Newhotel Cloud PMS

Frequently Asked Questions about Newhotel Cloud PMS

Who are Newhotel?

Newhotel is a technology company that focuses on providing comprehensive software solutions for the hospitality industry. With a commitment to enhancing operational efficiency and guest experience, Newhotel offers a suite of products tailored to the needs of hotels and other accommodation providers.

What are Newhotels products?

Newhotels primary product is the Cloud PMS (Property Management System), which includes functionalities such as reservation management, front desk operations, billing, and reporting tools. Additionally, they offer complementary modules for revenue management, channel management, and guest relationship management.

What services do Newhotel offer?

Newhotel provides various services including software implementation, training, customer support, and ongoing maintenance. They also offer consulting services to help hotels optimise operations and improve service delivery.

What type of companies do Newhotels products suit?

Newhotels products are designed for a wide range of accommodation providers, including hotels, resorts, hostels, bed and breakfasts, and vacation rentals, catering to both small independent businesses and larger hotel chains.

How much does Newhotels product cost?

The cost of Newhotels Cloud PMS varies based on factors such as the size of the property and the specific features required. For accurate pricing, potential customers are encouraged to contact Newhotel directly for a customised quote.

Does Newhotel offer a free trial?

Newhotel does offer a free trial for potential customers to explore the features of their Cloud PMS before making a commitment. Interested users can sign up on their website to access the trial version.

What discounts does Newhotel offer on their products?

Newhotel may provide promotional discounts or special pricing for long-term commitments or multiple property licenses. It is advisable to check their website or contact their sales team for the latest offers.

Are there any hidden fees or additional costs with Newhotel?

Newhotel strives for transparency in its pricing. However, users should inquire about potential additional costs related to customisation, extra features, or ongoing support to ensure they have a complete understanding of the financial commitment involved.

Who uses Newhotels products?

Newhotels products are utilised by a diverse range of hospitality businesses, including small boutique hotels, large chain hotels, and serviced apartments, all benefiting from the comprehensive management tools offered by the Cloud PMS.

What are the main features of Newhotels products/services?

The main features of Newhotels Cloud PMS include reservation management, front desk operations, billing and invoicing, reporting and analytics, guest communication tools, and integration with external booking channels and payment processors.

How does Newhotel compare to its competitors?

Newhotels Cloud PMS is competitive in terms of features, usability, and customer support. It is designed specifically for the hospitality sector, which may provide it an edge over more generic property management systems. Users often highlight its intuitive interface and comprehensive support.

Is Newhotels platform easy to use?

Yes, Newhotels platform is designed with user-friendliness in mind. Its intuitive interface allows users to navigate through various functionalities with ease, making it accessible for staff with varying levels of technical expertise.

How easy is it to set up Newhotels product or service?

Setting up Newhotels Cloud PMS is generally straightforward, with a dedicated support team available to assist during the implementation process. Users can expect guidance through initial configuration and training sessions to ensure a smooth transition.

Is Newhotel reliable?

Newhotel has established a reputation for reliability within the hospitality industry. Their Cloud PMS is designed to be robust, with a focus on uptime and performance, ensuring that users can depend on it for daily operations.

Does Newhotel offer customer support?

Yes, Newhotel offers comprehensive customer support, including phone, email, and live chat options. Their support team is available to assist users with any technical issues or queries regarding the software.

How secure is Newhotel’s platform?

Newhotel takes security seriously, implementing various measures to protect user data. This includes data encryption, regular security audits, and compliance with industry standards to ensure the safety of sensitive information.

Does Newhotel integrate with other tools or platforms?

Yes, Newhotel’s Cloud PMS supports integration with various third-party tools and platforms, including payment gateways, channel managers, and marketing solutions, providing users with a seamless operational experience.

Can I use Newhotel on mobile devices?

Newhotels Cloud PMS is accessible via mobile devices, allowing users to manage operations on the go. This mobile compatibility enhances flexibility for hotel staff who may need to perform tasks outside the traditional front desk environment.

What do users say about Newhotel?

User feedback for Newhotel is generally positive, highlighting the systems ease of use, comprehensive feature set, and responsive customer support. Users appreciate the focus on the hospitality industry, making the software relevant to their specific needs.

What are the pros and cons of Newhotel?

Pros include user-friendly interface, comprehensive features tailored for hospitality, and strong customer support. Cons may include potential limitations in customisation compared to bespoke systems and the need for reliable internet access, given its cloud-based nature.

How can I purchase Newhotel’s services?

Interested customers can purchase Newhotel’s services through their website or by contacting the sales team directly for a consultation and to discuss specific needs and requirements.

What is the cancellation or refund policy for Newhotel?

Newhotel has a clear cancellation and refund policy, which potential customers should review before making a commitment. It is recommended to contact Newhotel directly for detailed information on this policy.

What are the common use cases for Newhotel?

Common use cases for Newhotel include managing room bookings, handling guest check-ins and check-outs, tracking inventory, generating financial reports, and improving guest communication through automated messaging.

Why choose Newhotel over other options?

Newhotel is often chosen for its tailored solutions for the hospitality sector, user-friendly interface, and strong focus on customer support. The specific features designed for hotel management can provide added value compared to more general software solutions.

How easy is it to set up Newhotel?

Setting up Newhotel is designed to be straightforward, with a dedicated implementation team assisting users in configuration and training to ensure a smooth start to using the software.

Does Newhotel offer training or tutorials?

Yes, Newhotel provides training sessions and tutorials for users to help them become proficient in using the platform. This training is typically included as part of the onboarding process.

What languages does Newhotel support?

Newhotel supports multiple languages, accommodating a diverse range of users across different regions. Specific language options can be confirmed by contacting Newhotel directly.

What problems does Newhotel solve?

Newhotel addresses common challenges in the hospitality industry, such as inefficient booking processes, lack of integration between systems, and difficulties in guest communication, by providing a comprehensive, user-friendly management solution.

Is Newhotel worth the investment?

Based on user feedback and the features offered, many users find that Newhotel provides a good return on investment through improved operational efficiency, enhanced guest experience, and streamlined management processes.