Open Social

Frequently Asked Questions about Open Social

Who are Open Social?

Open Social is a digital platform that provides tools for creating and managing online communities. Founded with the mission to foster engagement and collaboration, Open Social offers solutions that cater to various sector needs, including non-profits, educational institutions, and businesses.

What are Open Socials products?

Open Socials primary product is an open-source community engagement platform that enables users to build and manage their own social networks. It includes features such as user profiles, activity streams, event management, and content sharing capabilities.

What services do Open Social offer?

Open Social offers a range of services including platform setup, customisation, support, and training. They also provide consultancy services to help organisations maximise their community engagement strategies.

What type of companies do Open Socials products suit?

Open Socials products are suitable for a variety of organisations including non-profits, educational institutions, associations, and businesses looking to enhance community engagement and collaboration among users.

How much does Open Socials product cost?

The cost of Open Socials products varies based on the specific needs of the organisation and the level of customisation required. Pricing is typically provided upon request through their website.

Does Open Social offer a free trial?

Yes, Open Social offers a free trial for users to explore the platform and its features before committing to a subscription.

What discounts does Open Social offer on their products?

Open Social may provide discounts for non-profit organisations or educational institutions. Specific discount details can be obtained by contacting their sales team directly.

Are there any hidden fees or additional costs with Open Social?

Open Social aims for transparency in pricing, and any additional costs, such as custom development or premium features, are clearly communicated during the sales process.

Who uses Open Socials products?

Open Socials products are used by a diverse range of organisations, including community groups, educational institutions, and businesses that seek to foster collaboration and engagement within their user base.

What are the main features of Open Socials products/services?

Main features include user profiles, activity feeds, event management, content sharing, discussion forums, and integration with third-party applications. The platform is also designed to be highly customisable to meet specific organisational needs.

How does Open Social compare to its competitors?

Open Social stands out from competitors by offering a highly customisable open-source platform that is user-friendly and designed specifically for community engagement. Many competitors may provide similar features but lack the flexibility and cost-effectiveness of Open Social.

Is Open Socials platform easy to use?

Yes, Open Socials platform is designed with user experience in mind, making it easy for users to navigate and utilise its features effectively without extensive training.

How easy is it to set up Open Socials product or service?

Setting up Open Social is relatively straightforward, with comprehensive documentation and support available to assist users through the installation and configuration process.

Is Open Social reliable?

Open Social is known for its reliability, backed by a community of developers and users who contribute to ongoing improvements and maintenance of the platform.

Does Open Social offer customer support?

Yes, Open Social provides customer support through various channels, including email and live chat, ensuring users can receive assistance when needed.

How secure is Open Social’s platform?

Open Social implements industry-standard security measures to protect user data and ensure a safe environment for community interactions. Regular updates and maintenance further enhance platform security.

Does Open Social integrate with other tools or platforms?

Yes, Open Social can integrate with various third-party tools and platforms, allowing users to enhance functionality and streamline workflows across different systems.

Can I use Open Social on mobile devices?

Open Social is designed to be responsive and can be accessed on mobile devices, ensuring users can engage with the community on the go.

What do users say about Open Social?

Users generally praise Open Social for its flexibility, ease of use, and strong community support. However, some users have noted that customisation may require technical expertise.

What are the pros and cons of Open Social?

Pros include its open-source nature, extensive customisation options, and strong community focus. Cons may include a steeper learning curve for advanced customisations and potential dependency on technical support for implementation.

How can I purchase Open Social’s services?

Interested users can purchase Open Social’s services directly through their website, where they can also request a demo or consultation for tailored solutions.

What is the cancellation or refund policy for Open Social?

Open Socials cancellation and refund policies are outlined during the purchase process, and users are encouraged to review these terms or contact customer support for clarification.

What are the common use cases for Open Social?

Common use cases include building online communities for educational purposes, managing member engagement for non-profits, and facilitating collaboration within businesses or professional networks.

Why choose Open Social over other options?

Open Social is preferred for its open-source flexibility, customisation capabilities, and strong focus on community engagement, making it a suitable choice for organisations that require tailored solutions.

How easy is it to set up Open Social?

Open Social offers a user-friendly setup process, supported by extensive documentation and a dedicated support team to guide users through installation and configuration.

Does Open Social offer training or tutorials?

Yes, Open Social provides training resources and tutorials to help users understand the platform and leverage its features effectively.

What languages does Open Social support?

Open Social supports multiple languages, making it accessible to a global audience. Specific language options can be confirmed by contacting their support team.

What problems does Open Social solve?

Open Social helps organisations build and nurture online communities, enhance user engagement, and facilitate communication and collaboration among members.

Is Open Social worth the investment?

Whether Open Social is worth the investment depends on the specific needs of the organisation. Its customisation, community focus, and robust features make it a valuable option for those looking to enhance community engagement.