ON24

Frequently Asked Questions about ON24

Who are ON24?

ON24 is a technology company that provides a digital experience platform designed for webinars, virtual events, and content marketing. The company focuses on helping businesses engage with their audiences through innovative digital experiences.

What are ON24s products?

ON24 offers several products, including ON24 Webcast Elite, ON24 Virtual Environment, and ON24 Engagement Hub. These products are designed to facilitate webinars, virtual events, and ongoing audience engagement through various digital formats.

What services do ON24 offer?

ON24 provides services related to webinar hosting, virtual event management, audience engagement analytics, and content creation. Additionally, they offer strategic consulting to help businesses optimise their digital marketing efforts.

What type of companies do ON24s products suit?

ON24s products are suitable for a wide range of organisations, including B2B companies, educational institutions, and non-profits. They particularly benefit businesses looking to enhance their marketing strategies and improve audience engagement.

How much does ON24s product cost?

Pricing for ON24s products varies based on the specific solutions and features chosen. Interested customers are encouraged to contact ON24 directly for detailed pricing information tailored to their needs.

Does ON24 offer a free trial?

ON24 typically does not offer a free trial for its products. However, potential customers can request a demo to experience the platforms capabilities before making a purchase.

What discounts does ON24 offer on their products?

ON24 does not publicly list discounts on its website. It is advisable for potential customers to inquire directly with ON24 for information on potential promotions or discounts.

Are there any hidden fees or additional costs with ON24?

ON24s pricing structure is generally transparent; however, additional costs may apply based on specific features, support services, or usage levels. It is recommended to review the terms or consult with ON24 for clarity on any potential extra charges.

Who uses ON24s products?

ON24s products are used by marketing teams, sales professionals, and event organisers across various industries, including technology, finance, healthcare, and education, to engage their audiences effectively.

What are the main features of ON24s products/services?

Main features of ON24s products include interactive webinars, customisable virtual environments, robust analytics, audience engagement tools, and integration capabilities with CRM and marketing automation platforms.

How does ON24 compare to its competitors?

ON24 is often compared to other webinar and virtual event platforms like Zoom and GoToWebinar. While each platform has its strengths, ON24 is noted for its focus on audience engagement and analytics, making it suitable for businesses that prioritise data-driven marketing strategies.

Is ON24s platform easy to use?

ON24s platform is designed to be user-friendly, with intuitive navigation and an easy setup process. Users can quickly create and manage events without extensive technical expertise.

How easy is it to set up ON24s product or service?

Setting up ON24s products typically involves straightforward steps, including account creation, event configuration, and audience setup. ON24 provides resources and support to assist users throughout the process.

Is ON24 reliable?

ON24 is considered a reliable platform, with a strong track record in delivering high-quality digital experiences. The company invests in infrastructure and support to ensure consistent performance.

Does ON24 offer customer support?

Yes, ON24 offers customer support through various channels, including email, phone, and online resources. They provide assistance to help users navigate any issues or queries related to their products.

How secure is ON24’s platform?

ON24 prioritises security and implements industry-standard measures to protect user data and ensure compliance with relevant regulations. The platform is designed to safeguard sensitive information during events and interactions.

Does ON24 integrate with other tools or platforms?

Yes, ON24 integrates with various third-party tools and platforms, including CRM systems, marketing automation software, and analytics tools, enabling users to streamline their workflows and enhance their marketing efforts.

Can I use ON24 on mobile devices?

Yes, ON24s platform is accessible on mobile devices, allowing users to participate in webinars and events from their smartphones or tablets, ensuring flexibility and convenience for audiences.

What do users say about ON24?

Users generally appreciate ON24 for its comprehensive features, ease of use, and strong analytics capabilities. Feedback often highlights the platforms effectiveness in audience engagement and lead generation.

What are the pros and cons of ON24?

Pros: Robust features, strong analytics, user-friendly interface, and good customer support.
Cons: Pricing may be a consideration for smaller businesses, and there may be a learning curve for some advanced features.

How can I purchase ON24s services?

Interested customers can purchase ON24s services by contacting the company directly through their website to discuss their requirements and receive tailored solutions.

What is the cancellation or refund policy for ON24?

ON24’s cancellation and refund policies are not publicly specified on their website; therefore, it is advisable for customers to review the terms during the purchasing process or consult with ON24 directly for clarification.

Who uses ON24?

ON24 is used by a diverse range of organisations, including marketing teams, sales professionals, and educators looking to engage with their audiences and enhance their communication strategies.

What are the common use cases for ON24?

Common use cases for ON24 include hosting webinars for lead generation, conducting virtual events for product launches, and creating educational content for training purposes.

Why choose ON24 over other options?

Choosing ON24 may be beneficial for organisations that require a comprehensive platform focused on audience engagement and data analytics, particularly for large-scale webinars and virtual events.

How easy is it to set up ON24?

ON24 is designed for straightforward setup, with guided processes that enable users to quickly configure webinars and virtual events without needing extensive technical knowledge.

Does ON24 offer training or tutorials?

Yes, ON24 provides training resources and tutorials, including webinars and documentation, to help users maximise the platforms potential and understand its features.

What languages does ON24 support?

ON24 primarily supports English; however, the platform may offer localisation options for specific features and content, depending on user needs and regional requirements.

What problems does ON24 solve?

ON24 addresses challenges related to audience engagement, lead generation, and content distribution by providing tools for effective communication and interactive experiences in a digital format.

Is ON24 worth the investment?

Whether ON24 is worth the investment depends on the specific needs of an organisation. Businesses focused on enhancing their digital marketing strategies and audience engagement may find significant value in ON24s offerings.