Liongard

Frequently Asked Questions about Liongard

Who are Liongard?

Liongard is a technology company that provides a platform designed to assist Managed Service Providers (MSPs) in automating and gaining visibility into their clients’ IT environments. The platform focuses on improving operational efficiency and enhancing service delivery through automation and insights.

What are Liongards products?

Liongard offers a product called Roar, which automates the documentation of clients IT environments. It captures data from various systems, including cloud services, on-premises systems, and other IT assets, allowing MSPs to maintain accurate records and streamline operations.

What services do Liongard offer?

Liongard primarily offers a software-as-a-service (SaaS) platform that provides tools for documentation, automation, and reporting. Their services include onboarding assistance, training, and ongoing customer support to ensure effective utilisation of their platform.

What type of companies do Liongards products suit?

Liongards products are particularly suited for Managed Service Providers (MSPs) and IT service companies that require efficient documentation, operational insights, and automation in managing their clients IT infrastructures.

How much does Liongards product cost?

The pricing for Liongard’s products varies based on the size of the organisation and specific requirements. Interested customers are encouraged to contact Liongard directly for a tailored quote and detailed pricing information.

Does Liongard offer a free trial?

Yes, Liongard offers a free trial of their platform, allowing potential customers to explore its features and capabilities before making a purchasing decision.

What discounts does Liongard offer on their products?

Liongard may offer promotional discounts or pricing for long-term commitments. Specific details regarding discounts can be obtained by contacting their sales team for the most current offerings.

Are there any hidden fees or additional costs with Liongard?

There are no hidden fees associated with Liongards products; however, additional costs may arise based on optional services or advanced features. It is advisable to review the pricing details and terms during the purchasing process.

Who uses Liongards products?

Liongards products are primarily used by Managed Service Providers (MSPs), IT consultants, and organisations that need to manage multiple client IT environments efficiently.

What are the main features of Liongards products/services?

Main features of Liongards Roar platform include automated documentation, real-time visibility into client environments, compliance and security reporting, integrations with various IT tools, and customisable dashboards for data insights.

How does Liongard compare to its competitors?

Liongard stands out from its competitors by focusing on automation and comprehensive visibility of IT environments. Its ability to integrate with a wide range of platforms and provide detailed documentation features makes it a preferred choice for many MSPs.

Is Liongards platform easy to use?

Yes, Liongards platform is designed with user experience in mind, making it relatively easy to navigate and utilise, even for those who may not be highly technical.

How easy is it to set up Liongards product or service?

Setting up Liongards product typically involves a straightforward onboarding process, assisted by their support team to ensure that users can effectively integrate the platform into their existing workflows.

Is Liongard reliable?

Yes, Liongard is considered a reliable platform, known for its robust performance and consistent updates to enhance functionality and security.

Does Liongard offer customer support?

Yes, Liongard provides customer support through various channels, including email, live chat, and a knowledge base to assist users with any inquiries or issues they may encounter.

How secure is Liongard’s platform?

Liongard prioritises security and employs industry-standard measures to protect user data, including encryption and regular security assessments to maintain a secure environment.

Does Liongard integrate with other tools or platforms?

Yes, Liongard offers integrations with several popular IT management and monitoring tools, enhancing its functionality and allowing seamless workflows for users.

Can I use Liongard on mobile devices?

Currently, Liongards platform is primarily web-based, and while it may be accessible on mobile devices through web browsers, a dedicated mobile application is not specified.

What do users say about Liongard?

Users generally report positive experiences with Liongard, citing its ability to save time through automation, improve documentation accuracy, and enhance visibility into client environments.

What are the pros and cons of Liongard?

• Pros: Automation of documentation, real-time insights, user-friendly interface, strong customer support, and multiple integrations.
• Cons: Pricing may be a consideration for smaller companies, and some users may require a learning curve to master all features.

How can I purchase Liongard’s services?

Interested customers can purchase Liongard’s services directly through their website or by contacting their sales team for more information and a personalised quote.

What is the cancellation or refund policy for Liongard?

Liongards cancellation and refund policy details can be obtained by reviewing their terms of service or by contacting their support team for clarification specific to individual circumstances.

Who uses Liongard?

Liongard is utilised by Managed Service Providers (MSPs), IT professionals, and organisations looking to enhance their IT management capabilities.

What are the common use cases for Liongard?

Common use cases include automating documentation for IT environments, generating compliance reports, and providing visibility into client infrastructures for better service management.

Why choose Liongard over other options?

Liongard is chosen for its comprehensive automation capabilities, ease of use, and strong focus on providing insights into IT environments, which can significantly improve operational efficiency for MSPs.

How easy is it to set up Liongard?

Setting up Liongard is designed to be user-friendly, with onboarding support provided to ensure that users can quickly get started with minimal disruption to their operations.

Does Liongard offer training or tutorials?

Yes, Liongard provides training resources and tutorials to help users understand the platforms features and how to best leverage them for their specific needs.

What languages does Liongard support?

Liongard primarily operates in English. Specific language support may be available through customer service upon request, but the platforms main interface is in English.

What problems does Liongard solve?

Liongard solves problems related to inefficient IT documentation processes, lack of visibility into client environments, and the challenges of maintaining compliance and security within managed services.

Is Liongard worth the investment?

For Managed Service Providers and IT organisations looking to enhance their operational efficiency and streamline documentation processes, Liongard is often considered a valuable investment due to its automation capabilities and insights.