LiveAgent

Frequently Asked Questions about LiveAgent

Who are LiveAgent?

LiveAgent is a customer service software provider that offers a comprehensive help desk solution for businesses of all sizes. Established in 2004, LiveAgent aims to improve customer support and enhance communication between companies and their clients through various channels including email, chat, and social media.

What are LiveAgents products?

LiveAgent offers a range of products including a help desk ticketing system, live chat software, call centre solution, and a knowledge base tool. These products are designed to streamline customer support processes and improve the overall customer experience.

What services do LiveAgent offer?

LiveAgent provides several services including customer support management, live chat support, social media integration, reporting and analytics, and customer feedback collection. They also offer a self-service portal for users to access help articles and resources.

What type of companies do LiveAgents products suit?

LiveAgents products are suitable for businesses of all sizes, from small startups to large enterprises. They cater to various industries including e-commerce, education, healthcare, and technology, making their solutions versatile for different customer service needs.

How much does LiveAgents product cost?

LiveAgent offers various pricing plans starting from a free tier with limited features to several paid plans that scale according to the number of agents and features required. Prices vary and can range from €15 to €39 per agent per month, depending on the plan selected.

Does LiveAgent offer a free trial?

Yes, LiveAgent offers a 14-day free trial for users to explore the full functionality of their platform without any commitment. This allows potential customers to assess the software before making a purchase decision.

What discounts does LiveAgent offer on their products?

LiveAgent occasionally provides discounts for annual billing, which can help users save on the total cost. They may also offer promotional discounts during special events or holidays, so it is advisable to check their website for the latest offers.

Are there any hidden fees or additional costs with LiveAgent?

LiveAgent is transparent about its pricing structure and does not have hidden fees. However, additional costs may occur if users opt for paid add-ons or if they exceed the limits of their chosen pricing plan.

Who uses LiveAgents products?

LiveAgents products are used by customer service teams, support agents, and businesses looking to enhance their customer engagement. Their clientele includes a wide array of companies, from small businesses to established enterprises across various sectors.

What are the main features of LiveAgents products/services?

Main features of LiveAgent include multi-channel communication (email, chat, phone, social media), automated ticketing system, real-time chat support, customer feedback tools, reporting and analytics, and integration capabilities with other software platforms.

How does LiveAgent compare to its competitors?

LiveAgent is often compared to other customer service software like Zendesk and Freshdesk, offering similar functionalities but at a more competitive price point. Users appreciate its user-friendly interface and extensive feature set, which can be tailored to specific business needs.

Is LiveAgents platform easy to use?

Yes, LiveAgents platform is designed to be user-friendly with an intuitive interface that allows users to navigate easily through various features. Most users report a minimal learning curve when using the software.

How easy is it to set up LiveAgents product or service?

Setting up LiveAgent is straightforward, with guided installation processes and customer support available to assist new users. The setup can typically be completed within a few hours, depending on the complexity of the integration.

Is LiveAgent reliable?

LiveAgent is considered a reliable platform, with a strong uptime record and consistent performance. The company takes measures to ensure service reliability and data integrity for its users.

Does LiveAgent offer customer support?

Yes, LiveAgent offers customer support through multiple channels including email, live chat, and a comprehensive knowledge base. Users can access support resources at any time to assist with their queries.

How secure is LiveAgent’s platform?

LiveAgent takes security seriously, employing data encryption, secure servers, and compliance with industry standards to protect user information. They also provide features like two-factor authentication to enhance account security.

Does LiveAgent integrate with other tools or platforms?

Yes, LiveAgent offers integrations with numerous third-party applications such as CRM systems, e-commerce platforms, and social media tools, allowing businesses to streamline their operations and enhance functionality.

Can I use LiveAgent on mobile devices?

LiveAgent has a mobile-friendly interface and offers a mobile application, enabling users to manage customer support on-the-go. This ensures that support teams can respond to queries anytime, anywhere.

What do users say about LiveAgent?

Users generally express positive feedback about LiveAgent, citing its comprehensive feature set, ease of use, and responsive customer support. Some users note the value for money as a significant advantage compared to other solutions.

What are the pros and cons of LiveAgent?

Pros: Comprehensive feature set, user-friendly interface, competitive pricing, and effective customer support.
Cons: Some users report occasional bugs or performance issues, and the learning curve for advanced features may be steep for new users.

How can I purchase LiveAgent’s services?

LiveAgents services can be purchased directly from their website. Users can choose a suitable pricing plan and complete the purchase online. The free trial option is also available for users to test the platform before committing.

What is the cancellation or refund policy for LiveAgent?

LiveAgent offers a straightforward cancellation policy. Users can cancel their subscription at any time, and they will not be charged for the subsequent billing period. Refunds may be provided under specific circumstances, as outlined in their terms of service.

Who uses LiveAgent?

LiveAgent is used by a diverse range of businesses, including startups, mid-sized companies, and large enterprises. Its flexibility allows it to cater to various customer service needs across multiple industries.

What are the common use cases for LiveAgent?

Common use cases for LiveAgent include handling customer inquiries via live chat, managing support tickets, providing telephone support, and facilitating customer feedback collection through surveys and forms.

Why choose LiveAgent over other options?

LiveAgent is often chosen for its comprehensive features, competitive pricing, and user-friendly design. Businesses appreciate its ability to integrate multiple communication channels into a single platform, improving overall efficiency in customer service.

How easy is it to set up LiveAgent?

Setting up LiveAgent is generally easy, with a user-friendly onboarding process that includes step-by-step guidance. Most users can have the platform operational within a few hours after registering.

Does LiveAgent offer training or tutorials?

Yes, LiveAgent provides a range of training materials, including video tutorials, webinars, and a detailed knowledge base to help users maximise their use of the platform.

What languages does LiveAgent support?

LiveAgent supports multiple languages, allowing users from different regions to utilise the platform effectively. The interface can be customised to display in the preferred language of the user.

What problems does LiveAgent solve?

LiveAgent addresses common customer service challenges such as managing high volumes of inquiries, ensuring timely responses, and providing a seamless multi-channel support experience. It helps businesses enhance customer satisfaction and retain clients.

Is LiveAgent worth the investment?

Many users find LiveAgent worth the investment due to its extensive features, cost-effectiveness, and the positive impact it can have on customer service operations. The decision ultimately depends on individual business needs and budget considerations.