NetFlow Analyzer

Frequently Asked Questions about ManageEngine NetFlow Analyzer

Who are ManageEngine?

ManageEngine is a division of Zoho Corporation, providing IT management software solutions to businesses across various sectors. Established in 1996, ManageEngine offers a suite of products designed to help IT teams manage their networks, servers, applications, and security.

What are ManageEngines products?

ManageEngines product line includes a variety of IT management tools such as network monitoring, server monitoring, application performance management, IT service management, and security information and event management (SIEM). Specifically, the NetFlow Analyzer is designed for network traffic analysis and monitoring.

What services do ManageEngine offer?

ManageEngine offers several services including software support, consulting, implementation, and training services. They also provide cloud-based solutions and on-premises software options to cater to diverse client needs.

What type of companies do ManageEngines products suit?

ManageEngines products are suitable for small to medium-sized enterprises (SMEs) as well as large corporations across various industries, including education, healthcare, finance, and government. Their solutions are adaptable to different IT environments and business requirements.

How much does ManageEngines product cost?

The cost of ManageEngines NetFlow Analyzer varies based on the number of interfaces being monitored and the licensing model chosen (standard, professional, or enterprise). Pricing details are available on their website or through direct consultation with their sales team.

Does ManageEngine offer a free trial?

Yes, ManageEngine offers a free trial of NetFlow Analyzer, allowing users to evaluate the softwares capabilities before making a purchase decision. The trial period typically lasts for 30 days.

What discounts does ManageEngine offer on their products?

ManageEngine occasionally offers discounts during promotional periods or for educational institutions and non-profit organisations. It is advisable to check their website or contact their sales team for the latest offers.

Are there any hidden fees or additional costs with ManageEngine?

ManageEngine is transparent about its pricing structure. While the basic pricing covers the software license, additional costs may arise for optional features, add-ons, or extended support services. It is recommended to review the pricing information thoroughly before purchasing.

Who uses ManageEngines products?

ManageEngines products are used by IT professionals, network administrators, and system administrators in various sectors. Their solutions are designed to assist in monitoring, managing, and optimising IT infrastructure.

What are the main features of ManageEngines products/services?

Main features of NetFlow Analyzer include real-time network traffic analysis, bandwidth monitoring, network performance reporting, flow visualisation, and alerting capabilities. It also supports multiple flow formats such as NetFlow, sFlow, and J-Flow.

How does ManageEngine compare to its competitors?

ManageEngine is known for its user-friendly interface, comprehensive feature set, and competitive pricing compared to similar products in the market, such as SolarWinds and PRTG Network Monitor. Users often highlight ManageEngines ease of use and robust customer support as key advantages.

Is ManageEngines platform easy to use?

Yes, ManageEngines NetFlow Analyzer is designed with a user-friendly interface that simplifies navigation and configuration, making it accessible for users with varying levels of technical expertise.

How easy is it to set up ManageEngines product or service?

Setting up ManageEngines NetFlow Analyzer is relatively straightforward. The installation process is guided, and the software provides comprehensive documentation to assist users through initial configuration and deployment.

Is ManageEngine reliable?

ManageEngine is generally regarded as a reliable provider of IT management solutions. Their products are backed by consistent updates and improvements, as well as a strong commitment to customer satisfaction.

Does ManageEngine offer customer support?

Yes, ManageEngine offers various customer support options, including email, phone support, and an extensive knowledge base. They also provide community forums for users to share experiences and solutions.

How secure is ManageEngine’s platform?

ManageEngine implements various security measures, such as data encryption, user authentication, and regular security updates, to ensure the integrity and security of their platform and users data.

Does ManageEngine integrate with other tools or platforms?

Yes, ManageEngines NetFlow Analyzer can integrate with other IT management tools and platforms, including their own suite of products and third-party applications, to enhance functionality and provide a more comprehensive view of IT operations.

Can I use ManageEngine on mobile devices?

ManageEngine offers a mobile application that allows users to monitor their network and receive alerts on the go, ensuring that critical network insights are accessible from mobile devices.

What do users say about ManageEngine?

Users generally appreciate ManageEngines intuitive interface, robust features, and responsive customer support. Some users, however, have noted that the initial setup can be complex depending on the specific network environment.

What are the pros and cons of ManageEngine?

Pros include a user-friendly interface, extensive feature set, and strong customer support. Cons may include potential complexity in setup for larger networks and the need for ongoing maintenance and updates.

How can I purchase ManageEngine’s services?

ManageEngines services can be purchased directly through their website. Users can choose to download a trial version or contact the sales team for customised solutions and pricing information.

What is the cancellation or refund policy for ManageEngine?

ManageEngine generally offers a refund policy for unused software licenses within a specified period. Customers are advised to review the specific terms on the ManageEngine website or consult with customer support for detailed information.

What are the common use cases for ManageEngine?

Common use cases for ManageEngines NetFlow Analyzer include monitoring bandwidth usage, identifying network bottlenecks, troubleshooting connectivity issues, and generating reports for network performance analysis.

Why choose ManageEngine over other options?

Choosing ManageEngine may be beneficial due to its comprehensive feature set, competitive pricing, and strong customer support. Additionally, their products are designed to cater to a wide range of business sizes and industries.

How easy is it to set up ManageEngine?

Setting up ManageEngine is generally considered easy, thanks to its guided installation process and detailed documentation that assists users in configuring the software to meet their specific needs.

Does ManageEngine offer training or tutorials?

Yes, ManageEngine provides training resources, including video tutorials, webinars, and documentation, to help users fully understand and utilise their products effectively.

What languages does ManageEngine support?

ManageEngine products support multiple languages, making them accessible to users globally. Specific language support may vary by product, and it is advisable to check the product documentation for details.

What problems does ManageEngine solve?

ManageEngines NetFlow Analyzer addresses issues related to network traffic visibility, bandwidth management, performance monitoring, and troubleshooting, helping IT teams ensure optimal network performance.

Is ManageEngine worth the investment?

Many users find ManageEngines solutions to be a worthwhile investment due to their robust features, ease of use, and effectiveness in improving network performance and visibility, particularly for organisations with limited IT resources.