Mattermost

Frequently Asked Questions about Mattermost

Who are Mattermost?

Mattermost is an open-source messaging platform designed for team collaboration. Founded in 2016, the company aims to provide secure and flexible communication solutions for organisations of all sizes, enabling them to work more efficiently and effectively.

What are Mattermosts products?

Mattermost offers a suite of products including Mattermost Team Edition, a self-hosted messaging platform; Mattermost Enterprise Edition, which includes advanced features for large organisations; and Mattermost Boards, a visual project management tool.

What services do Mattermost offer?

Mattermost provides various services including technical support, installation and configuration services, as well as training and documentation to assist users in maximising the platforms capabilities.

What type of companies do Mattermosts products suit?

Mattermosts products are suitable for companies of all sizes, particularly those in industries that require secure communication, such as technology, healthcare, finance, and government sectors.

How much does Mattermosts product cost?

The cost of Mattermost products varies based on the edition chosen. The Team Edition is free and open-source, while the Enterprise Edition has a subscription model that typically starts with a base fee, with additional costs depending on the number of users and features selected.

Does Mattermost offer a free trial?

Yes, Mattermost offers a free trial of its Enterprise Edition, allowing users to explore its advanced features before committing to a subscription.

What discounts does Mattermost offer on their products?

Mattermost may offer discounts for educational institutions, non-profits, and volume licensing for large organisations. Specific promotions or discounts may vary and should be confirmed with Mattermost directly.

Are there any hidden fees or additional costs with Mattermost?

There are no hidden fees associated with Mattermost. However, additional costs may arise from optional services such as premium support, custom integrations, or add-ons beyond the standard offering.

Who uses Mattermosts products?

Mattermosts products are used by a diverse range of organisations, including startups, mid-sized businesses, and large enterprises, across various sectors such as technology, finance, healthcare, and education.

What are the main features of Mattermosts products/services?

Main features include secure messaging, file sharing, integrations with other tools, customisable notifications, and support for team collaboration through channels and direct messaging. The platform also offers advanced security features for enterprise users.

How does Mattermost compare to its competitors?

Compared to competitors, Mattermost is distinguished by its open-source nature, allowing for customisation and self-hosting. It also prioritises security and compliance, making it a preferred choice for organisations needing stringent data protection.

Is Mattermosts platform easy to use?

Yes, Mattermost is designed with user experience in mind, featuring an intuitive interface that makes it accessible for users of varying technical expertise.

How easy is it to set up Mattermosts product or service?

Setting up Mattermost is relatively straightforward, especially for users familiar with self-hosted applications. Comprehensive documentation is available to guide users through the installation and configuration process.

Is Mattermost reliable?

Yes, Mattermost is considered reliable, with a strong track record of uptime and performance, particularly when self-hosted on robust infrastructure.

Does Mattermost offer customer support?

Mattermost provides customer support options, including community support for open-source users and dedicated support channels for Enterprise Edition subscribers.

How secure is Mattermost’s platform?

Mattermost places a high emphasis on security, offering features such as end-to-end encryption, compliance with industry standards, and custom security configurations for enterprise customers.

Does Mattermost integrate with other tools or platforms?

Yes, Mattermost supports integrations with various third-party tools and platforms, including CI/CD tools, project management software, and cloud services, enhancing its functionality within existing workflows.

Can I use Mattermost on mobile devices?

Yes, Mattermost has mobile applications available for both iOS and Android devices, allowing users to stay connected and collaborate on the go.

What do users say about Mattermost?

User feedback on Mattermost is generally positive, highlighting its robust feature set, customisability, and focus on security. Some users note the learning curve associated with self-hosting as a consideration.

What are the pros and cons of Mattermost?

Pros include strong security features, customisability, and a supportive community. Cons may include the complexity of self-hosting and potential resource requirements for setup and maintenance.

How can I purchase Mattermost’s services?

Interested users can purchase Mattermost services directly through their website, where they can choose the desired edition and follow the outlined process for registration and payment.

What is the cancellation or refund policy for Mattermost?

Mattermosts cancellation and refund policy typically allows users to cancel their subscriptions at any time; however, specific terms may vary. It is advisable to review the policy on their website or contact support for detailed information.

What are the common use cases for Mattermost?

Common use cases for Mattermost include team collaboration, project management, incident response coordination, and remote workforce communication, particularly in environments requiring enhanced security and compliance.

Why choose Mattermost over other options?

Choosing Mattermost may be advantageous for organisations that require a secure, self-hosted collaboration solution with extensive customisation options, particularly in sectors where data privacy is paramount.

How easy is it to set up Mattermost?

Setting up Mattermost can be accomplished quickly with the provided documentation, although users may need some technical knowledge to configure self-hosted installations effectively.

Does Mattermost offer training or tutorials?

Yes, Mattermost provides various training resources and tutorials to assist users in understanding the platforms features and capabilities, both through documentation and community support.

What languages does Mattermost support?

Mattermost supports multiple languages, with the primary focus on English. However, the community actively contributes to localisation efforts for additional languages.

What problems does Mattermost solve?

Mattermost addresses problems related to secure team communication, collaboration inefficiencies, and the need for a customisable solution that can be tailored to specific organisational requirements.

Is Mattermost worth the investment?

Whether Mattermost is worth the investment depends on the specific needs of the organisation. For those requiring a secure, flexible, and scalable communication platform, it can provide significant value.