MYOB

Frequently Asked Questions about MYOB

Who are MYOB?

MYOB is a leading provider of business management software in Australia and New Zealand, offering solutions that help small to medium-sized enterprises manage their accounting, payroll, and business processes more efficiently.

What are MYOBs products?

MYOB offers a range of products including MYOB Essentials, MYOB AccountRight, and MYOB Advanced, which cater to various business needs such as accounting, invoicing, payroll, and cash flow management.

What services do MYOB offer?

MYOB provides services such as cloud accounting, payroll management, business insights, and tax compliance. They also offer additional support services including training and customer assistance.

What type of companies do MYOBs products suit?

MYOBs products are designed primarily for small to medium-sized businesses across various sectors including retail, professional services, construction, and hospitality.

How much does MYOBs product cost?

The cost of MYOBs products varies depending on the specific software and features chosen. Pricing typically starts from a monthly subscription model, with options for additional features that may incur extra charges.

Does MYOB offer a free trial?

Yes, MYOB offers a free trial period for many of its products, allowing potential users to explore the features and functionalities before making a commitment.

What discounts does MYOB offer on their products?

MYOB occasionally provides discounts and promotional offers, especially for new customers or during special events. It is advisable to check their website or subscribe to their newsletter for the latest offers.

Are there any hidden fees or additional costs with MYOB?

MYOB aims to provide transparent pricing; however, additional costs may arise depending on the features selected or if opting for premium support services. Users should review the pricing details for their chosen product.

Who uses MYOBs products?

MYOBs products are utilised by a wide range of users including small business owners, accountants, and finance professionals looking for efficient management solutions for their financial operations.

What are the main features of MYOBs products/services?

Main features of MYOBs products include invoicing, payroll processing, tax compliance, expense tracking, bank reconciliation, and customizable reporting tools.

How does MYOB compare to its competitors?

MYOB is often compared to other accounting software providers like Xero and QuickBooks. It is noted for its robust features specifically tailored for the Australian and New Zealand markets, although user preference may vary based on specific business needs.

Is MYOBs platform easy to use?

MYOBs platform is generally regarded as user-friendly, with an intuitive interface designed to simplify the navigation and management of business finances.

How easy is it to set up MYOBs product or service?

Setting up MYOBs products is designed to be straightforward, with guided setup processes and resources available to assist new users in configuring their accounts.

Is MYOB reliable?

MYOB is considered a reliable platform, with a strong track record in the industry and a commitment to maintaining software performance and security.

Does MYOB offer customer support?

Yes, MYOB provides customer support through various channels including phone, email, and live chat, along with a comprehensive online help centre for self-service assistance.

How secure is MYOB’s platform?

MYOB employs industry-standard security measures, including data encryption and regular system updates, to protect user information and ensure compliance with regulations.

Does MYOB integrate with other tools or platforms?

MYOB offers integration capabilities with various third-party applications, enhancing its functionality and allowing businesses to streamline their operations with other tools they may be using.

Can I use MYOB on mobile devices?

Yes, MYOB has mobile applications available for both iOS and Android devices, allowing users to manage their business finances on the go.

What do users say about MYOB?

User feedback about MYOB is generally positive, highlighting its comprehensive features and ease of use, although some users may experience occasional issues with customer support response times.

What are the pros and cons of MYOB?

Pros include a user-friendly interface, strong reporting features, and a wide range of functionalities. Cons may include a learning curve for some advanced features and varying customer support experiences.

How can I purchase MYOBs services?

Users can purchase MYOBs services directly through their website by selecting the desired product and following the online registration and payment process.

What is the cancellation or refund policy for MYOB?

MYOB typically allows users to cancel their subscription at any time. However, refund policies may vary, and users are encouraged to review the specific terms and conditions associated with their subscription.

What are the common use cases for MYOB?

Common use cases for MYOB include managing accounting tasks, processing payroll, tracking expenses, and generating financial reports for small and medium-sized businesses.

Why choose MYOB over other options?

MYOB may be preferred over other options for its tailored solutions for Australian and New Zealand businesses, comprehensive feature set, and reputation for reliability in the local market.

How easy is it to set up MYOB?

Setting up MYOB is designed to be user-friendly, with step-by-step guides and tutorials available to assist new users in getting started quickly.

Does MYOB offer training or tutorials?

Yes, MYOB provides a range of training resources including tutorials, webinars, and an extensive help centre to support users in learning how to utilise their products effectively.

What languages does MYOB support?

MYOB primarily supports English, focusing on the Australian and New Zealand markets. Language support may vary depending on specific product offerings.

What problems does MYOB solve?

MYOB helps businesses streamline their accounting processes, improve financial reporting, ensure payroll accuracy, and maintain compliance with tax regulations.

Is MYOB worth the investment?

Whether MYOB is worth the investment depends on individual business needs and budget. Its comprehensive features and local support can provide significant value for small to medium-sized enterprises.