Mediatrack

Frequently Asked Questions about MediaTrack

Who are MediaTrack?

MediaTrack is an Australian-based media monitoring and analysis company that provides services to help businesses track and analyse their media coverage across various platforms, including digital, print, and broadcast media. Established to empower organisations with actionable insights, MediaTrack serves a diverse range of industries.

What are MediaTracks products?

MediaTrack offers several products, including media monitoring services, media analysis tools, and reporting solutions. Their flagship product is the Media Monitor, which provides real-time tracking of media mentions, sentiment analysis, and comprehensive reporting features.

What services do MediaTrack offer?

The services provided by MediaTrack include media monitoring, media analysis, content curation, and bespoke reporting services. They also offer consulting services to assist clients in developing effective media strategies.

What type of companies do MediaTracks products suit?

MediaTracks products are suitable for a wide range of companies, from small businesses to large corporations across various sectors, including PR agencies, government organisations, and non-profits, all of which can benefit from effective media monitoring and analysis.

How much does MediaTracks product cost?

The cost of MediaTracks products varies based on the specific services required and the scale of monitoring. Pricing is typically customised based on the clients needs, and interested parties are encouraged to contact MediaTrack for a tailored quote.

Does MediaTrack offer a free trial?

MediaTrack does not explicitly state a free trial on their website. However, potential clients can inquire about trial options or pilot programs by contacting their sales team for more information.

What discounts does MediaTrack offer on their products?

MediaTrack occasionally provides discounts for long-term contracts or bundled services. Specific promotional offers may vary, and it is advisable to check their website or speak to a sales representative for current availability.

Are there any hidden fees or additional costs with MediaTrack?

MediaTrack aims to maintain transparency in pricing. However, additional costs may arise based on custom services or features outside standard packages. Clients are encouraged to review their contract details or consult with the sales team to understand potential costs fully.

Who uses MediaTracks products?

MediaTracks products are used by a diverse clientele, including public relations professionals, marketing teams, corporate communications departments, and organisations looking to understand and leverage their media presence.

What are the main features of MediaTracks products/services?

Main features of MediaTracks offerings include real-time media monitoring, sentiment analysis, comprehensive reporting, competitive analysis, and detailed insights into media coverage across various channels.

How does MediaTrack compare to its competitors?

MediaTrack is known for its user-friendly interface, robust reporting capabilities, and tailored customer service. While competitors may offer similar services, MediaTrack distinguishes itself through its focus on the Australian market and localised support.

Is MediaTracks platform easy to use?

Users generally find MediaTracks platform intuitive and user-friendly, with a straightforward design that facilitates easy navigation and access to essential features.

How easy is it to set up MediaTracks product or service?

Setting up MediaTracks services typically involves a consultation to define requirements, followed by a straightforward onboarding process. The MediaTrack team provides assistance throughout to ensure a smooth setup.

Is MediaTrack reliable?

MediaTrack is regarded as a reliable provider of media monitoring services, with a strong reputation for delivering timely and accurate information to its clients.

Does MediaTrack offer customer support?

Yes, MediaTrack offers customer support to assist clients with inquiries or issues related to their services. Support is available through various channels, including phone and email.

How secure is MediaTrack’s platform?

MediaTrack places a high priority on data security, employing industry-standard measures to safeguard client information and ensure the integrity of its platform.

Does MediaTrack integrate with other tools or platforms?

MediaTrack offers integration capabilities with various tools and platforms, enabling clients to streamline their workflows and enhance their media monitoring processes.

Can I use MediaTrack on mobile devices?

MediaTracks platform is designed to be accessible on mobile devices, allowing users to monitor media coverage and access reports on the go.

What do users say about MediaTrack?

User feedback on MediaTrack generally highlights its effectiveness in providing valuable insights, the quality of customer support, and the platforms ease of use. Some users suggest improvements in specific functionalities, which the company continues to address.

What are the pros and cons of MediaTrack?

Pros include a comprehensive media monitoring service, user-friendly platform, and strong customer support. Cons may include pricing variability and the need for customisation based on user needs.

How can I purchase MediaTrack’s services?

To purchase MediaTracks services, interested clients should contact the company directly through their website to discuss their specific needs and receive a customised quote.

What is the cancellation or refund policy for MediaTrack?

MediaTracks cancellation and refund policies are outlined in their service agreements. Clients are advised to review these terms prior to purchase and contact the support team for any specific inquiries.

What are the common use cases for MediaTrack?

Common use cases for MediaTrack include tracking brand mentions, analysing media sentiment, assessing the effectiveness of PR campaigns, and conducting competitive analysis within the media landscape.

Why choose MediaTrack over other options?

Choosing MediaTrack may be advantageous for those seeking a dedicated Australian service provider with local expertise, tailored support, and a focus on delivering actionable insights from media monitoring.

How easy is it to set up MediaTrack?

Setting up MediaTrack is generally straightforward, with supportive onboarding processes in place to assist new clients in getting started quickly.

Does MediaTrack offer training or tutorials?

MediaTrack provides training and resources for clients to help them effectively utilise the platform and maximise the benefits of their services.

What languages does MediaTrack support?

MediaTrack primarily supports English, catering to the Australian market. For specific inquiries regarding language support, clients should contact their customer service team.

What problems does MediaTrack solve?

MediaTrack addresses challenges related to media visibility and analysis, helping clients understand their media presence, measure campaign effectiveness, and gain insights into public sentiment.

Is MediaTrack worth the investment?

Many clients find MediaTracks services to be a worthwhile investment, given the insights and competitive advantages gained through effective media monitoring and analysis. However, the value may vary based on individual organisational needs and budgets.