ManageEngine Desktop Central MSP

Frequently Asked Questions (FAQ) about ManageEngine Desktop Management for MSPs

Who are ManageEngine?

ManageEngine is a division of Zoho Corporation that provides IT management software for enterprises. Founded in 1996, it offers a wide range of tools designed to help IT teams effectively manage their operations, including network management, security, and desktop management solutions.

What are ManageEngines products?

ManageEngine offers a variety of products that include IT service management, network management, security information and event management (SIEM), application performance management, and desktop management solutions tailored for managed service providers (MSPs).

What services do ManageEngine offer?

ManageEngine provides services that include software solutions for IT management, technical support, training and tutorials, consultation, and customisation services to meet specific business needs.

What type of companies do ManageEngines products suit?

ManageEngines products are suitable for a wide range of companies, including small to medium-sized businesses (SMBs), large enterprises, and managed service providers (MSPs) across various industries such as finance, healthcare, education, and government.

How much does ManageEngines product cost?

The cost of ManageEngines products varies based on the specific solution, deployment model (on-premises or cloud), and the number of users or devices. Pricing is typically available upon request through their official website or sales representatives.

Does ManageEngine offer a free trial?

Yes, ManageEngine offers a free trial for many of its products, allowing users to explore the features and functionalities before making a purchase decision.

What discounts does ManageEngine offer on their products?

ManageEngine may offer discounts during promotional periods, for bulk purchases, or for educational and non-profit organisations. Specific details on discounts can be obtained by contacting their sales team directly.

Are there any hidden fees or additional costs with ManageEngine?

ManageEngine aims to maintain transparency in pricing. However, additional costs may arise from optional features, support services, or upgrades. It is advisable to review the terms carefully or consult with a sales representative for clarification.

Who uses ManageEngines products?

ManageEngines products are used by IT professionals, system administrators, and managed service providers (MSPs) who require efficient tools for managing IT infrastructure and services.

What are the main features of ManageEngines products/services?

Main features include asset management, remote desktop management, patch management, software deployment, inventory management, and reporting and analytics capabilities tailored for MSPs.

How does ManageEngine compare to its competitors?

ManageEngine is often noted for its comprehensive feature set, user-friendly interface, and competitive pricing compared to other IT management solutions. However, specific comparisons may depend on the particular needs and preferences of the user.

Is ManageEngines platform easy to use?

ManageEngines platform is designed with user experience in mind, featuring an intuitive interface that facilitates ease of navigation and operation, making it accessible for users with varying levels of technical expertise.

How easy is it to set up ManageEngines product or service?

Setting up ManageEngines products generally requires a straightforward installation process, with documentation and setup wizards provided to guide users through initial configuration and deployment.

Is ManageEngine reliable?

ManageEngine has established a reputation for reliability within the IT management sector, backed by a substantial user base and positive reviews regarding the performance and stability of its products.

Does ManageEngine offer customer support?

Yes, ManageEngine provides customer support through various channels, including email, phone, and online chat. Additionally, extensive documentation and community forums are available for user assistance.

How secure is ManageEngine’s platform?

ManageEngine prioritises security and employs various measures such as encryption, access controls, and regular updates to safeguard user data and ensure compliance with industry standards.

Does ManageEngine integrate with other tools or platforms?

Yes, ManageEngine integrates with a range of third-party applications and tools, including popular IT service management, monitoring, and productivity platforms, enhancing its functionality and adaptability.

Can I use ManageEngine on mobile devices?

ManageEngine offers mobile compatibility for some of its products, allowing users to manage their IT operations remotely via mobile devices through dedicated apps or mobile-optimised web interfaces.

What do users say about ManageEngine?

Users typically praise ManageEngine for its robust feature set, ease of use, and effective customer support. However, some may note areas for improvement, such as complexity in certain advanced features.

What are the pros and cons of ManageEngine?

Pros include a comprehensive suite of features, competitive pricing, strong customer support, and regular updates. Cons may include a learning curve for some advanced functionalities and occasional performance issues in large-scale deployments.

How can I purchase ManageEngine’s services?

ManageEngines services can be purchased directly through their website or by contacting a sales representative. Options for subscription or perpetual licensing are typically available.

What is the cancellation or refund policy for ManageEngine?

ManageEngine generally offers a cancellation and refund policy that allows users to request a refund within a specified period after purchase. Specific details can vary, so it is recommended to review the policy on their website or contact support.

What are the common use cases for ManageEngine?

Common use cases include remote desktop management, software deployment, patch management, asset tracking, and IT service management, particularly for managed service providers (MSPs) looking to optimise their operations.

Why choose ManageEngine over other options?

ManageEngine may be chosen for its comprehensive features tailored for diverse IT management needs, competitive pricing, and strong customer support, making it a viable option for both SMBs and larger enterprises.

How easy is it to set up ManageEngine?

ManageEngine products are designed for ease of setup, often featuring installation wizards and detailed documentation that assist users in configuring the system with minimal hassle.

Does ManageEngine offer training or tutorials?

Yes, ManageEngine provides training resources, including online tutorials, webinars, and documentation to help users understand and maximise the use of their products effectively.

What languages does ManageEngine support?

ManageEngine supports multiple languages, catering to a global audience and ensuring accessibility for users from different linguistic backgrounds.

What problems does ManageEngine solve?

ManageEngine addresses various IT management challenges, including efficient asset management, streamlined software deployment, enhanced security through patch management, and improved service delivery for MSPs.

Is ManageEngine worth the investment?

Whether ManageEngine is worth the investment depends on the specific needs and budget of the organisation. Its extensive features, competitive pricing, and positive user feedback often make it a valuable investment for many IT teams.