ModMed

Frequently Asked Questions about Modernizing Medicine (www.modmed.com)

Who are Modernizing Medicine?

Modernizing Medicine is a technology company that provides innovative software solutions for healthcare providers. Established to enhance clinical efficiency and patient care, it aims to streamline workflows in medical practices through advanced technology and data analytics.

What are Modernizing Medicines products?

Modernizing Medicine offers a range of electronic health record (EHR) solutions tailored for various specialties, including dermatology, ophthalmology, orthopaedics, and urology. Their flagship product, the Electronic Health Record (EHR) platform, is complemented by a suite of practice management tools, billing services, and patient engagement solutions.

What services do Modernizing Medicine offer?

In addition to EHR solutions, Modernizing Medicine provides practice management services, revenue cycle management, telehealth capabilities, and patient engagement tools. They also offer analytics services to assist practices in improving clinical outcomes and financial performance.

What type of companies do Modernizing Medicines products suit?

Modernizing Medicines products are designed for small to medium-sized medical practices, as well as larger healthcare organisations, particularly those specialising in dermatology, ophthalmology, orthopaedics, and urology. Their solutions cater to practices looking to enhance patient care through efficient electronic systems.

How much do Modernizing Medicines products cost?

Pricing for Modernizing Medicines products varies based on the specific solutions selected and the size of the practice. Interested parties are encouraged to contact Modernizing Medicine directly for a customised quote tailored to their needs.

Does Modernizing Medicine offer a free trial?

Yes, Modernizing Medicine typically offers a free demo of their products, allowing potential users to evaluate the software before making a commitment. Specific terms for trials can be discussed with their sales team.

What discounts does Modernizing Medicine offer on their products?

Modernizing Medicine occasionally provides promotional discounts or pricing incentives, especially for new clients. It is advisable to inquire directly with their sales representatives for any current offers.

Are there any hidden fees or additional costs with Modernizing Medicine?

Modernizing Medicine is transparent about its pricing structure. However, users should thoroughly review the contract and discuss any potential additional costs associated with implementation, training, or ongoing support with the sales team to ensure clarity.

Who uses Modernizing Medicines products?

Modernizing Medicines products are used by healthcare providers, including physicians, practice administrators, and medical staff in specialised medical fields. Their solutions are particularly popular among practices looking to modernise their operations.

What are the main features of Modernizing Medicines products/services?

Main features include an intuitive user interface, customisable templates for various specialties, integrated billing services, telehealth capabilities, patient engagement tools, and robust analytics for clinical and operational insights.

How does Modernizing Medicine compare to its competitors?

Modernizing Medicine distinguishes itself through its specialty-specific EHR solutions and user-friendly interface. Compared to competitors, it focuses on enhancing the physician experience with streamlined workflows and integrated functionalities tailored to particular medical disciplines.

Is Modernizing Medicines platform easy to use?

Yes, Modernizing Medicines platform is designed with user experience in mind, featuring an intuitive interface that allows healthcare professionals to navigate the system efficiently, thereby minimizing training time.

How easy is it to set up Modernizing Medicines product or service?

The setup process is streamlined, with dedicated support from Modernizing Medicine’s implementation team. They assist practices in configuring the system to meet their specific needs, though the overall time for setup can vary based on practice size and complexity.

Is Modernizing Medicine reliable?

Modernizing Medicine has established a reputation for reliability within the healthcare industry. Their robust systems and dedicated support infrastructure contribute to high levels of uptime and user satisfaction.

Does Modernizing Medicine offer customer support?

Yes, Modernizing Medicine provides comprehensive customer support, including access to a support team that can assist with technical issues, training, and general inquiries. Support options may include phone, email, and online resources.

How secure is Modernizing Medicine’s platform?

Modernizing Medicine prioritises data security and complies with industry standards, including HIPAA regulations. They implement various security measures, such as data encryption and regular security audits, to protect patient information.

Does Modernizing Medicine integrate with other tools or platforms?

Yes, Modernizing Medicines solutions are designed to integrate with various third-party tools and platforms, enhancing the overall functionality and allowing for seamless data exchange across different systems.

Can I use Modernizing Medicine on mobile devices?

Modernizing Medicine’s products are accessible on mobile devices, allowing healthcare professionals to manage their practice and patient interactions on-the-go through compatible mobile applications.

What do users say about Modernizing Medicine?

User feedback generally highlights Modernizing Medicine’s intuitive design, efficient customer support, and the positive impact on practice workflow. However, some users may express concerns about specific features or customisation limitations.

What are the pros and cons of Modernizing Medicine?

Pros include a user-friendly interface, specialty-specific solutions, strong customer support, and comprehensive analytics. Cons may involve the cost of implementation and reliance on internet connectivity for optimal functionality.

How can I purchase Modernizing Medicine’s services?

Interested parties can purchase Modernizing Medicine’s services by contacting their sales team through their website. A representative will guide potential customers through the selection and purchase process.

What is the cancellation or refund policy for Modernizing Medicine?

Modernizing Medicines cancellation and refund policy varies depending on the specific terms agreed upon during the contract signing. It is advisable to review the contract details or consult with a sales representative for precise information.

What are the common use cases for Modernizing Medicine?

Common use cases include managing patient records, billing and coding, telehealth consultations, and enhancing patient engagement through automated reminders and communication tools.

Why choose Modernizing Medicine over other options?

Choosing Modernizing Medicine can be advantageous for practices seeking an EHR solution that is specifically tailored to their specialty, offering customisable features and tools designed to enhance efficiency and patient care.

How easy is it to set up Modernizing Medicine?

The setup process is generally straightforward, aided by Modernizing Medicine’s dedicated implementation team, who provide support throughout the installation and customisation phases.

Does Modernizing Medicine offer training or tutorials?

Yes, Modernizing Medicine provides training resources and tutorials, including live training sessions and online materials to help users maximise the functionality of their products.

What languages does Modernizing Medicine support?

Modernizing Medicine primarily supports English, but they may offer additional language options depending on the specific needs of their client base. Users should inquire directly for specific language support.

What problems does Modernizing Medicine solve?

Modernizing Medicine addresses several challenges faced by healthcare providers, including inefficient record-keeping, billing complexities, and the need for enhanced patient engagement tools, ultimately improving overall practice management.

Is Modernizing Medicine worth the investment?

The value of Modernizing Medicines solutions can be significant for practices looking to improve operational efficiency, enhance patient care, and leverage data analytics for better clinical outcomes. However, potential users should evaluate their specific needs and budget before proceeding.