LogMeIn Pro by GoTo

Frequently Asked Questions about GoTo

Who are GoTo?

GoTo is a technology company that provides a suite of remote work and communication solutions, including video conferencing, messaging, and collaboration tools. The company aims to facilitate seamless remote interactions for businesses and individuals, enabling productivity and connectivity from anywhere.

What are GoTos products?

GoTo offers a range of products including GoToMeeting, GoToWebinar, GoToConnect, and GoToRoom. These products are designed for video conferencing, webinars, telephony, and collaborative workspaces, catering to various communication needs.

What services do GoTo offer?

GoTo provides services such as online meetings, webinars, virtual events, team messaging, and cloud-based phone systems. These services are geared towards enhancing remote collaboration and communication among teams and clients.

What type of companies do GoTos products suit?

GoTos products are suitable for businesses of all sizes, from small startups to large enterprises. They are particularly beneficial for companies that rely on remote work, require effective communication tools, or need to host online events and meetings.

How much does GoTos product cost?

The cost of GoTos products varies based on the specific service and the number of users. Pricing typically ranges from monthly subscriptions to annual plans, with options for different tiers depending on features and usage levels. Visit the GoTo website for detailed pricing information.

Does GoTo offer a free trial?

Yes, GoTo generally offers free trials for its products, allowing users to test the features and functionality before committing to a subscription. The duration and terms of the trial may vary by product.

What discounts does GoTo offer on their products?

GoTo may provide discounts for annual subscriptions, educational institutions, and non-profit organisations. Specific promotions and discounts can change frequently, so it is advisable to check the GoTo website for current offers.

Are there any hidden fees or additional costs with GoTo?

GoTo typically outlines all fees associated with its products clearly on its pricing page. However, additional costs may arise in certain situations, such as exceeding usage limits or requiring advanced features. It is recommended to review the terms and conditions for full transparency.

Who uses GoTos products?

GoTos products are used by a diverse range of users, including businesses, educational institutions, and individual professionals. They are popular among teams that require effective remote communication and collaboration tools.

What are the main features of GoTos products/services?

Main features of GoTos products include HD video and audio, screen sharing, recording capabilities, webinar hosting, team messaging, and integrated telephony. These features aim to enhance the overall user experience and facilitate efficient communication.

How does GoTo compare to its competitors?

GoTo competes with other remote communication platforms such as Zoom, Microsoft Teams, and Cisco WebEx. While each platform offers unique features, GoTo is known for its user-friendly interface and comprehensive suite of tools tailored for remote work.

Is GoTos platform easy to use?

Yes, GoTos platform is designed with user-friendliness in mind. The interface is intuitive, making it accessible for users with varying levels of technical expertise.

How easy is it to set up GoTos product or service?

Setting up GoTos products is straightforward, with guided instructions provided during the installation process. Most users can quickly create an account and start using the service within minutes.

Is GoTo reliable?

GoTo is generally considered reliable, with a robust infrastructure that supports high-quality video and audio communication. The company also provides regular updates and maintenance to ensure optimal performance.

Does GoTo offer customer support?

Yes, GoTo offers customer support through various channels, including online resources, live chat, and email. Users can access help centres and documentation for troubleshooting and assistance.

How secure is GoTo’s platform?

GoTo employs industry-standard security protocols, including encryption and secure access controls, to protect user data and privacy. The company is committed to maintaining a secure environment for its users.

Does GoTo integrate with other tools or platforms?

Yes, GoTo offers integrations with various third-party applications, including CRM systems, project management tools, and productivity software, allowing users to streamline their workflows and enhance functionality.

Can I use GoTo on mobile devices?

Yes, GoTo provides mobile applications for both iOS and Android devices, enabling users to access its services on the go and participate in meetings or webinars from their smartphones or tablets.

What do users say about GoTo?

User feedback on GoTo is generally positive, highlighting its ease of use, reliable performance, and comprehensive features. However, some users may point out areas for improvement, such as pricing or specific functionality.

What are the pros and cons of GoTo?

Pros include user-friendly interfaces, a comprehensive suite of communication tools, and reliable performance. Cons may include pricing structures that some users find less competitive compared to alternatives or specific limitations in feature sets.

How can I purchase GoTo’s services?

Users can purchase GoTos services directly from the company’s website by selecting a product and following the subscription process. Various payment options are typically available.

What is the cancellation or refund policy for GoTo?

GoTos cancellation and refund policy may vary by product and subscription type. Generally, users can cancel their subscriptions at any time, but it is recommended to review the specific policy outlined on the GoTo website for detailed terms.

What are the common use cases for GoTo?

Common use cases for GoTo include remote team meetings, virtual training sessions, webinars, online presentations, and collaborative projects among distributed teams. The platform is versatile and can be adapted for various communication needs.

Why choose GoTo over other options?

Choosing GoTo may be advantageous for users seeking a comprehensive remote communication solution with an intuitive interface and a variety of features tailored to business needs. Its focus on reliability and user support also makes it a competitive choice.

How easy is it to set up GoTo?

Setting up GoTo is typically a quick process, requiring minimal technical knowledge. Users can follow step-by-step instructions to create an account and begin using the service almost immediately.

Does GoTo offer training or tutorials?

Yes, GoTo provides training resources and tutorials through its help centre, including video guides and documentation to assist users in getting the most out of their products.

What languages does GoTo support?

GoTo supports multiple languages, making its services accessible to a global audience. The specific languages available may vary by product, so users should check the website for detailed information.

What problems does GoTo solve?

GoTo addresses challenges associated with remote communication, such as facilitating effective collaboration, enabling virtual meetings, and providing tools for online events. It helps businesses maintain productivity and connectivity in a remote work environment.

Is GoTo worth the investment?

Whether GoTo is worth the investment depends on individual or business needs. For organisations prioritising remote communication and collaboration, its comprehensive features and ease of use can provide significant value.