Lokalise

Frequently Asked Questions about Lokalise

Who are Lokalise?

Lokalise is a cloud-based localisation and translation management platform designed to streamline the process of translating and managing content across various applications and websites. Founded in 2017, the company aims to simplify collaboration between developers, translators, and project managers, enabling businesses to reach global markets more effectively.

What are Lokalises products?

Lokalise offers a robust suite of products including translation management software, localisation automation tools, and an API for seamless integration with other platforms. Their core product facilitates the translation of software, websites, and mobile applications.

What services do Lokalise offer?

Lokalise provides various services including translation management, collaborative editing, integration with development tools, and support for numerous file formats. They also offer features like in-context editing, version control, and project management capabilities.

What type of companies do Lokalises products suit?

Lokalises products are suitable for a wide range of companies, including tech startups, mid-sized businesses, and large enterprises across various industries such as software development, e-commerce, and digital marketing that require localisation for their digital content.

How much does Lokalises product cost?

Lokalise offers a tiered pricing model based on the number of active users and features required. Pricing starts with a free tier, and paid plans generally range from a few hundred to several thousand pounds per month, depending on the specific needs of the business.

Does Lokalise offer a free trial?

Yes, Lokalise offers a free trial for new users. This allows potential customers to explore the platforms features and functionalities without any financial commitment.

What discounts does Lokalise offer on their products?

Lokalise occasionally provides discounts for annual subscriptions, as well as promotional offers during specific events or for educational institutions. Users are encouraged to check their website or contact customer support for the latest discount information.

Are there any hidden fees or additional costs with Lokalise?

Lokalise is transparent about its pricing structure. However, additional costs may arise from exceeding limits on specific plans, such as the number of users or translation strings. It is advisable to review the plan details carefully to avoid unexpected expenses.

Who uses Lokalises products?

Lokalises products are used by a diverse range of professionals, including software developers, project managers, and localisation specialists. Companies looking to expand their reach into international markets also benefit from their services.

What are the main features of Lokalises products/services?

Main features of Lokalise include real-time collaboration, in-context editing, integration with development tools (such as GitHub and Slack), support for various file formats, translation memory, and extensive API capabilities for automation.

How does Lokalise compare to its competitors?

Lokalise is regarded as a user-friendly platform that offers extensive integration capabilities and a collaborative environment. Compared to competitors, it often stands out due to its focus on in-context editing and automation features, although specific advantages may vary based on individual needs.

Is Lokalises platform easy to use?

Yes, Lokalise is designed with user experience in mind, featuring an intuitive interface that simplifies the localisation process. Users generally find the platform easy to navigate, even with minimal technical expertise.

How easy is it to set up Lokalises product or service?

Setting up Lokalise is straightforward. Users can create an account, import their content, and begin managing translations within a few minutes. The platform also offers onboarding resources to assist new users.

Is Lokalise reliable?

Lokalise is considered a reliable platform, providing consistent performance and uptime. Their infrastructure is designed to handle large volumes of content and concurrent users effectively.

Does Lokalise offer customer support?

Yes, Lokalise provides customer support through various channels, including email, live chat, and a comprehensive help centre that features documentation and tutorials to assist users with common queries.

How secure is Lokalise’s platform?

Lokalise employs industry-standard security measures, including data encryption, secure access controls, and regular security audits to protect user data and ensure compliance with privacy regulations.

Does Lokalise integrate with other tools or platforms?

Yes, Lokalise offers integrations with a wide range of tools including GitHub, GitLab, Bitbucket, Slack, and various content management systems. This facilitates a smoother workflow for users managing multiple platforms.

Can I use Lokalise on mobile devices?

Lokalise is primarily designed for desktop use; however, the platform is accessible via mobile devices through web browsers. A dedicated mobile application is not currently available.

What do users say about Lokalise?

User feedback on Lokalise is generally positive, with many praising its ease of use, collaboration features, and customer support. Some users have noted minor limitations in customisation options but find the overall experience satisfactory.

What are the pros and cons of Lokalise?

Pros: User-friendly interface, real-time collaboration, extensive integration options, and strong customer support.
Cons: Some users may find the pricing model complex, and there could be limitations in advanced customisation compared to competitors.

How can I purchase Lokalise’s services?

Users can purchase Lokalises services directly from their website by selecting a suitable plan and completing the registration process. Payment options typically include credit card and invoice billing.

What is the cancellation or refund policy for Lokalise?

Lokalise allows users to cancel their subscriptions at any time. However, refunds are typically not provided for payments already made, especially for monthly subscriptions. Users should refer to the specific terms outlined in their account settings for detailed information.

What are the common use cases for Lokalise?

Common use cases include translating mobile applications, localising websites, managing multilingual content, and collaborating on translation projects within teams to ensure consistency and efficiency.

Why choose Lokalise over other options?

Lokalise may be preferred over other options due to its user-friendly interface, strong collaborative features, extensive integration capabilities, and effective support for developers and localisation teams looking for efficiency in their workflows.

Does Lokalise offer training or tutorials?

Yes, Lokalise provides various training resources, including tutorials, webinars, and documentation available through their help centre to help users maximise the effectiveness of the platform.

What languages does Lokalise support?

Lokalise supports a wide range of languages, covering most major languages used globally. Users can easily add and manage translations in multiple languages within their projects.

What problems does Lokalise solve?

Lokalise addresses common challenges in the localisation process, such as managing multiple languages, coordinating between teams, ensuring translation quality, and automating workflows to save time and resources.

Is Lokalise worth the investment?

Many users find Lokalise to be a valuable investment due to its efficiency in streamlining the localisation process, enhancing collaboration, and improving the overall quality of translations, especially for businesses looking to expand internationally.