laserfiche?

Users generally praise Laserfiche for its powerful features, ease of use, and strong customer support. However, some may mention the initial learning curve associated with advanced functionalities.

What are the pros and cons of Laserfiche?

Pros of Laserfiche include its comprehensive feature set, user-friendly interface, and strong security measures. Cons may involve the need for initial training and a potential cost barrier for smaller organisations.

How can I purchase Laserfiche’s services?

Laserfiches services can be purchased through their official website or by contacting their sales team directly for a bespoke quote based on the organisation’s requirements.

What is the cancellation or refund policy for Laserfiche?

Laserfiche has a cancellation and refund policy that varies based on the specific service agreement. Customers are encouraged to review their terms and conditions or speak directly with customer support for detailed information.

Who uses Laserfiche?

Laserfiche is utilised by a broad spectrum of organisations, including government agencies, educational institutions, and various industries such as finance and healthcare, all seeking efficient content management solutions.

What are the common use cases for Laserfiche?

Common use cases for Laserfiche include automating document workflows, managing records for compliance, digitising paper documents, and streamlining operational processes within organisations.

Why choose Laserfiche over other options?

Choosing Laserfiche may be advantageous due to its comprehensive features, strong customer support, and proven reliability in managing content and automating processes effectively compared to other ECM providers.

How easy is it to set up Laserfiche?

Setting up Laserfiche is straightforward with the assistance of their support team. They provide guidance throughout the installation process, ensuring that users can efficiently configure the system to meet their needs.

Does Laserfiche offer training or tutorials?

Yes, Laserfiche offers various training resources, including online tutorials, webinars, and certification courses to help users maximise their understanding and use of the platform.

What languages does Laserfiche support?

Laserfiche supports multiple languages, making it accessible to a global audience. Specific language availability can be confirmed through their website or customer support.

What problems does Laserfiche solve?

Laserfiche addresses problems related to document management, workflow inefficiencies, compliance challenges, and the need for secure information sharing, helping organisations operate more effectively.

Is Laserfiche worth the investment?

Many users and organisations find Laserfiche to be a worthwhile investment due to its extensive features, improved efficiency, and the potential for significant long-term cost savings through automation and better document management.