Mimecast Cloud Archive

Frequently Asked Questions about Mimecast Cloud Archive

Who are Mimecast?

Mimecast is a global leader in email security and management, providing cloud-based solutions to help businesses protect their email communications and data. Founded in 2003, Mimecast has established itself as a trusted partner for organisations seeking to enhance their email security and compliance.

What are Mimecasts products?

Mimecast offers a range of products, including email security, archiving, continuity, and compliance solutions. The Mimecast Cloud Archive specifically focuses on secure email archiving, ensuring that organisations can retain, manage, and access their email data efficiently.

What services do Mimecast offer?

Mimecast provides various services, including email archiving, email security, data loss prevention, continuity services, and compliance management. These services are designed to enhance email resilience and protect against threats such as phishing and malware.

What type of companies do Mimecasts products suit?

Mimecasts products are suitable for businesses of all sizes, from small and medium enterprises to large corporations across various industries, including finance, healthcare, legal, and education, that require robust email security and archiving solutions.

How much does Mimecasts product cost?

The cost of Mimecasts products, including the Cloud Archive, varies based on factors such as the size of the organisation, the number of users, and the specific features required. Interested customers are encouraged to contact Mimecast for a tailored pricing quote.

Does Mimecast offer a free trial?

Mimecast typically offers potential customers the opportunity to request a demo or trial of their products, including the Cloud Archive, to evaluate the service before committing to a purchase. Please visit their website for more details on trial availability.

What discounts does Mimecast offer on their products?

Mimecast may offer discounts for volume purchases or longer-term commitments. It is advisable to inquire directly with Mimecast or a sales representative for information on current promotions or discounts.

Are there any hidden fees or additional costs with Mimecast?

Mimecast is transparent about its pricing, and any potential additional costs would typically be disclosed upfront. Customers should clarify all pricing details with their sales representative to ensure there are no surprises.

Who uses Mimecasts products?

Mimecasts products are used by a wide range of organisations, including those in regulated industries like finance and healthcare, as well as any business looking to enhance their email security and compliance posture.

What are the main features of Mimecasts products/services?

Main features of Mimecasts Cloud Archive include secure email archiving, advanced search capabilities, compliance reporting, data retention policies, and integration with existing email systems such as Microsoft 365 and Google Workspace.

How does Mimecast compare to its competitors?

Mimecast is often recognised for its comprehensive email security solutions, user-friendly interface, and robust archiving capabilities. Compared to competitors, MimecastÕs integration features and focus on compliance set it apart.

Is Mimecasts platform easy to use?

Mimecasts platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and access to features, making it relatively easy for users to adapt to the system.

How easy is it to set up Mimecasts product or service?

Setting up Mimecasts Cloud Archive typically involves a straightforward implementation process, which is supported by MimecastÕs customer success team to assist with integration and configuration.

Is Mimecast reliable?

Mimecast is known for its reliability, with a strong track record of uptime and performance in protecting and managing email communications, backed by industry certifications and customer testimonials.

Does Mimecast offer customer support?

Yes, Mimecast offers customer support, including technical assistance and account management services, available through various channels, such as phone, email, and online support portals.

How secure is MimecastÕs platform?

Mimecast employs multiple layers of security, including data encryption, advanced threat detection, and compliance measures, to ensure the security and integrity of customer data within its platform.

Does Mimecast integrate with other tools or platforms?

Yes, Mimecast integrates seamlessly with popular email platforms such as Microsoft 365 and Google Workspace, as well as other productivity tools, enhancing its functionality within existing workflows.

Can I use Mimecast on mobile devices?

Mimecasts services are accessible via web interfaces and mobile applications, allowing users to access their archived emails and other functionalities on mobile devices for convenience.

What do users say about Mimecast?

Users generally report positive experiences with Mimecast, highlighting its effectiveness in email security and archiving, ease of use, and responsive customer support. However, feedback may vary based on specific use cases.

What are the pros and cons of Mimecast?

Pros of Mimecast include comprehensive email security features, strong compliance tools, and user-friendly interfaces. Potential cons may include pricing considerations and the need for a learning curve for some users.

How can I purchase Mimecasts services?

To purchase Mimecasts services, interested customers can visit their website or contact their sales team for detailed information on products, pricing, and onboarding processes.

What is the cancellation or refund policy for Mimecast?

Mimecasts cancellation and refund policy may vary based on the terms of the service agreement. Customers should review their contract or consult with a Mimecast representative for specific details.

What are the common use cases for Mimecast?

Common use cases for Mimecast include secure email archiving for compliance purposes, protection against email-borne threats, maintaining business continuity during outages, and ensuring data loss prevention.

Why choose Mimecast over other options?

Choosing Mimecast over other options may be beneficial for organisations looking for a comprehensive solution that combines email security, archiving, and compliance features in a single platform with proven reliability.

How easy is it to set up Mimecast?

Setting up Mimecast is generally straightforward, with support from their customer success team to guide users through the configuration and integration processes efficiently.

Does Mimecast offer training or tutorials?

Yes, Mimecast offers training resources, including tutorials and documentation, to help users understand and maximise the use of their products and services effectively.

What languages does Mimecast support?

Mimecast supports multiple languages for its platform, making it accessible for users in various regions. The specific languages supported may vary by service and region.

What problems does Mimecast solve?

Mimecast addresses several problems, including email security threats, data loss, compliance with legal regulations, and the need for reliable email archiving and recovery solutions.

Is Mimecast worth the investment?

Many organisations find Mimecast to be a worthwhile investment due to its robust security features, compliance capabilities, and the peace of mind it provides in managing email communications effectively.