MultiCharts

Frequently Asked Questions about MultiCharts

Who are MultiCharts?

MultiCharts is a trading software company that provides advanced charting, analysis, and trading solutions for professional traders and institutions. Founded in 2000, the company focuses on delivering tools that support algorithmic trading and enhance trading performance.

What are MultiCharts products?

MultiCharts offers several products, including MultiCharts .NET, MultiCharts Classic, and MultiCharts for TradingView. These platforms provide advanced charting capabilities, backtesting, and trading execution features tailored for different trading styles and preferences.

What services do MultiCharts offer?

MultiCharts provides a range of services, including technical support, educational resources, and a community forum for users. They also offer custom development services for traders seeking tailored solutions and integrations.

What type of companies do MultiCharts products suit?

MultiCharts products are suitable for a variety of companies, including proprietary trading firms, hedge funds, and individual traders who require sophisticated analysis and trading tools for financial markets.

How much do MultiCharts products cost?

The pricing for MultiCharts products varies based on the specific software version and licensing options. Typically, users can expect a one-time purchase fee or a subscription model. Detailed pricing information can be found on their official website.

Does MultiCharts offer a free trial?

Yes, MultiCharts offers a free trial period for potential users to evaluate their trading software before making a commitment. Users can sign up on the website to gain access to the trial version.

What discounts does MultiCharts offer on their products?

MultiCharts occasionally offers promotional discounts and special pricing for educational institutions and bulk purchases. Users are encouraged to check their website or contact support for current discount offers.

Are there any hidden fees or additional costs with MultiCharts?

MultiCharts does not have hidden fees; however, users should be aware that additional costs may arise from data feeds, brokerage commissions, or third-party add-ons that may be required for full functionality.

Who uses MultiCharts products?

MultiCharts is used by a diverse group of individuals and institutions, including retail traders, professional traders, and financial institutions that require advanced trading capabilities and analytical tools.

What are the main features of MultiCharts products/services?

Main features of MultiCharts include advanced charting capabilities, strategy backtesting, automated trading, support for multiple data feeds, and a robust scripting language for custom indicators and trading strategies.

How does MultiCharts compare to its competitors?

MultiCharts is often compared to other trading platforms like MetaTrader and TradeStation. It is distinguished by its extensive backtesting capabilities, flexibility in programming, and support for multiple asset classes, making it a preferred choice for serious traders.

Is MultiCharts platform easy to use?

MultiCharts is designed with a user-friendly interface; however, the complexity of its features may require a learning curve, especially for new users. Comprehensive tutorials and documentation are available to assist users in navigating the platform.

How easy is it to set up MultiCharts product or service?

Setting up MultiCharts is straightforward, with guided installation processes. Users can follow the provided instructions to configure their trading environment effectively, though some familiarity with trading software is beneficial.

Is MultiCharts reliable?

MultiCharts is considered a reliable platform, with a strong track record among professional traders. It is regularly updated to ensure stability and performance, and the company provides ongoing support to address any issues that may arise.

Does MultiCharts offer customer support?

Yes, MultiCharts offers customer support through various channels, including email, live chat, and a comprehensive knowledge base. Users can access assistance for technical issues and general inquiries.

How secure is MultiCharts platform?

MultiCharts takes security seriously, implementing measures to protect user data and ensure safe trading practices. This includes secure login protocols and data encryption to safeguard sensitive information.

Does MultiCharts integrate with other tools or platforms?

Yes, MultiCharts supports integration with a variety of third-party tools and data feeds, allowing users to customise their trading environment and enhance their analytical capabilities.

Can I use MultiCharts on mobile devices?

MultiCharts does not have a dedicated mobile application; however, users can access their trading platform through web browsers on mobile devices, depending on the specific functionality required.

What do users say about MultiCharts?

User feedback for MultiCharts generally highlights its powerful analytical tools, customisation options, and the robustness of its trading features. Some users note the initial learning curve and complexity as potential drawbacks.

What are the pros and cons of MultiCharts?

• Pros: Advanced charting tools, extensive backtesting capabilities, customisable strategies, and strong community support.
• Cons: Steeper learning curve for beginners, potential costs for data feeds, and no dedicated mobile app.

How can I purchase MultiCharts services?

Users can purchase MultiCharts services directly from the official website, where they can choose from different product versions and payment options. Detailed instructions are provided during the purchase process.

What is the cancellation or refund policy for MultiCharts?

MultiCharts offers a refund policy which generally allows users to request a refund within a specified period after purchase, provided that certain conditions are met. Users should review the terms on the website for specific details.

What are the common use cases for MultiCharts?

Common use cases for MultiCharts include algorithmic trading, strategy development and testing, market analysis, and portfolio management. The platform is designed to cater to both discretionary and automated trading approaches.

Why choose MultiCharts over other options?

MultiCharts is preferred by many traders for its advanced analytical capabilities, flexibility in strategy development, and comprehensive support options. These features make it a robust choice for serious traders seeking to optimise their trading performance.

Does MultiCharts offer training or tutorials?

Yes, MultiCharts provides a range of educational resources, including video tutorials, webinars, and documentation to help users learn how to effectively utilise the platform and its features.

What languages does MultiCharts support?

MultiCharts primarily supports English, but the platform may also offer limited support for other languages through its user community and documentation resources.

What problems does MultiCharts solve?

MultiCharts addresses several trading challenges, including the need for advanced charting and analysis tools, effective backtesting of trading strategies, and automation of trading processes, thus enhancing overall trading efficiency.

Is MultiCharts worth the investment?

Whether MultiCharts is worth the investment depends on the individual needs of the trader. For serious traders seeking advanced analytical tools and customisation options, the platform can provide significant value that justifies the cost.