Frequently Asked Questions about OneSpan

Who are OneSpan?

OneSpan is a global provider of digital identity and anti-fraud solutions, helping organisations to securely conduct business and provide seamless customer experiences. The company focuses on enhancing security through advanced authentication, e-signature solutions, and transaction risk analysis.

What are OneSpans products?

OneSpan offers a range of products including the OneSpan Sign for electronic signatures, the Identity Verification solutions for customer authentication, and the Transaction Risk Analysis platform to mitigate fraud risks. Their offerings are designed to secure digital transactions and improve customer trust.

What services do OneSpan offer?

OneSpan provides various services including digital identity verification, e-signature solutions, fraud detection and prevention services, and consulting services to help businesses implement and optimise their security measures.

What type of companies do OneSpans products suit?

OneSpans products are suitable for a variety of industries including banking, insurance, healthcare, and government sectors. Their solutions cater to any organisation that requires secure digital transactions and compliance with regulatory standards.

How much does OneSpans product cost?

The pricing for OneSpans products varies based on the specific solutions and scale of implementation required. It is advisable to contact OneSpan directly for a personalised quote based on your organisational needs.

Does OneSpan offer a free trial?

Yes, OneSpan typically offers free trials for some of their products, such as OneSpan Sign, allowing potential users to evaluate the features and functionalities before committing to a purchase.

What discounts does OneSpan offer on their products?

OneSpan may provide discounts based on volume purchases or long-term contracts. It is best to inquire directly with OneSpans sales team to learn about any current promotions or discount structures available.

Are there any hidden fees or additional costs with OneSpan?

OneSpan aims to maintain transparency in its pricing. However, additional costs may arise depending on implementation, customisation, or integration services. Reviewing the pricing details with a sales representative is recommended to clarify any potential extra charges.

Who uses OneSpans products?

OneSpans products are used by businesses across various sectors, particularly in banking and finance, where secure digital transactions and identity verification are critical. Their solutions are also adopted by organisations seeking to enhance their security posture against fraud.

What are the main features of OneSpans products/services?

Key features of OneSpans solutions include advanced authentication methods (such as biometrics and multi-factor authentication), seamless e-signature capabilities, fraud detection algorithms, and comprehensive compliance reporting tools.

How does OneSpan compare to its competitors?

OneSpan distinguishes itself from competitors through its strong focus on security and compliance, offering a comprehensive suite of identity verification and e-signature solutions tailored for regulated industries. Their expertise in transaction risk analysis also sets them apart in the market.

Is OneSpans platform easy to use?

OneSpans platform is designed with user-friendliness in mind, featuring intuitive interfaces and straightforward workflows to minimise the learning curve for users. Comprehensive documentation and support further enhance usability.

How easy is it to set up OneSpans product or service?

Setting up OneSpans products typically involves a guided implementation process. The complexity may vary based on the specific solutions and integration requirements, but OneSpan provides support to facilitate a smooth setup.

Is OneSpan reliable?

OneSpan has established a reputation for reliability, evidenced by their long-standing presence in the market and their commitment to high security standards. Many organisations trust OneSpan to safeguard their digital transactions.

Does OneSpan offer customer support?

Yes, OneSpan provides comprehensive customer support through various channels, including online resources, documentation, and direct customer service representatives to assist with any issues or inquiries.

How secure is OneSpan’s platform?

OneSpan employs advanced security technologies, including encryption and multi-factor authentication, to ensure a high level of security for its platform. The company also adheres to industry standards and regulations to protect user data.

Does OneSpan integrate with other tools or platforms?

Yes, OneSpans products offer integration capabilities with various third-party applications and systems, enabling organisations to incorporate OneSpans solutions seamlessly into their existing workflows.

Can I use OneSpan on mobile devices?

OneSpans solutions are mobile-compatible, allowing users to conduct transactions and sign documents securely via mobile devices. Their mobile applications are designed to provide a consistent experience across different platforms.

What do users say about OneSpan?

User feedback on OneSpan is generally positive, highlighting the platforms security features and ease of use. Customers appreciate the flexibility of the solutions and the level of customer support provided by the company.

What are the pros and cons of OneSpan?

Pros of OneSpan include robust security features, a comprehensive suite of products, and strong customer support. Cons may include the complexity of certain integrations and potential costs associated with advanced features.

How can I purchase OneSpan’s services?

OneSpans services can be purchased directly through their website or by contacting their sales team for a consultation and tailored pricing based on specific needs.

What is the cancellation or refund policy for OneSpan?

OneSpans cancellation and refund policies may vary based on the specific services purchased. It is advisable to review the terms of service or consult with OneSpans customer support for detailed information.

What are the common use cases for OneSpan?

Common use cases for OneSpan include electronic signatures for contracts, secure customer onboarding and verification, fraud detection in financial transactions, and compliance with regulatory requirements in various industries.

Why choose OneSpan over other options?

Choosing OneSpan may be advantageous for organisations prioritising security and compliance in their digital transactions. Their extensive experience in regulated industries provides a level of assurance that may not be available with other providers.

How easy is it to set up OneSpan?

The setup process for OneSpan is generally straightforward, with guidance provided for implementation. Users can expect support from OneSpans team to assist with any challenges during setup.

Does OneSpan offer training or tutorials?

Yes, OneSpan offers training resources and tutorials to help users understand how to effectively use their products. These resources are accessible through their website or customer support channels.

What languages does OneSpan support?

OneSpan supports multiple languages to accommodate its global customer base, ensuring that users can access the platform in their preferred language.

What problems does OneSpan solve?

OneSpan addresses key challenges related to digital transaction security, fraud prevention, and regulatory compliance, providing solutions that enhance trust in digital interactions.

Is OneSpan worth the investment?

Many organisations find OneSpan worth the investment due to the high level of security, compliance capabilities, and overall reliability of their solutions in safeguarding digital transactions.