Lengow

Frequently Asked Questions about Lengow

Who are Lengow?

Lengow is a French technology company founded in 2009 that provides an e-commerce automation platform. The company focuses on helping online retailers and brands optimise their product visibility across various marketing channels, including marketplaces, comparison shopping engines, and affiliate networks.

What are Lengows products?

Lengow offers a range of products designed to enhance e-commerce performance, including:

• Product Feed Management
• Marketplace Integration
• Data Analytics and Reporting
• Retargeting Solutions
• Order Management System

What services do Lengow offer?

In addition to their products, Lengow provides various services including:

• Consultation and onboarding assistance
• Custom integration services
• Technical support and customer service
• Training and educational resources

What type of companies do Lengows products suit?

Lengows products are suitable for online retailers, e-commerce businesses, and brands of all sizes that want to expand their reach and optimise their online sales across multiple platforms and channels.

How much does Lengows product cost?

Lengow offers a subscription-based pricing model that varies based on the specific needs and scale of the business. Pricing is typically customised based on factors such as the number of products managed and the channels used.

Does Lengow offer a free trial?

Yes, Lengow offers a free trial period for potential customers to explore its platform and services before committing to a subscription.

What discounts does Lengow offer on their products?

Lengow may offer promotional discounts or special pricing packages, particularly for new clients or during specific campaigns. It is advisable to contact their sales team for the latest offers.

Are there any hidden fees or additional costs with Lengow?

Lengow aims to provide transparent pricing. However, additional costs may arise from custom integrations or additional features not included in the standard subscription. It is recommended to review the contract and pricing details carefully.

Who uses Lengows products?

Lengows products are used by a diverse range of e-commerce businesses, including small to large retailers, brands looking to optimise their online presence, and agencies managing client campaigns.

What are the main features of Lengows products/services?

Main features of Lengows platform include:

• Centralised product feed management
• Integration with over 1,700 sales channels
• Advanced analytics and reporting tools
• Automated product updates and inventory management
• Multilingual and multi-currency support

How does Lengow compare to its competitors?

Lengow is recognised for its comprehensive integration capabilities and user-friendly interface. While it competes with other e-commerce platforms like ChannelAdvisor and ShoppingFeeder, Lengow distinguishes itself with its focus on European markets and personalised customer support.

Is Lengows platform easy to use?

Yes, Lengows platform is designed to be user-friendly, with an intuitive interface that allows users to easily manage their product feeds and marketing channels without extensive technical knowledge.

How easy is it to set up Lengows product or service?

Setting up Lengows services is relatively straightforward. The platform provides guided onboarding and support to help users integrate their product listings and establish connections with various sales channels.

Is Lengow reliable?

Yes, Lengow is considered a reliable platform, with a strong track record of serving e-commerce businesses. The company prioritises uptime and performance to ensure that users can effectively manage their sales channels.

Does Lengow offer customer support?

Yes, Lengow provides customer support through various channels, including email, phone, and live chat. Additionally, they offer a knowledge base and resources to assist users.

How secure is Lengow’s platform?

Lengow employs industry-standard security measures to protect user data and transactions. The platform is compliant with data protection regulations, ensuring the confidentiality and integrity of information.

Does Lengow integrate with other tools or platforms?

Yes, Lengow offers integration with a wide range of e-commerce platforms, marketing tools, and sales channels, enabling users to streamline their operations and enhance their marketing efforts.

Can I use Lengow on mobile devices?

Lengows platform is primarily web-based, but it is accessible on mobile devices through web browsers. However, there may not be a dedicated mobile application.

What do users say about Lengow?

Users generally report positive experiences with Lengow, highlighting its ease of use, comprehensive features, and responsive customer support. Feedback often mentions improved sales performance and streamlined operations.

What are the pros and cons of Lengow?

Pros:

• Comprehensive integration options
• User-friendly interface
• Strong customer support

Cons:

• Pricing may be higher for small businesses
• Limited mobile functionality

How can I purchase Lengow’s services?

To purchase Lengows services, interested customers can visit their website and request a demo or contact the sales team for a customised quote based on their specific needs.

What is the cancellation or refund policy for Lengow?

Lengow typically has a cancellation policy that allows users to terminate their subscription with notice. Refund policies may vary based on the terms of the contract. It is advisable to review the specific agreement for details.

What are the common use cases for Lengow?

Common use cases for Lengow include:

• Managing product listings across multiple marketplaces
• Optimising product visibility in comparison shopping engines
• Automating inventory updates and order management

Why choose Lengow over other options?

Lengow offers a unique blend of user-friendly features, extensive integrations, and strong customer support, making it a compelling choice for e-commerce businesses looking to enhance their online sales.

How easy is it to set up Lengow?

Setting up Lengow is designed to be user-friendly, with step-by-step onboarding processes and a dedicated support team to assist with initial configurations.

Does Lengow offer training or tutorials?

Yes, Lengow provides various training resources, including tutorials, webinars, and documentation, to help users maximise the platforms capabilities.

What languages does Lengow support?

Lengows platform supports multiple languages, catering to a diverse customer base across different regions, primarily in European markets.

What problems does Lengow solve?

Lengow addresses challenges faced by e-commerce businesses, such as managing multiple product listings, optimising visibility across various channels, and automating inventory and order processes.

Is Lengow worth the investment?

Many users find Lengow worth the investment due to its robust features, ability to streamline operations, and potential to enhance sales performance across multiple channels.