Matterport

Frequently Asked Questions about Matterport

Who are Matterport?

Matterport is a technology company that specializes in creating 3D digital twins of real-world spaces. Founded in 2011, the company has revolutionised how people capture, view, and interact with physical spaces through its advanced imaging and 3D modelling technology.

What are Matterports products?

Matterport offers a range of products, including the Matterport Pro 2 3D camera, Matterport Capture app, and Matterport Cloud platform. These products enable users to create, manage, and share immersive 3D models of physical spaces.

What services do Matterport offer?

Matterport provides various services, including 3D scanning and modelling, virtual tours, and cloud hosting for digital twins. They also offer solutions for industries such as real estate, construction, and hospitality.

What type of companies do Matterports products suit?

Matterports products are suitable for a diverse range of companies, particularly in real estate, architecture, construction, insurance, and design. Any business that requires visualisation of physical spaces can benefit from Matterports technology.

How much does Matterports product cost?

The cost of Matterports products varies based on the specific offerings and subscription plans. The Pro 2 camera typically retails around £3,000, while subscription plans for the Cloud service start at approximately £9 per month and can go up depending on usage and features.

Does Matterport offer a free trial?

Yes, Matterport offers a free trial for its Cloud services, allowing users to explore the platform and its capabilities before committing to a subscription.

What discounts does Matterport offer on their products?

Matterport occasionally offers promotional discounts, particularly for educational institutions and non-profit organisations. Users are encouraged to check the official website for any current offers.

Are there any hidden fees or additional costs with Matterport?

Typically, Matterport does not have hidden fees. However, users should be aware that additional costs may arise from exceeding storage limits or using advanced features that require higher-tier subscription plans.

Who uses Matterports products?

Professionals in real estate, construction, architecture, and hospitality frequently use Matterports products. Additionally, marketers, insurance agents, and event planners also utilise Matterport for their visualisation needs.

What are the main features of Matterports products/services?

Main features include 3D scanning, immersive virtual tours, floor plan generation, and the ability to embed models on websites. The platform also supports collaboration tools for teams working on projects.

How does Matterport compare to its competitors?

Matterport is often regarded as a leader in the 3D scanning and virtual tour industry, known for its high-quality imagery and user-friendly interface. While competitors may offer similar services, Matterports advanced technology and comprehensive ecosystem set it apart.

Is Matterports platform easy to use?

Yes, Matterports platform is generally considered user-friendly, with intuitive navigation and comprehensive tutorials available to assist users in creating and managing their 3D models.

How easy is it to set up Matterports product or service?

Setting up Matterports products is straightforward. Users can easily connect the Pro 2 camera to their mobile device via the Capture app and follow on-screen instructions to start scanning their desired spaces.

Is Matterport reliable?

Matterport is widely regarded as a reliable platform, with a strong track record of providing high-quality 3D scanning solutions. Users frequently praise the accuracy and detail of the generated models.

Does Matterport offer customer support?

Yes, Matterport provides customer support through various channels, including online help resources, email support, and a dedicated customer service team accessible via their website.

How secure is MatterportÕs platform?

Matterport employs industry-standard security measures to protect user data and privacy. Their platform includes encryption and secure access protocols to ensure a safe user experience.

Does Matterport integrate with other tools or platforms?

Yes, Matterport integrates with various third-party tools and platforms, including CRM systems, real estate platforms, and marketing tools, to enhance its functionality and usability.

Can I use Matterport on mobile devices?

Yes, the Matterport Capture app is available for mobile devices, allowing users to create 3D scans directly from their smartphones or tablets, making it convenient for on-the-go use.

What do users say about Matterport?

User feedback for Matterport is generally positive, with many appreciating the quality of the 3D models and the ease of use of the platform. However, some users have noted the initial setup cost as a consideration.

What are the pros and cons of Matterport?

Pros include high-quality 3D imaging, ease of use, and comprehensive support. Cons may include the cost of equipment and subscription fees, which may be a barrier for smaller businesses.

How can I purchase MatterportÕs services?

Users can purchase Matterports products and services directly from their official website or through authorised resellers. Subscription plans can also be managed online.

What is the cancellation or refund policy for Matterport?

Matterport offers a cancellation policy for their subscription services, allowing users to cancel at any time. Refunds may be available depending on the terms of the specific plan, and users are advised to review the policy on their website.

Who uses Matterport?

As mentioned earlier, Matterport is used by professionals in various industries, primarily in real estate, architecture, and construction. It also appeals to marketers and event planners who require high-quality visual content.

What are the common use cases for Matterport?

Common use cases include creating virtual tours for real estate listings, documenting construction sites, generating floor plans, and enhancing marketing materials with immersive 3D content.

Why choose Matterport over other options?

Matterport is often chosen for its superior imaging quality, ease of use, and comprehensive feature set that supports a wide range of applications. Its established reputation and user base also provide confidence in its reliability.

How easy is it to set up Matterport?

Setting up Matterport is generally easy, with clear instructions provided in the Capture app. Users can begin scanning within minutes of receiving their Pro 2 camera.

Does Matterport offer training or tutorials?

Yes, Matterport offers various training resources, including video tutorials and webinars, to help users maximise the potential of their products and services.

What languages does Matterport support?

Matterports platform supports multiple languages, making it accessible to a diverse user base. Specific language offerings can be checked on their website.

What problems does Matterport solve?

Matterport addresses issues related to visualising and documenting physical spaces. It simplifies the process of creating rich, interactive models that can be used for marketing, planning, and analysis.

Is Matterport worth the investment?

Whether Matterport is worth the investment depends on the users specific needs and budget. For businesses that frequently require high-quality visual content, the benefits often outweigh the costs.