Mimecast Engage

Frequently Asked Questions about Mimecast Engage Awareness Training

Who are Mimecast?

Mimecast is a cybersecurity company that specializes in email security, data protection, and cloud-based services. Founded in 2003, the company aims to help businesses safeguard their email communications and mitigate risks associated with cyber threats.

What are Mimecasts products?

Mimecast offers a range of products focused on email security, continuity, archiving, and awareness training. Their products include Mimecast Email Security, Mimecast Continuity, Mimecast Archiving, and Mimecast Engage Awareness Training, which is specifically designed to educate users on cybersecurity best practices.

What services do Mimecast offer?

Mimecast provides services including email security, archiving solutions, continuity services, and awareness training. Their awareness training service helps organisations educate their employees about cybersecurity threats and safe online behaviours.

What type of companies do Mimecasts products suit?

Mimecasts products are suitable for businesses of all sizes, from small and medium enterprises to large corporations, particularly those that rely heavily on email communication and are concerned about cybersecurity threats.

How much does Mimecasts product cost?

The cost of Mimecasts products varies based on the specific services chosen and the size of the organisation. Pricing is typically subscription-based and can be obtained by contacting Mimecast directly for a tailored quote.

Does Mimecast offer a free trial?

Mimecast does provide potential customers with a free trial period for some of their services, including the Engage Awareness Training. It is advisable to check their website or contact sales for the most current trial offerings.

What discounts does Mimecast offer on their products?

Mimecast may offer discounts for annual subscriptions or for larger organisations purchasing multiple licenses. Specific discount options can be discussed with a sales representative.

Are there any hidden fees or additional costs with Mimecast?

Mimecast aims to be transparent with its pricing. However, organisations should inquire about any potential additional costs for custom features or support services that may not be included in the base subscription.

Who uses Mimecasts products?

Mimecasts products are utilised by a diverse range of organisations, including government entities, educational institutions, healthcare providers, and various commercial sectors that require robust email security and user training.

What are the main features of Mimecasts products/services?

Main features of Mimecast Engage Awareness Training include interactive training modules, phishing simulations, comprehensive reporting, and customisable training content tailored to the specific needs of an organisation.

How does Mimecast compare to its competitors?

Mimecast is often compared to other cybersecurity firms in terms of email security and awareness training. It is distinguished by its comprehensive suite of integrated services, user-friendly interface, and focus on continuous employee education.

Is Mimecasts platform easy to use?

Yes, Mimecasts platform is designed with user experience in mind. The interface is intuitive, making it accessible for both IT professionals and non-technical users to navigate and manage.

How easy is it to set up Mimecasts product or service?

Setting up Mimecast services typically involves an initial configuration by the IT department, guided by Mimecast’s support team. The setup process is streamlined and can often be completed in a short timeframe.

Is Mimecast reliable?

Mimecast has established a reputation for reliability, with a strong focus on uptime and service continuity. Customer reviews often attest to the effectiveness and dependability of their services.

Does Mimecast offer customer support?

Yes, Mimecast provides customer support through various channels, including phone, email, and a support portal. They offer assistance for technical issues and customer inquiries related to their products and services.

How secure is Mimecast’s platform?

Mimecasts platform employs multiple layers of security, including encryption, threat intelligence, and regular security updates, ensuring that customer data is protected against cyber threats.

Does Mimecast integrate with other tools or platforms?

Yes, Mimecast integrates with various third-party applications and platforms, including popular email clients and productivity tools, to enhance its functionality and streamline user workflows.

Can I use Mimecast on mobile devices?

Mimecast’s services are accessible on mobile devices through their web-based platform. Users can access training modules and reports via smartphones and tablets, ensuring flexibility and convenience.

What do users say about Mimecast?

User feedback on Mimecast is generally positive, highlighting its effectiveness in improving email security and the usability of its training modules. Customers often appreciate the comprehensive support and resources available.

What are the pros and cons of Mimecast?

• Pros: Comprehensive security features, user-friendly platform, strong customer support, and effective training modules.
• Cons: Cost may be higher compared to some competitors, and setup can require time and IT involvement.

How can I purchase Mimecast’s services?

Services can be purchased directly from Mimecast’s website or by contacting their sales team for a consultation and tailored pricing options.

What is the cancellation or refund policy for Mimecast?

Mimecasts cancellation and refund policy varies by product and contract terms. Customers should review their specific agreement or contact customer support for detailed information.

What are the common use cases for Mimecast?

Common use cases for Mimecast include protecting against email-borne threats, ensuring data compliance, providing employee cybersecurity training, and enabling email continuity during outages.

Why choose Mimecast over other options?

Choosing Mimecast offers organisations an integrated solution for email security and user training, with a focus on continuous improvement and user engagement, backed by a strong reputation in the cybersecurity industry.

Does Mimecast offer training or tutorials?

Yes, Mimecast provides training and tutorials as part of their Engage Awareness Training, helping users to understand cybersecurity threats and best practices through interactive learning modules.

What languages does Mimecast support?

Mimecast offers its services and training materials in multiple languages, making it accessible to a global audience. Specific language options should be confirmed with their customer support.

What problems does Mimecast solve?

Mimecast addresses problems related to email security, data loss, compliance with regulations, and the need for employee awareness of cybersecurity threats, ultimately helping to mitigate risks for organisations.

Is Mimecast worth the investment?

Investing in Mimecast is generally considered worthwhile by many organisations due to the comprehensive security features and training offered, which can significantly reduce the risk of cyber threats and enhance employee awareness.