MailStore Server

Frequently Asked Questions about MailStore

Who are MailStore?

MailStore is a software company based in Germany, specialising in email archiving solutions. Founded in 2006, it aims to help businesses and organisations effectively manage their email data, ensuring compliance with legal requirements and enhancing email retrieval processes.

What are MailStores products?

MailStore offers a range of email archiving products, including MailStore Server, which is designed for businesses to archive and retrieve emails securely. They also provide MailStore Home, a free solution for private users to archive their personal email accounts.

What services do MailStore offer?

MailStore primarily offers email archiving services, focusing on data retention, search capabilities, and compliance with regulations. Additionally, they provide support, updates, and training for their products.

What type of companies do MailStores products suit?

MailStores products are suitable for businesses of all sizes, from small and medium enterprises (SMEs) to large corporations, across various industries that require efficient email management and compliance with data protection regulations.

How much does MailStores product cost?

The pricing for MailStore Server is based on the number of mailboxes and starts at a competitive rate. For specific pricing details, potential customers should contact MailStore directly or visit their website for a quote tailored to their needs.

Does MailStore offer a free trial?

Yes, MailStore offers a free trial of their MailStore Server product, allowing potential customers to explore its features and capabilities before making a purchase decision.

What discounts does MailStore offer on their products?

MailStore occasionally provides discounts and special offers, particularly for educational institutions and non-profit organisations. Users should check their website or subscribe to their newsletter for any ongoing promotions.

Are there any hidden fees or additional costs with MailStore?

MailStore does not have hidden fees. The pricing is transparent, and any additional costs are typically associated with optional add-ons or support services, which are clearly outlined during the purchasing process.

Who uses MailStores products?

MailStores products are utilised by a diverse range of users, including IT administrators, compliance officers, and business owners, primarily in enterprises that require efficient email management and archiving solutions.

What are the main features of MailStores products/services?

Key features of MailStores products include secure email archiving, fast and comprehensive search capabilities, compliance with legal and regulatory requirements, user-friendly interface, and the ability to retrieve emails quickly and efficiently.

How does MailStore compare to its competitors?

MailStore is known for its robust archiving capabilities, user-friendly design, and competitive pricing. Compared to competitors, it offers a strong focus on compliance and ease of use, making it a preferred choice for many organisations.

Is MailStores platform easy to use?

Yes, MailStores platform is designed with user-friendliness in mind. Its intuitive interface allows users to navigate the software easily, making email archiving straightforward even for those with limited technical expertise.

How easy is it to set up MailStores product or service?

Setting up MailStore Server is a straightforward process, facilitated by comprehensive installation guides and support. Most users can complete the setup within a few hours, depending on their specific environment and requirements.

Is MailStore reliable?

MailStore has built a reputation for reliability, with many users praising its stability and performance. Regular updates and a commitment to customer support further enhance its reliability as an email archiving solution.

Does MailStore offer customer support?

Yes, MailStore provides customer support through various channels, including email, phone, and an extensive knowledge base. Support is available to assist users with any technical issues or queries they may have.

How secure is MailStore’s platform?

MailStore employs robust security measures, including encryption, user authentication, and regular updates to protect data integrity and confidentiality. This ensures that archived emails remain secure and compliant with regulations.

Does MailStore integrate with other tools or platforms?

MailStore integrates with various email servers and platforms, including Microsoft Exchange, Office 365, and many others. This flexibility allows businesses to incorporate MailStore into their existing IT infrastructure seamlessly.

Can I use MailStore on mobile devices?

While MailStore primarily operates as a desktop application, users can access their archived emails via web access on mobile devices, ensuring they can retrieve important information on the go.

What do users say about MailStore?

Users generally commend MailStore for its efficiency, ease of use, and robust search capabilities. Many reviews highlight its effectiveness in simplifying email management and ensuring compliance with data regulations.

What are the pros and cons of MailStore?

Pros: User-friendly interface, strong compliance features, effective search functionality, and reliable customer support. Cons: Some users may find the initial setup process requires technical knowledge, and it may not include as many features as some larger enterprise solutions.

How can I purchase MailStore’s services?

MailStores services can be purchased directly through their website, where users can select their desired product, choose a licensing option, and complete the payment process securely.

What is the cancellation or refund policy for MailStore?

MailStore offers a standard cancellation and refund policy, which allows customers to request a refund within a specified period after purchase, provided the software has not been activated. Specific terms and conditions should be reviewed on their website.

What are the common use cases for MailStore?

Common use cases for MailStore include compliance with data retention regulations, efficient email retrieval for audits, and managing large volumes of email data within organisations.

Why choose MailStore over other options?

Choosing MailStore may be advantageous due to its ease of use, strong compliance features, competitive pricing, and reliable customer support, making it an effective solution for email archiving needs.

Does MailStore offer training or tutorials?

Yes, MailStore provides various training resources, including tutorials, webinars, and documentation to help users maximise their understanding and use of the software.

What languages does MailStore support?

MailStore supports multiple languages, including English and German, catering to a diverse user base in different regions.

What problems does MailStore solve?

MailStore addresses common issues related to email management, such as data retention compliance, email retrieval inefficiencies, and storage limitations, by providing a structured and secure archiving solution.

Is MailStore worth the investment?

Many users find MailStore to be a worthwhile investment due to its robust features, compliance capabilities, and the potential savings in time and resources through efficient email management.