Frequently Asked Questions about ManageEngine Active Directory 360

Who are ManageEngine?

ManageEngine is a division of Zoho Corporation that provides enterprise IT management software. The company focuses on delivering comprehensive solutions for network management, security, and IT service management, catering to a diverse range of industries.

What are ManageEngines products?

ManageEngine offers a variety of products designed for IT management, including but not limited to network monitoring, security information and event management (SIEM), IT service management (ITSM), endpoint management, and identity and access management solutions.

What services do ManageEngine offer?

ManageEngine provides software solutions, technical support, and training services. Their products are designed to help IT administrators effectively manage, monitor, and secure their IT environments.

What type of companies do ManageEngines products suit?

ManageEngines products are suitable for businesses of all sizes, from small to large enterprises, across various industries including education, healthcare, finance, and government. Their solutions are particularly beneficial for IT departments looking to enhance security and streamline management processes.

How much does ManageEngines product cost?

The cost of ManageEngine products varies based on the specific solution and the number of users or devices. Pricing is typically available upon request or through their website, where customers can also find tailored pricing for their specific needs.

Does ManageEngine offer a free trial?

Yes, ManageEngine offers free trials for many of its products, allowing potential customers to evaluate the software before making a purchase decision.

What discounts does ManageEngine offer on their products?

ManageEngine frequently offers discounts for educational institutions, non-profits, and bulk purchases. Specific promotional offers can vary, so its advisable to check their website or contact sales for current information.

Are there any hidden fees or additional costs with ManageEngine?

ManageEngines pricing is generally transparent, but additional costs may arise from optional features, add-ons, or support services. It is recommended to review the pricing details and consult with a sales representative for complete clarity.

Who uses ManageEngines products?

ManageEngines products are used by IT professionals, system administrators, and network engineers within organisations looking to improve their IT management and security capabilities.

What are the main features of ManageEngines products/services?

Main features of ManageEngines identity and access management solutions include user provisioning and de-provisioning, role-based access control, password management, and audit and compliance reporting.

How does ManageEngine compare to its competitors?

ManageEngine is known for its comprehensive feature set and cost-effective solutions compared to competitors. While some competitors may offer more advanced functionalities, ManageEngine provides a strong balance of features and affordability, particularly for mid-sized organisations.

Is ManageEngines platform easy to use?

ManageEngines platform is generally considered user-friendly, with an intuitive interface and straightforward navigation, making it accessible for users with varying levels of technical expertise.

How easy is it to set up ManageEngines product or service?

Setting up ManageEngines products typically involves following a guided installation process. Most users find the setup to be manageable, with additional documentation and support available to assist in the process.

Is ManageEngine reliable?

ManageEngine has a reputation for reliability, with many users reporting consistent performance and minimal downtime. Regular updates and support contribute to the overall reliability of their products.

Does ManageEngine offer customer support?

Yes, ManageEngine offers customer support through various channels, including email, phone, and live chat. They also provide extensive documentation and community forums for additional assistance.

How secure is ManageEngine’s platform?

ManageEngine takes security seriously and implements various measures to protect user data, including encryption, regular security updates, and compliance with industry standards. However, users are encouraged to evaluate their own security needs as well.

Does ManageEngine integrate with other tools or platforms?

Yes, ManageEngines products are designed to integrate with a wide range of third-party applications and services, enhancing their functionality and allowing for seamless workflows across different systems.

Can I use ManageEngine on mobile devices?

ManageEngine offers mobile applications for certain products, allowing users to access key features and functionalities on their mobile devices, providing flexibility and convenience for IT management.

What do users say about ManageEngine?

User feedback on ManageEngine is generally positive, highlighting its comprehensive features and cost-effectiveness. Some users note areas for improvement, such as the need for more advanced reporting capabilities.

What are the pros and cons of ManageEngine?

Pros of ManageEngine include a robust feature set, affordability, and strong customer support. Cons may include a steeper learning curve for more complex features and occasional limitations in customisation options.

How can I purchase ManageEngine’s services?

ManageEngines services can be purchased directly through their website or by contacting their sales team for customised solutions and pricing based on specific organisational needs.

What is the cancellation or refund policy for ManageEngine?

ManageEngine typically offers a refund policy for their products, but specific terms and conditions may vary. It is advisable to review the policy on their website or consult with a sales representative for detailed information.

What are the common use cases for ManageEngine?

Common use cases for ManageEngine include user access management, compliance reporting, security monitoring, and IT asset management, addressing a wide range of IT management challenges.

Why choose ManageEngine over other options?

ManageEngine is often chosen for its comprehensive and cost-effective solutions, ease of use, and strong customer support, making it an attractive option for organisations seeking reliable IT management tools.

How easy is it to set up ManageEngine?

Initial setup of ManageEngine products is designed to be straightforward, with guided processes and available documentation to assist users. Most organisations find the setup manageable, even for more complex solutions.

Does ManageEngine offer training or tutorials?

Yes, ManageEngine provides various training resources, including tutorials, webinars, and documentation, to help users maximise their use of the software and understand its features better.

What languages does ManageEngine support?

ManageEngine supports multiple languages, making their products accessible to a global audience. Specific language availability can vary by product, so it is advisable to check the details for each solution.

What problems does ManageEngine solve?

ManageEngine addresses various IT management challenges, including user access control, security compliance, network monitoring, and overall IT resource management, helping organisations streamline operations and improve security.

Is ManageEngine worth the investment?

Many users find ManageEngine to be a worthwhile investment due to its robust features, cost-effectiveness, and strong customer support, particularly for organisations looking to enhance their IT management capabilities.