Livestorm

Frequently Asked Questions about LiveStorm

Who are LiveStorm?

LiveStorm is a cloud-based webinar and video conferencing platform that enables users to create, host, and manage online events, webinars, and virtual meetings. The company focuses on providing a user-friendly experience with robust features for both hosts and attendees.

What are LiveStorms products?

LiveStorm offers a variety of products including:

• Webinar hosting tools
• Video conferencing solutions
• Analytics and reporting features
• Customisable registration pages
• Automated email reminders and follow-ups

What services do LiveStorm offer?

LiveStorm provides services that cater to event management, including webinar production, live streaming, audience engagement tools, and technical support during events.

What type of companies do LiveStorms products suit?

LiveStorms products are suitable for a wide range of companies, including educational institutions, marketing agencies, corporate organisations, and non-profits that need to conduct webinars and virtual events.

How much does LiveStorms product cost?

LiveStorm offers various pricing plans depending on features and capacity, starting from a free plan with limited features to paid plans that range from approximately £99 to £399 per month, based on the number of attendees and additional functionalities.

Does LiveStorm offer a free trial?

Yes, LiveStorm offers a free trial that allows users to explore the platform’s core features without commitment for a limited time.

What discounts does LiveStorm offer on their products?

LiveStorm occasionally provides discounts for annual subscriptions and promotional offers, which can be checked on their official website or by contacting their sales team.

Are there any hidden fees or additional costs with LiveStorm?

LiveStorm does not have hidden fees; however, users should be aware that certain advanced features may incur additional charges based on the pricing plan selected.

Who uses LiveStorms products?

LiveStorms products are used by marketers, educators, business professionals, and organisations seeking to enhance their online engagement through webinars and virtual events.

What are the main features of LiveStorms products/services?

Main features include:

• Live and on-demand webinars
• Customisable registration forms
• Interactive tools like polls and Q&A sessions
• Analytics and reporting
• Integration with other marketing tools

How does LiveStorm compare to its competitors?

LiveStorm is often compared to platforms like Zoom and GoToWebinar, with strengths in ease of use, customisation options, and analytics capabilities. It is particularly noted for its focus on webinars rather than general video conferencing.

Is LiveStorms platform easy to use?

Yes, LiveStorm is designed to be user-friendly, with an intuitive interface that simplifies the process of setting up and managing webinars.

How easy is it to set up LiveStorms product or service?

Setting up LiveStorms services is straightforward, requiring minimal technical knowledge. Users can quickly create an account and start scheduling webinars using the provided templates and tools.

Is LiveStorm reliable?

LiveStorm is known for its reliable performance, with a high uptime rate and responsive infrastructure that supports events without significant interruptions.

Does LiveStorm offer customer support?

Yes, LiveStorm provides customer support through various channels, including email, live chat, and an extensive knowledge base with documentation and tutorials.

How secure is LiveStorm’s platform?

LiveStorm prioritises security by implementing industry-standard encryption and compliance with data protection regulations to ensure user data is secure during events.

Does LiveStorm integrate with other tools or platforms?

Yes, LiveStorm integrates with several third-party tools and platforms, including CRM systems, email marketing services, and social media platforms, enhancing its functionality.

Can I use LiveStorm on mobile devices?

LiveStorm is accessible on mobile devices through web browsers, allowing users to join webinars and access features on smartphones and tablets.

What do users say about LiveStorm?

User feedback on LiveStorm highlights its ease of use, effective engagement tools, and reliable customer support. Some users have noted areas for improvement regarding customisation options.

What are the pros and cons of LiveStorm?

Pros: User-friendly interface, strong engagement features, robust analytics.

Cons: Limited features on the free plan, some users desire more customisation options.

How can I purchase LiveStorms services?

Users can purchase LiveStorm’s services directly from their website by selecting a plan and completing the registration process.

What is the cancellation or refund policy for LiveStorm?

LiveStorm typically offers a cancellation policy where users can cancel their subscription at any time. Refunds may be available depending on the circumstances and plan chosen; checking their official policy is recommended.

What are the common use cases for LiveStorm?

Common use cases include hosting webinars for product launches, training sessions, online courses, virtual conferences, and marketing seminars.

Why choose LiveStorm over other options?

LiveStorm is chosen for its ease of use, comprehensive features tailored for webinars, and strong customer support, making it suitable for both novice and experienced users.

Does LiveStorm offer training or tutorials?

Yes, LiveStorm provides training resources, including tutorials and webinars, to help users maximise the platforms capabilities.

What languages does LiveStorm support?

LiveStorm supports multiple languages, catering to a diverse user base and enabling global reach for webinars.

What problems does LiveStorm solve?

LiveStorm addresses issues related to online event management, such as attendee engagement, event analytics, and the technical challenges of hosting webinars.

Is LiveStorm worth the investment?

LiveStorm is generally considered a worthwhile investment for organisations that require a reliable and effective platform for hosting webinars and online events, given its comprehensive features and user support.