Microkeeper

Frequently Asked Questions about Microkeeper

Who are Microkeeper?

Microkeeper is an Australian-based company that provides a cloud-based payroll and workforce management solution. Established to simplify administrative processes for businesses, Microkeeper focuses on delivering efficient and user-friendly tools for managing employee information, payroll, and time tracking.

What are Microkeepers products?

Microkeeper offers a range of products including payroll software, time and attendance tracking, staff rostering, and reporting tools. Their system is designed to cater to various workforce management needs, making it easier for businesses to manage employee data and payroll processes.

What services do Microkeeper offer?

Microkeeper provides services such as payroll processing, employee management, compliance tracking, and integration with other business systems. They also offer support for managing awards, leave entitlements, and tax obligations.

What type of companies do Microkeepers products suit?

Microkeepers products are suitable for small to medium-sized businesses across various industries, including hospitality, retail, and construction. Their flexible system adapts to different workforce requirements, making it ideal for businesses with diverse employee needs.

How much does Microkeepers product cost?

Microkeeper operates on a subscription-based pricing model. The cost varies depending on the number of employees and the specific features required. For precise pricing information, interested parties should contact Microkeeper directly or visit their website for a detailed quote.

Does Microkeeper offer a free trial?

Yes, Microkeeper offers a free trial for potential customers to explore their platform. This allows users to test the features and functionalities before committing to a subscription.

What discounts does Microkeeper offer on their products?

Microkeeper may offer discounts for annual subscriptions or promotions during specific periods. It is advisable to check their website or contact their sales team for current discount offers.

Are there any hidden fees or additional costs with Microkeeper?

Microkeeper is transparent about its pricing structure, and there are no hidden fees. However, additional costs may arise from specific customisations or integrations. It is recommended to clarify any potential extra costs during the initial consultation.

Who uses Microkeepers products?

Microkeepers products are used by business owners, HR managers, and payroll administrators in various sectors looking to streamline their payroll and workforce management processes.

What are the main features of Microkeepers products/services?

Main features include automated payroll processing, detailed reporting capabilities, employee self-service portals, time tracking, and compliance management. These features aim to simplify workforce management and ensure accurate payroll calculations.

How does Microkeeper compare to its competitors?

Microkeeper is known for its user-friendly interface and tailored solutions for Australian businesses. Compared to competitors, it offers specific features that address local compliance and award requirements, making it a preferred choice for many local organisations.

Is Microkeepers platform easy to use?

Yes, Microkeepers platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and reduces the learning curve for new users.

How easy is it to set up Microkeepers product or service?

Setting up Microkeepers services is straightforward, with guided setup processes and support available. Users can quickly configure their accounts and begin using the platform with minimal downtime.

Is Microkeeper reliable?

Microkeeper has established a reputation for reliability within the industry. Their cloud-based solution is hosted on secure servers, ensuring consistent access and data protection.

Does Microkeeper offer customer support?

Yes, Microkeeper provides customer support via email, phone, and live chat. They also offer extensive documentation and tutorials to assist users in navigating their platform.

How secure is Microkeeper’s platform?

Microkeeper prioritises security, employing industry-standard encryption and data protection measures to safeguard user information and comply with relevant Australian data protection laws.

Does Microkeeper integrate with other tools or platforms?

Microkeeper supports integration with various third-party applications, including accounting software and other business management tools, enhancing its functionality and usability within existing workflows.

Can I use Microkeeper on mobile devices?

Yes, Microkeepers platform is accessible on mobile devices, allowing users to manage employee information and payroll on-the-go through responsive web design.

What do users say about Microkeeper?

User feedback generally highlights the platforms ease of use, efficient payroll processing, and responsive customer support. Many users appreciate the tailored features that cater specifically to Australian businesses.

What are the pros and cons of Microkeeper?

Pros include user-friendly interface, comprehensive features tailored for Australian businesses, and strong customer support. Cons may include limitations in customisation compared to some larger enterprise solutions.

How can I purchase Microkeeper’s services?

Microkeepers services can be purchased directly through their website. Interested users can sign up for a free trial or contact the sales team for further assistance.

What is the cancellation or refund policy for Microkeeper?

Microkeeper typically offers a cancellation policy that allows users to discontinue their subscription at any time. Refund policies may vary based on the subscription terms, so it is advisable to review the specific terms during sign-up.

What are the common use cases for Microkeeper?

Common use cases for Microkeeper include payroll management, employee time tracking, compliance management, and workforce reporting for businesses needing efficient payroll solutions.

Why choose Microkeeper over other options?

Choosing Microkeeper may be advantageous for Australian businesses seeking a solution that complies with local regulations and offers a tailored approach to payroll and workforce management.

How easy is it to set up Microkeeper?

As previously mentioned, Microkeeper is designed for easy setup with guided processes, ensuring a smooth transition for users new to the platform.

Does Microkeeper offer training or tutorials?

Yes, Microkeeper provides training resources and tutorials to help users understand the platform’s features and maximise its capabilities effectively.

What languages does Microkeeper support?

Microkeeper primarily supports English, catering to the Australian market. Other languages may be considered based on user demand.

What problems does Microkeeper solve?

Microkeeper addresses challenges related to payroll accuracy, compliance with employment laws, employee time tracking, and the administrative burden of workforce management.

Is Microkeeper worth the investment?

Many users find Microkeeper to be a worthwhile investment due to its specific features for the Australian market, efficient payroll processing, and the potential for time savings in workforce management.