OpenKM

Frequently Asked Questions (FAQ) about OpenKM

Who are OpenKM?

OpenKM is a document management system that provides organisations with tools to manage, share, and store documents electronically. It aims to streamline workflows, improve collaboration, and enhance the efficiency of document handling processes.

What are OpenKMs products?

OpenKM offers a range of products including a core document management system, an enterprise content management solution, and various plugins for integration with other software tools. Their products facilitate document storage, retrieval, version control, and collaboration.

What services do OpenKM offer?

OpenKM provides several services such as installation support, system configuration, training, and ongoing technical support. They also offer consulting services to help organisations optimise their document management practices.

What type of companies do OpenKMs products suit?

OpenKMs products are suitable for a variety of organisations, including small to medium-sized businesses (SMBs), large enterprises, educational institutions, and government agencies that require efficient document management and collaboration tools.

How much does OpenKMs product cost?

OpenKMs pricing varies based on the specific products and services selected, as well as the size of the organisation. For detailed pricing information, it is recommended to contact OpenKM directly or consult their website.

Does OpenKM offer a free trial?

Yes, OpenKM offers a free trial of their document management system. This allows potential users to explore the features and functionalities before committing to a purchase.

What discounts does OpenKM offer on their products?

OpenKM may offer discounts periodically, especially for educational institutions or bulk purchases. It is advisable to check their website or contact their sales team for current discount offerings.

Are there any hidden fees or additional costs with OpenKM?

OpenKM typically provides transparent pricing; however, additional costs may arise from optional services such as advanced support, customisation, or additional storage. Users should clarify these details during the purchasing process.

Who uses OpenKMs products?

OpenKMs products are used by a diverse range of users including document managers, IT administrators, and employees across various departments such as finance, human resources, and compliance, seeking efficient document handling solutions.

What are the main features of OpenKMs products/services?

Key features of OpenKM include document storage and retrieval, version control, workflow management, user access control, advanced search capabilities, and integration with other business applications. The platform also supports mobile access for users on the go.

How does OpenKM compare to its competitors?

OpenKM is competitive in the document management space due to its robust features, customisation options, and scalability. It is often compared to other solutions like SharePoint, Alfresco, and M-Files, with strengths in flexibility and ease of use.

Is OpenKMs platform easy to use?

OpenKM is designed with user-friendliness in mind, featuring an intuitive interface that simplifies navigation and document management tasks. Users typically find it straightforward to learn and use effectively.

How easy is it to set up OpenKMs product or service?

Setting up OpenKM can vary in complexity depending on the specific requirements of the organisation. Basic installations can be completed relatively quickly, while more customised setups may require technical expertise and additional time.

Is OpenKM reliable?

OpenKM is considered a reliable document management solution, with a strong track record of performance and customer satisfaction. Regular updates and support contribute to its reliability.

Does OpenKM offer customer support?

Yes, OpenKM provides customer support through various channels including email, phone, and an online support portal. They also offer documentation and user guides to assist users.

How secure is OpenKMÕs platform?

OpenKM employs robust security measures, including user authentication, access controls, and data encryption, to ensure the safety and confidentiality of documents stored within the system.

Does OpenKM integrate with other tools or platforms?

OpenKM supports integration with various tools and platforms, including popular office suites, CRM systems, and other enterprise solutions, enhancing its functionality and utility for users.

Can I use OpenKM on mobile devices?

Yes, OpenKM is accessible on mobile devices, allowing users to manage documents and access features while on the move. The platform is optimised for mobile use, ensuring a seamless experience.

What do users say about OpenKM?

User feedback on OpenKM generally highlights its ease of use, flexibility, and comprehensive features. Some users have noted challenges with initial setup and customisation, but overall satisfaction is high.

What are the pros and cons of OpenKM?

Pros of OpenKM include its user-friendly interface, extensive features, and strong support. Cons may include the complexity of initial setup for some users and the need for customisation to fully meet specific organisational needs.

How can I purchase OpenKMÕs services?

OpenKMs services can be purchased directly through their website or by contacting their sales team for a consultation and pricing details tailored to your organisations needs.

What is the cancellation or refund policy for OpenKM?

OpenKMs cancellation and refund policies may vary based on the specific terms of service agreed upon during purchase. It is advisable to review these terms or contact customer support for detailed information.

Who uses OpenKM?

OpenKM is utilised by a wide array of users, including document management professionals, IT staff, and end-users across different sectors, including corporate, educational, and government organisations.

What are the common use cases for OpenKM?

Common use cases for OpenKM include document storage and retrieval, workflow automation, compliance management, and collaboration on documents within teams or across departments.

Why choose OpenKM over other options?

Choosing OpenKM may be beneficial due to its strong feature set, flexibility, and the ability to tailor solutions to specific organisational needs, making it a compelling alternative to other document management systems.

How easy is it to set up OpenKM?

The ease of setting up OpenKM can depend on the complexity of the organisations requirements. Basic installations are generally quick; however, advanced configurations may require more time and expertise.

Does OpenKM offer training or tutorials?

Yes, OpenKM provides training resources, including tutorials and documentation, to assist users in fully understanding and utilising the platformÕs features effectively.

What languages does OpenKM support?

OpenKM supports multiple languages, making it accessible to a global audience. Users can select their preferred language within the platform settings.

What problems does OpenKM solve?

OpenKM addresses challenges related to document management, such as disorganised file storage, inefficient workflows, and the need for secure access to sensitive documents, ultimately enhancing productivity and collaboration.

Is OpenKM worth the investment?

The value of investing in OpenKM depends on an organisations specific needs for document management. Many users find that the benefits, such as improved efficiency and streamlined processes, justify the investment.