Lookeen

Frequently Asked Questions about Lookeen

Who are Lookeen?

Lookeen is a software company that specializes in developing advanced search solutions for businesses and individuals. Founded in 2008, the company aims to enhance productivity by providing powerful tools for file and email search.

What are Lookeens products?

Lookeen offers a range of products including Lookeen Desktop Search, which enables users to search through files, emails, and attachments on their local machines and network drives. They also provide Lookeen for Outlook, a tool that enhances email search capabilities within Microsoft Outlook.

What services do Lookeen offer?

Lookeen primarily offers software solutions, alongside customer support and consultation services to help users optimise their search experience. They also provide regular updates and maintenance for their products.

What type of companies do Lookeens products suit?

Lookeens products are suitable for a variety of companies, particularly those that handle large volumes of data and emails, including small to medium-sized enterprises, large corporations, and professionals who require efficient data retrieval solutions.

How much does Lookeens product cost?

The pricing for Lookeens products varies based on the licensing model and the number of users. Typically, a single-user license for Lookeen Desktop Search starts at a competitive price point, with volume discounts available for larger teams or organisations.

Does Lookeen offer a free trial?

Yes, Lookeen offers a free trial for its products, allowing users to evaluate the software and its features before committing to a purchase.

What discounts does Lookeen offer on their products?

Lookeen frequently provides discounts on bulk purchases, educational licenses, and seasonal promotions. Users are encouraged to check the official website or subscribe to newsletters for the latest offers.

Are there any hidden fees or additional costs with Lookeen?

Lookeen’s pricing is transparent, and there are no hidden fees associated with their products. The costs are typically associated with the initial purchase and any optional add-ons or support services.

Who uses Lookeens products?

Lookeens products are used by a diverse range of professionals, including IT departments, project managers, researchers, and anyone who needs to manage and search through large datasets efficiently.

What are the main features of Lookeens products/services?

Main features of Lookeens products include fast and comprehensive search capabilities, integration with Microsoft Outlook, support for various file formats, advanced filtering options, and a user-friendly interface.

How does Lookeen compare to its competitors?

Lookeen is known for its speed and efficiency in searching both local files and emails, often outperforming competitors in terms of search speed and accuracy. Its integration with Outlook is also a notable advantage.

Is Lookeens platform easy to use?

Yes, Lookeens platform is designed to be user-friendly, with an intuitive interface that allows users to navigate easily and perform searches without extensive training or experience.

How easy is it to set up Lookeens product or service?

Setting up Lookeens products is straightforward, typically requiring a simple installation process followed by configuration settings that guide users through the initial setup.

Is Lookeen reliable?

Yes, Lookeen has a reputation for reliability, with users often reporting consistent performance and minimal downtime. Regular updates further enhance the stability of their products.

Does Lookeen offer customer support?

Lookeen provides customer support through various channels, including email and online resources such as FAQs and user manuals. They aim to assist users promptly with any inquiries or technical issues.

How secure is Lookeen’s platform?

Lookeen prioritises security, implementing measures to protect user data and privacy. The software does not store personal data on external servers, ensuring that searches remain confidential.

Does Lookeen integrate with other tools or platforms?

Yes, Lookeen integrates seamlessly with Microsoft Outlook and other file management systems, enhancing its functionality and allowing users to access their data across different platforms.

Can I use Lookeen on mobile devices?

Currently, Lookeens primary products are designed for desktop use. However, users can access their files and emails via Outlook on mobile devices, benefiting indirectly from Lookeens search capabilities.

What do users say about Lookeen?

User feedback about Lookeen is generally positive, with many praising its efficiency, ease of use, and the significant time savings it offers in searching for information.

What are the pros and cons of Lookeen?

Pros: Fast search capabilities, easy to use, integrates well with Outlook, transparent pricing.
Cons: Limited mobile support, primarily focused on Windows platforms.

How can I purchase Lookeen’s services?

Lookeens services can be purchased directly from their website, where users can choose their desired product and complete the checkout process securely.

What is the cancellation or refund policy for Lookeen?

Lookeen offers a refund policy for purchases made within a certain time frame, typically 30 days, provided the software has not been activated. Users should refer to the official website for specific details.

Who uses Lookeen?

Lookeen is used by professionals across various industries, including finance, education, and IT, where efficient information retrieval is critical for productivity.

What are the common use cases for Lookeen?

Common use cases for Lookeen include searching for historical emails, retrieving documents from local and network drives, and managing large datasets in corporate environments.

Why choose Lookeen over other options?

Lookeen is often chosen for its speed, reliability, and integration with Outlook, making it a preferred solution for users who require powerful search functionality without the complexity of other tools.

How easy is it to set up Lookeen?

Lookeen is easy to set up, with a guided installation process that helps users configure the software quickly and efficiently.

Does Lookeen offer training or tutorials?

Yes, Lookeen provides various training resources, including tutorials and user guides, to help users maximise the benefits of their products.

What languages does Lookeen support?

Lookeen primarily supports English and German, but additional languages may be available through specific versions or updates.

What problems does Lookeen solve?

Lookeen addresses issues related to inefficient file and email searches, helping users quickly locate important information, thereby increasing productivity and reducing frustration.

Is Lookeen worth the investment?

Many users find Lookeen worth the investment due to its efficiency in significantly reducing the time spent searching for files and emails, thus improving overall productivity.