N-able N‑central

Frequently Asked Questions about N-able N-central RMM

Who are N-able?

N-able is a global leader in cloud-based IT management solutions that empower managed service providers (MSPs) and IT professionals to deliver superior services to their clients. The company focuses on providing tools that enhance efficiency, security, and service delivery through innovative technology.

What are N-ables products?

N-able offers a range of products designed for IT management, including N-central RMM, Backup and Recovery, Endpoint Detection and Response, and Mail Assure, among others. These products are designed to help MSPs manage, monitor, and secure their clients IT environments effectively.

What services do N-able offer?

N-able provides a variety of services, including remote monitoring and management (RMM), backup solutions, security services such as endpoint detection and response, and email protection. Additionally, they offer training and support services to help users maximise the use of their products.

What type of companies do N-ables products suit?

N-ables products are primarily suited for managed service providers (MSPs) and IT departments of small to medium-sized enterprises (SMEs) seeking efficient, scalable, and reliable IT management solutions.

How much does N-ables product cost?

The pricing for N-able products, including N-central RMM, varies based on the size of the organisation and the specific features required. Interested parties are encouraged to contact N-able directly for a tailored quote based on their needs.

Does N-able offer a free trial?

Yes, N-able typically offers a free trial for their products, including N-central RMM, allowing potential customers to explore the platforms features and capabilities before making a commitment.

What discounts does N-able offer on their products?

N-able may offer discounts or promotional pricing depending on the arrangement, such as volume licensing or seasonal promotions. It is advisable to check their website or contact sales for current offers.

Are there any hidden fees or additional costs with N-able?

N-able is transparent about its pricing, and while there may be additional costs for certain features or services, these are typically disclosed upfront. Customers should review the pricing structure carefully or consult with a representative for clarification.

Who uses N-ables products?

N-ables products are used by managed service providers (MSPs), IT consultants, and internal IT teams in various industries, including healthcare, finance, education, and technology, to manage and secure their IT environments.

What are the main features of N-ables products/services?

Main features of N-ables N-central RMM include remote monitoring and management, patch management, automated reporting, network discovery, and robust security tools. These features help streamline IT operations and improve service delivery.

How does N-able compare to its competitors?

N-able is often regarded as a strong competitor in the RMM space due to its comprehensive feature set, ease of use, scalability, and strong customer support. Comparisons with competitors should focus on specific needs, as different platforms may excel in various areas.

Is N-ables platform easy to use?

Yes, N-ables platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and management tasks, making it accessible for users of varying technical expertise.

How easy is it to set up N-ables product or service?

Setting up N-ables N-central RMM is generally straightforward, with guided installation processes and comprehensive documentation available to assist users. New users can expect a smooth onboarding experience.

Is N-able reliable?

N-able is known for its reliability, with a robust infrastructure and consistent performance. Their commitment to updates and maintenance further enhances the dependability of their products.

Does N-able offer customer support?

Yes, N-able provides customer support through various channels, including live chat, email, and phone support. Additionally, they offer extensive online resources, including documentation and community forums.

How secure is N-ables platform?

N-able employs multiple security measures, including encryption, secure access controls, and regular updates, to ensure the integrity and safety of its platform. They adhere to industry standards for data security and privacy.

Does N-able integrate with other tools or platforms?

Yes, N-ables products, including N-central RMM, are designed to integrate with a variety of third-party tools and platforms, enhancing functionality and allowing users to create a cohesive IT management ecosystem.

Can I use N-able on mobile devices?

N-able offers mobile access to its platform through a mobile app, allowing users to manage their IT environments remotely and stay connected while on the go.

What do users say about N-able?

User feedback on N-able generally highlights the platforms comprehensive features, user-friendly interface, and effective customer support. However, some users may express concerns over specific functionalities or pricing structures.

What are the pros and cons of N-able?

Pros of N-able include a wide range of features, scalability, strong customer support, and ease of use. Cons may include potential costs for premium features and the learning curve for new users unfamiliar with RMM tools.

How can I purchase N-ables services?

Interested customers can purchase N-ables services directly through their website or by contacting their sales team for assistance in selecting the appropriate products for their needs.

What is the cancellation or refund policy for N-able?

N-ables cancellation and refund policy may vary based on the specific product or service purchased. Customers are encouraged to review the terms of service or contact customer support for detailed information.

What are the common use cases for N-able?

Common use cases for N-ables N-central RMM include proactive IT management, remote troubleshooting, patch management, network monitoring, and client reporting for managed service providers.

Why choose N-able over other options?

N-able is often chosen for its comprehensive feature set, user-friendly interface, strong customer support, and the ability to scale with the growing needs of managed service providers and IT departments.

How easy is it to set up N-able?

N-able is designed for ease of setup, with straightforward installation processes and resources available to assist users in configuring their environment efficiently.

Does N-able offer training or tutorials?

Yes, N-able provides training resources, including tutorials, webinars, and documentation, to help users understand and effectively utilise their products.

What languages does N-able support?

N-able supports multiple languages in its platform, catering to a global audience and ensuring accessibility for users in various regions.

What problems does N-able solve?

N-able addresses common IT management challenges, including resource allocation, security vulnerabilities, and operational inefficiencies, ultimately helping organisations streamline their IT operations.

Is N-able worth the investment?

Whether N-able is worth the investment depends on the specific needs of the organisation. Many users find the comprehensive features and benefits of improved efficiency and security justify the cost.