MYOB Exo

FAQ for MYOB Exo

Who are MYOB?

MYOB is an Australian company that provides business management solutions, including accounting, payroll, and enterprise resource planning (ERP) software. Established in 1991, MYOB aims to help businesses streamline their operations and improve financial management.

What are MYOBs products?

MYOB offers a range of products, including MYOB Exo, MYOB AccountRight, MYOB Essentials, and MYOB Advanced. MYOB Exo is a comprehensive ERP software specifically designed for medium to large businesses, integrating financial management, inventory, and operational processes.

What services do MYOB offer?

MYOB provides various services, including software solutions for accounting, payroll, taxation, and business management, alongside consulting, training, and customer support services to assist users in utilising their products effectively.

What type of companies do MYOBs products suit?

MYOBs products are suitable for small to medium-sized enterprises (SMEs) and larger companies across various industries, including retail, manufacturing, construction, and service-based sectors that require sophisticated financial and operational management tools.

How much does MYOBs product cost?

The cost of MYOB Exo varies based on the specific requirements of the business, including the number of users and additional features selected. Pricing typically includes a subscription fee along with potential implementation costs. For exact pricing, it is advisable to contact MYOB directly for a tailored quote.

Does MYOB offer a free trial?

MYOB does not typically offer a free trial for MYOB Exo. However, prospective customers can request a demonstration or consultation to explore the softwares functionalities before making a purchase decision.

What discounts does MYOB offer on their products?

MYOB occasionally provides promotional discounts or special offers on its products. It is recommended to check the MYOB website or subscribe to their newsletter for the latest information on any available discounts.

Are there any hidden fees or additional costs with MYOB?

MYOB is transparent about its pricing; however, additional costs may arise from implementation, training, or ongoing support services. It is advisable to clarify all potential fees with MYOB during the purchase process.

Who uses MYOBs products?

MYOBs products are used by a diverse range of businesses, including small to medium enterprises and larger organisations across various sectors, such as retail, manufacturing, and professional services, seeking to improve their accounting and operational efficiency.

What are the main features of MYOBs products/services?

MYOB Exo offers features such as financial management, inventory control, customer relationship management (CRM), project management, reporting and analytics, and seamless integration with other business tools.

How does MYOB compare to its competitors?

MYOB Exo is competitive in the ERP software market, particularly in Australia and New Zealand. It offers robust integration capabilities and a user-friendly interface. However, it is essential for businesses to evaluate their specific needs and compare features and pricing with other ERP providers like Xero, SAP, and Oracle.

Is MYOBs platform easy to use?

MYOB Exo is designed with user experience in mind, featuring an intuitive interface that allows users to navigate easily. However, the complexity of its features may require some training for new users.

How easy is it to set up MYOBs product or service?

The setup process for MYOB Exo can vary in complexity based on the size of the business and the features selected. MYOB provides implementation support to assist users during the setup phase to ensure a smooth transition.

Is MYOB reliable?

MYOB is regarded as a reliable provider of business management software, with a strong reputation in the market. The company has a history of delivering stable and secure solutions to its customers.

Does MYOB offer customer support?

Yes, MYOB offers customer support through various channels, including telephone support, email, and an online help centre. Users can access resources such as guides and FAQs to assist with common inquiries.

How secure is MYOB’s platform?

MYOB employs security measures to protect user data, including encryption, secure access protocols, and regular security updates. Users are encouraged to follow best practices for data security to enhance protection.

Does MYOB integrate with other tools or platforms?

MYOB Exo supports integration with various third-party applications and platforms, allowing businesses to customise their systems and streamline processes by connecting with tools they already use.

Can I use MYOB on mobile devices?

MYOB Exo is primarily a desktop-based solution. However, MYOB offers mobile capabilities through some of its other products, such as MYOB Essentials, which can be accessed from mobile devices.

What do users say about MYOB?

User feedback on MYOB Exo highlights its comprehensive features and customisability. Some users appreciate the integration capabilities, while others note that the learning curve can be steep for new users.

What are the pros and cons of MYOB?

Pros: Comprehensive features, strong integration capabilities, and reliable support.
Cons: Potentially high cost for small businesses, a steep learning curve for new users, and primarily desktop-based usability.

How can I purchase MYOB’s services?

MYOB services can be purchased directly through the MYOB website or by contacting their sales team for a tailored consultation. Businesses can discuss their needs and receive assistance in selecting the right product.

What is the cancellation or refund policy for MYOB?

MYOBs cancellation and refund policy may vary depending on the specific product and service agreement. Customers are advised to review the terms and conditions on the MYOB website or contact customer support for detailed information.

What are the common use cases for MYOB?

Common use cases for MYOB Exo include financial management, inventory tracking, project management, and customer relationship management, making it suitable for businesses that require an integrated approach to manage their operations.

Why choose MYOB over other options?

Choosing MYOB may be advantageous for businesses seeking a comprehensive ERP solution that is tailored for the Australian market. Its strong support network and customisation options can also be beneficial for specific business needs.

How easy is it to set up MYOB?

The setup process for MYOB can vary based on business requirements. MYOB provides implementation assistance to ensure that users can configure the software according to their operational needs.

Does MYOB offer training or tutorials?

MYOB offers training resources, including online tutorials, webinars, and documentation to help users become proficient in using their products effectively.

What languages does MYOB support?

MYOB primarily supports English, as it is focused on the Australian and New Zealand markets. Additional language support may be limited in specific product offerings.

What problems does MYOB solve?

MYOB aims to solve common business challenges such as inefficient financial management, disorganisation in inventory control, and lack of integration between different business processes, ultimately helping streamline operations.

Is MYOB worth the investment?

Whether MYOB is worth the investment depends on the specific needs and budget of the business. For companies requiring comprehensive ERP solutions, MYOB Exo may provide significant value through its features and support, but it is essential to evaluate its cost against the expected benefits.