Neon Fundraise

Frequently Asked Questions about Neon Fundraise

Who are Neon?

Neon is a technology company specialising in providing digital solutions for non-profit organisations. Their mission is to enhance fundraising efforts and improve donor engagement through innovative software tools.

What are Neon’s products?

Neon offers a range of products designed for non-profits, including Neon Fundraise, which is their flagship fundraising platform, as well as Neon CRM, Neon Events, and Neon Payments. These tools help organisations manage donations, events, and donor relationships effectively.

What services do Neon offer?

Neon provides various services, including software solutions for fundraising, donor management, event planning, and payment processing. They also offer consultation and support services to help organisations optimise their use of the platform.

What type of companies do Neon’s products suit?

Neon’s products are best suited for non-profit organisations, charities, and fundraising teams. Their solutions cater to organisations of all sizes, from small community groups to large international charities.

How much does Neon’s product cost?

The cost of Neon’s products varies based on the specific solutions selected and the size of the organisation. Pricing details are typically available upon request, allowing tailored quotes to suit individual needs.

Does Neon offer a free trial?

Yes, Neon does offer a free trial for their Neon Fundraise platform. This allows potential users to explore the features and functionalities before making a commitment.

What discounts does Neon offer on their products?

Neon may offer discounts on their products during promotional periods or for organisations that commit to longer-term contracts. It is advisable to contact their sales team for current offers and potential discounts.

Are there any hidden fees or additional costs with Neon?

Neon aims to maintain transparency in their pricing structure. However, additional costs may be incurred for extra features, payment processing fees, or optional services. Users should review the pricing details carefully before signing up.

Who uses Neon’s products?

Neon’s products are used by a wide array of non-profit organisations, including charities, foundations, educational institutions, and community groups, all of which benefit from enhanced fundraising capabilities.

What are the main features of Neon’s products/services?

Main features of Neon Fundraise include online donation forms, peer-to-peer fundraising, event ticketing, donor management, customizable reporting, and integration with various payment processors.

How does Neon compare to its competitors?

Neon is known for its user-friendly interface and comprehensive features tailored for non-profits. While there are other fundraising platforms available, Neon distinguishes itself with its focus on community engagement and support specifically for the non-profit sector.

Is Neon’s platform easy to use?

Yes, Neon’s platform is designed to be user-friendly, making it accessible for users with varying levels of technical expertise. The intuitive interface allows organisations to set up and manage their fundraising efforts efficiently.

How easy is it to set up Neon’s product or service?

Setting up Neon’s product is generally straightforward. Users can create an account, customise their fundraising pages, and start accepting donations with minimal technical knowledge. Comprehensive setup guides and support are also available.

Is Neon reliable?

Neon is considered a reliable platform, with a strong track record of supporting non-profits in their fundraising efforts. The platform is built to handle a high volume of transactions and offers consistent uptime.

Does Neon offer customer support?

Yes, Neon provides customer support through various channels, including email, phone, and live chat. They also offer a knowledge base with resources to assist users in navigating the platform.

How secure is Neon’s platform?

Neon prioritises security and employs industry-standard measures to protect user data and transactions. The platform is PCI compliant, ensuring safe handling of payment information.

Does Neon integrate with other tools or platforms?

Yes, Neon integrates with various third-party tools and platforms, including email marketing services, CRM systems, and payment gateways, allowing organisations to streamline their operations.

Can I use Neon on mobile devices?

Yes, Neon’s platform is mobile-responsive, enabling users to access and manage their fundraising activities on smartphones and tablets, ensuring flexibility and convenience.

What do users say about Neon?

User feedback about Neon is generally positive, with many praising its ease of use, robust features, and excellent customer support. Some users have noted areas for improvement, particularly in customisation options.

What are the pros and cons of Neon?

Pros include user-friendliness, comprehensive features, strong customer support, and good security. Cons may involve limitations in customisation for specific needs and potential costs for additional features.

How can I purchase Neon’s services?

Interested organisations can purchase Neon’s services through their website, where they can sign up for a free trial or contact the sales team for tailored pricing and solutions.

What is the cancellation or refund policy for Neon?

Neon typically offers a cancellation policy that allows users to cancel subscriptions at any time, with details on refunds depending on the specific terms of the contract. It is advisable to review the terms before signing up.

What are the common use cases for Neon?

Common use cases for Neon include online fundraising campaigns, event management, donor engagement, and tracking fundraising progress through detailed reporting and analytics.

Why choose Neon over other options?

Organisations may choose Neon for its specialised focus on non-profits, user-friendly design, and comprehensive support services, which can enhance their fundraising efforts compared to other general solutions.

How easy is it to set up Neon?

Setting up Neon is designed to be straightforward, with step-by-step guides and resources available to assist users in creating their fundraising campaigns quickly and efficiently.

Does Neon offer training or tutorials?

Yes, Neon provides training resources and tutorials, including video guides and documentation, to help users maximise their understanding and use of the platforms features.

What languages does Neon support?

Neon primarily supports English but may offer additional language options or localisations depending on user needs. It is advisable to check with the support team for specific language capabilities.

What problems does Neon solve?

Neon addresses challenges related to fundraising, donor management, and event planning for non-profits, providing tools that streamline these processes and enhance engagement with donors.

Is Neon worth the investment?

Whether Neon is worth the investment depends on the specific needs of the organisation. Many users find that the platforms features and support justify the costs, particularly for those looking to enhance their fundraising capabilities.