Lattice

Frequently Asked Questions about Lattice

Who are Lattice?

Lattice is a performance management and employee engagement platform designed to help companies develop their talent and improve organisational culture. Founded in 2015, Lattice provides tools for performance reviews, feedback, goal setting, and employee engagement surveys.

What are Lattices products?

Lattice offers a suite of products including performance management tools, employee engagement surveys, career development frameworks, and goal-setting functionalities. These products aim to enhance communication and feedback within teams, fostering a productive work environment.

What services do Lattice offer?

Lattice provides services centred around performance management, employee engagement, and career development. This includes 360-degree feedback, performance reviews, one-on-one meeting tools, and continuous performance management features.

What type of companies do Lattices products suit?

Lattices products are suitable for a wide range of companies, particularly those in the tech, retail, and professional services sectors. It caters to small to mid-sized businesses as well as larger enterprises looking to enhance their performance management processes.

How much does Lattices product cost?

The pricing for Lattices products varies based on the size of the organisation and the features selected. Generally, Lattice operates on a subscription model, and interested companies should contact Lattice directly for specific pricing details tailored to their needs.

Does Lattice offer a free trial?

Yes, Lattice offers a free trial for potential customers to explore its features and functionalities before committing to a subscription. This allows users to evaluate the platforms suitability for their organisation.

What discounts does Lattice offer on their products?

Lattice may offer discounts for annual billing or for non-profit organisations. Specific promotional offers can vary, so it is advisable to check the website or contact their sales team for the latest information on discounts.

Are there any hidden fees or additional costs with Lattice?

Lattice does not typically have hidden fees; however, additional costs may arise depending on the features selected or for additional services. It is recommended to review the pricing structure and consult with Lattice for clarity on any potential extra costs.

Who uses Lattices products?

Lattices products are used by HR professionals, team leaders, and executives in various industries who are focused on improving employee performance and engagement. Its user base includes companies of different sizes looking to implement effective performance management systems.

What are the main features of Lattices products/services?

Key features of Lattice include performance reviews, employee engagement surveys, goal tracking, feedback tools, and one-on-one meeting facilitation. These features are designed to streamline performance management and enhance employee development.

How does Lattice compare to its competitors?

Lattice is recognised for its user-friendly interface and comprehensive feature set, which includes both performance management and employee engagement tools. Compared to competitors, it offers a more integrated approach to talent management, although specific comparisons may depend on organisational needs and preferences.

Is Lattices platform easy to use?

Yes, Lattices platform is designed to be intuitive and user-friendly, making it accessible for both HR professionals and employees. The layout is straightforward, facilitating easy navigation through its various features.

How easy is it to set up Lattices product or service?

Setting up Lattices products is generally straightforward, with guided setup processes and resources available to assist users. The onboarding process is designed to help organisations integrate Lattice into their existing workflows effectively.

Is Lattice reliable?

Lattice is considered a reliable platform, with a strong track record of uptime and performance. The company is focused on maintaining a robust infrastructure to support its users needs.

Does Lattice offer customer support?

Yes, Lattice provides customer support through various channels, including email, chat, and a comprehensive knowledge base. Users can access assistance for any queries or issues they may encounter while using the platform.

How secure is Lattice’s platform?

Lattice prioritises security and employs industry-standard measures to protect user data, including encryption and regular security audits. The platform adheres to privacy regulations to ensure the safety of sensitive information.

Does Lattice integrate with other tools or platforms?

Yes, Lattice offers integrations with various tools and platforms such as Slack, Google Workspace, and other HR software, allowing for seamless data exchange and enhanced functionality across systems.

Can I use Lattice on mobile devices?

Yes, Lattice is accessible on mobile devices, allowing users to manage performance reviews, feedback, and other features on the go through a mobile-friendly interface.

What do users say about Lattice?

Users generally appreciate Lattice for its user-friendly design and comprehensive features. Positive feedback often highlights its effectiveness in facilitating performance management and enhancing employee engagement, although some users may note areas for improvement in specific functionalities.

What are the pros and cons of Lattice?

Pros of Lattice include its intuitive interface, comprehensive feature set, and strong customer support. Cons may include potential limitations in customisation and the need for additional training for some users to fully leverage its capabilities.

How can I purchase Lattice’s services?

Interested customers can purchase Lattices services directly through their website by requesting a demo or contacting the sales team for tailored information and pricing.

What is the cancellation or refund policy for Lattice?

Lattice typically follows a subscription model, and cancellation policies can vary. Users should refer to the terms of service or contact Lattice directly for specific details regarding cancellations and refunds.

Who uses Lattice?

Lattice is utilised by HR departments, team leaders, and employees across various industries, particularly in organisations that value performance management and employee engagement.

What are the common use cases for Lattice?

Common use cases for Lattice include conducting performance reviews, soliciting employee feedback, setting and tracking goals, and facilitating career development discussions within organisations.

Why choose Lattice over other options?

Lattice may be preferred for its comprehensive approach to performance management and employee engagement, user-friendly design, and strong support services that make it easier for organisations to implement effective talent management practices.

How easy is it to set up Lattice?

Setting up Lattice is generally simple, with an onboarding process that guides users through the necessary steps. Support resources are available to assist with any challenges during the setup phase.

Does Lattice offer training or tutorials?

Yes, Lattice provides training materials and tutorials to help users understand how to effectively utilise the platform. These resources are designed to facilitate smooth onboarding and ongoing usage.

What languages does Lattice support?

Lattice primarily supports English, but it may offer features in additional languages depending on user needs and regional settings. It is advisable to check with Lattice for specific language support options.

What problems does Lattice solve?

Lattice addresses challenges related to performance management, employee engagement, and feedback processes within organisations. It aims to streamline these processes, enhance communication, and foster a culture of continuous improvement.

Is Lattice worth the investment?

Whether Lattice is worth the investment depends on an organisations specific needs and priorities regarding performance management and employee engagement. Many users find that the platforms comprehensive features contribute positively to their organisational culture and employee development.