Loom

Frequently Asked Questions about Loom

Who are Loom?

Loom is a video messaging platform designed to facilitate communication and collaboration in both professional and educational settings. Established in 2016, Loom allows users to create, share, and collaborate on video content seamlessly.

What are Looms products?

Loom offers a range of products including Loom Video, which allows users to record video messages, and Loom for Education, which is tailored for classroom environments. Additionally, Loom provides features for screen recording, video editing, and integration with various productivity tools.

What services do Loom offer?

Loom provides services such as video recording, video hosting, and analytics on video engagement. These services are aimed at improving communication and collaboration within teams and educational institutions.

What type of companies do Looms products suit?

Looms products are suitable for a wide range of companies, including small businesses, large enterprises, educational institutions, and remote teams looking to enhance their communication through video.

How much does Looms product cost?

Loom offers a free tier with limited features. Their paid plans start at £8 per month per user when billed annually, which includes additional features and increased storage capacity.

Does Loom offer a free trial?

Yes, Loom offers a free plan that allows users to test the basic features of the platform. Users can also opt for a trial of the premium features available in the paid plans.

What discounts does Loom offer on their products?

Loom occasionally provides discounts for annual subscriptions, as well as promotional offers during special events. Users can check their website for the latest deals.

Are there any hidden fees or additional costs with Loom?

Loom does not have hidden fees; the pricing structure is straightforward. Users pay the stated subscription fees based on their plan, with no additional costs unless they choose extra features or services.

Who uses Looms products?

Looms products are used by a variety of professionals including marketers, educators, software developers, and remote teams who require effective video communication tools.

What are the main features of Looms products/services?

Main features include video recording, screen sharing, video editing tools, analytics for viewer engagement, and integration with tools such as Slack, Google Drive, and others.

How does Loom compare to its competitors?

Loom is often compared to platforms like Vidyard and Wistia. It is noted for its user-friendly interface, ease of use, and specific focus on video messaging, making it appealing for quick communication.

Is Looms platform easy to use?

Yes, Looms platform is designed for ease of use, with intuitive controls and a simple interface that allows users to create and share videos quickly.

How easy is it to set up Looms product or service?

Setting up Loom is straightforward. Users can sign up for an account and start using the service within minutes, with minimal configuration required.

Is Loom reliable?

Loom is generally considered reliable, with a strong uptime record and consistent performance. Users report positive experiences with the platforms stability.

Does Loom offer customer support?

Yes, Loom provides customer support through email and an extensive knowledge base, which includes guides and FAQs to help users troubleshoot issues.

How secure is Loom’s platform?

Loom employs strong security measures, including encryption of data in transit and at rest, to ensure the safety of user information and video content.

Does Loom integrate with other tools or platforms?

Yes, Loom integrates with various tools including Slack, Gmail, and project management software like Trello and Asana, enhancing its functionality within existing workflows.

Can I use Loom on mobile devices?

Loom is available on mobile devices through its app, allowing users to record and share videos directly from their smartphones or tablets.

What do users say about Loom?

User feedback is largely positive, with many praising its ease of use, efficiency in communication, and the ability to enhance presentations and feedback processes.

What are the pros and cons of Loom?

Pros include ease of use, quick video sharing, and strong integration capabilities. Cons may involve limitations on the free plan and potential video length restrictions on lower-tier subscriptions.

How can I purchase Loom’s services?

Users can purchase Looms services directly from their website by selecting a plan and completing the sign-up process.

What is the cancellation or refund policy for Loom?

Loom allows users to cancel their subscriptions at any time. However, there are no refunds for partial months of service; users can continue to use the service until the end of the billing cycle.

Who uses Loom?

A variety of users including corporate teams, educators, and freelancers utilise Loom for improved communication and collaboration through video messaging.

What are the common use cases for Loom?

Common use cases include creating onboarding videos, providing feedback on work, conducting training sessions, and communicating project updates.

Why choose Loom over other options?

Loom is often chosen for its user-friendly interface, quick setup, and specific focus on video messaging, making it a preferred tool for those needing efficient communication.

How easy is it to set up Loom?

Setting up Loom is quick and easy, with users able to start recording videos almost immediately after creating an account.

Does Loom offer training or tutorials?

Yes, Loom provides various tutorials and resources through their help centre to assist users in making the most of the platform’s features.

What languages does Loom support?

Loom primarily supports English, but it also offers a user interface in several other languages to cater to a global audience.

What problems does Loom solve?

Loom addresses communication challenges by providing a visual and auditory medium for messages, reducing misunderstandings and enhancing collaboration.

Is Loom worth the investment?

Many users find Loom to be a valuable investment for improving communication, increasing productivity, and enhancing collaboration, especially in remote work environments.