Ninja Forms

Frequently Asked Questions about Ninja Forms

Who are Ninja Forms?

Ninja Forms is a WordPress plugin that enables users to easily create and manage forms for their websites. Founded in 2012, it has grown to become a popular choice among web developers and site owners looking for a user-friendly form-building solution.

What are Ninja Forms products?

Ninja Forms offers a form-building plugin designed for WordPress. The core product is a free plugin that includes basic form-building features, with premium add-ons available for enhanced functionality, such as payment processing, email marketing integrations, and advanced conditional logic.

What services do Ninja Forms offer?

Ninja Forms primarily offers a form-building solution for WordPress websites. In addition to its plugin, it provides customer support, documentation, and tutorials to assist users in effectively utilising their forms.

What type of companies do Ninja Forms products suit?

Ninja Forms products are suitable for businesses of all sizes, including small businesses, eCommerce sites, non-profits, and educational institutions. Any organisation that requires a streamlined method for collecting information through forms will benefit from Ninja Forms.

How much does Ninja Forms product cost?

The core Ninja Forms plugin is free to download and use. Premium add-ons are available on a subscription basis, with pricing starting at approximately £99 per year for a single site license, scaling up for additional sites and features.

Does Ninja Forms offer a free trial?

Ninja Forms does not offer a free trial for its premium features; however, the core plugin is available for free, allowing users to explore its basic functionalities before deciding to purchase add-ons.

What discounts does Ninja Forms offer on their products?

Ninja Forms occasionally offers discounts during promotional events, such as Black Friday or Cyber Monday. It is advisable to check their website or subscribe to their newsletter for any current promotions.

Are there any hidden fees or additional costs with Ninja Forms?

Ninja Forms does not impose hidden fees; however, users must pay for premium add-ons if they wish to access additional features beyond what is offered in the free version.

Who uses Ninja Forms products?

Ninja Forms is used by a diverse range of individuals and organisations, including web developers, bloggers, small business owners, and marketers who need to create forms for various purposes, such as contact forms, surveys, and event registrations.

What are the main features of Ninja Forms products/services?

Main features of Ninja Forms include drag-and-drop form building, customizable form fields, conditional logic, email notifications, payment integrations (with add-ons), and export options for form submissions.

How does Ninja Forms compare to its competitors?

Ninja Forms is often noted for its user-friendly interface and flexibility compared to competitors like Gravity Forms and Contact Form 7. While it may not offer as many built-in features as some paid options, its extensive library of add-ons allows for significant customisation.

Is Ninja Forms platform easy to use?

Yes, Ninja Forms is designed to be user-friendly, featuring a simple drag-and-drop interface that allows users with little to no technical expertise to create and manage forms easily.

How easy is it to set up Ninja Forms product or service?

Setting up Ninja Forms is straightforward. Users can install the plugin directly from the WordPress dashboard, and the initial configuration requires minimal steps to start creating forms.

Is Ninja Forms reliable?

Ninja Forms is considered reliable, with regular updates and a strong user community. However, like any software, reliability can depend on the hosting environment and other installed plugins.

Does Ninja Forms offer customer support?

Yes, Ninja Forms provides customer support through their website, including a knowledge base, FAQs, and ticket support for users of the premium version.

How secure is Ninja Forms’ platform?

Ninja Forms follows best practices for security, including regular updates and compliance with WordPress security standards. However, users should also implement their own security measures, such as using secure hosting and keeping plugins updated.

Does Ninja Forms integrate with other tools or platforms?

Yes, Ninja Forms offers integrations with various third-party tools and services, including email marketing platforms (e.g., Mailchimp), payment processors (e.g., PayPal), and CRM systems through its premium add-ons.

Can I use Ninja Forms on mobile devices?

Yes, forms created with Ninja Forms are responsive and can be accessed and submitted on mobile devices, ensuring a seamless user experience across different screen sizes.

What do users say about Ninja Forms?

User reviews of Ninja Forms generally highlight its ease of use, flexibility, and the variety of available add-ons. Some users, however, have noted limitations in the free version compared to competitors.

What are the pros and cons of Ninja Forms?

Pros: User-friendly interface, extensive add-on library, responsive forms, and good customer support.
Cons: Limited features in the free version, potential additional costs for required add-ons.

How can I purchase Ninja Forms’ services?

Ninja Forms premium services can be purchased directly from their website. Users can choose their desired subscription plan based on the number of sites and features they require.

What is the cancellation or refund policy for Ninja Forms?

Ninja Forms offers a 14-day money-back guarantee for premium purchases. Users can request a refund if they are not satisfied with the product within this period.

What are the common use cases for Ninja Forms?

Common use cases for Ninja Forms include collecting user feedback, managing event registrations, creating contact forms, and processing payments through eCommerce integrations.

Why choose Ninja Forms over other options?

Ninja Forms may be preferred for its intuitive form builder, extensive customisation options through add-ons, and strong community support, making it a flexible choice for WordPress users.

Does Ninja Forms offer training or tutorials?

Yes, Ninja Forms provides a range of tutorials and documentation on their website to help users understand how to utilise the plugin effectively.

What languages does Ninja Forms support?

Ninja Forms supports multiple languages, and users can contribute to translations through the WordPress community, enhancing accessibility for non-English speakers.

What problems does Ninja Forms solve?

Ninja Forms solves the need for a simple and effective way to create forms on WordPress websites without requiring extensive coding knowledge, allowing users to gather information easily.

Is Ninja Forms worth the investment?

If users require robust form functionality on their WordPress site, Ninja Forms can be a worthwhile investment, particularly for those who will benefit from the additional features offered through premium add-ons.