OpenLM

Frequently Asked Questions about OpenLM

Who are OpenLM?

OpenLM is a software solutions provider that focuses on optimising the management of software licences across various industries. They aim to help organisations understand and manage their software usage effectively, thereby reducing costs and improving compliance.

What are OpenLMs products?

OpenLM offers several products, including OpenLM for Engineering Licences, OpenLM for User Licences, and OpenLM for Cloud Licences. These products are designed to provide visibility and control over software licence usage, enabling organisations to manage their resources efficiently.

What services do OpenLM offer?

OpenLM provides a range of services, including licence management, software usage reporting, compliance monitoring, and consulting services to help businesses optimise their software investments.

What type of companies do OpenLMs products suit?

OpenLMs products are suitable for companies in various sectors, especially those that rely heavily on engineering and design software, such as manufacturing, architecture, and telecommunications, as well as any organisation that requires effective licence management.

How much does OpenLMs product cost?

The cost of OpenLMs products varies based on the specific product, the number of users, and the size of the organisation. For detailed pricing information, it is advisable to contact OpenLM directly for a custom quote based on individual requirements.

Does OpenLM offer a free trial?

Yes, OpenLM offers a free trial for its products, allowing potential customers to explore the features and functionalities before making a commitment.

What discounts does OpenLM offer on their products?

OpenLM may offer discounts, particularly for educational institutions, non-profit organisations, and bulk purchases. It is recommended to inquire directly with OpenLM for any current promotions or discounts available.

Are there any hidden fees or additional costs with OpenLM?

OpenLM strives for transparency in its pricing. However, additional costs may arise for optional features, customisations, or extended support services. It is best to review the terms and conditions or consult with a representative for clarification.

Who uses OpenLMs products?

OpenLMs products are used by IT managers, software asset managers, compliance officers, and decision-makers in organisations that need to manage and optimise software licences effectively.

What are the main features of OpenLMs products/services?

Main features of OpenLMs products include real-time licence usage monitoring, reporting and analytics, compliance tracking, user management, and integration capabilities with various software tools.

How does OpenLM compare to its competitors?

OpenLM is known for its user-friendly interface and comprehensive features tailored for engineering software management. While it competes with other licence management solutions, its specific focus on engineering and design applications sets it apart.

Is OpenLMs platform easy to use?

Yes, OpenLMs platform is designed with user experience in mind, making it easy for organisations to navigate and utilise its features effectively without extensive training.

How easy is it to set up OpenLMs product or service?

Setting up OpenLMs products is generally straightforward, with guided installation processes and support available to assist users in configuring the system according to their needs.

Is OpenLM reliable?

OpenLM has established itself as a reliable provider in the software licence management space, with numerous organisations trusting its solutions to manage their software assets efficiently.

Does OpenLM offer customer support?

Yes, OpenLM provides customer support through various channels, including email, phone, and an online support portal, to assist users with any issues or queries they may have.

How secure is OpenLM’s platform?

OpenLM prioritises security and implements various measures to protect user data, including encryption and regular security audits, ensuring compliance with industry standards.

Does OpenLM integrate with other tools or platforms?

Yes, OpenLM is designed to integrate with various other software tools and platforms commonly used in industries that rely on licence management, enhancing its functionality and user experience.

Can I use OpenLM on mobile devices?

OpenLMs platform is primarily web-based, which allows access from mobile devices through a web browser, providing flexibility for users who need to manage licences on the go.

What do users say about OpenLM?

Users generally appreciate OpenLM for its ease of use, comprehensive reporting features, and customer support. Many reviews highlight the value it adds in terms of cost savings and compliance.

What are the pros and cons of OpenLM?

Pros include user-friendly features, strong customer support, and effective licence management capabilities. Cons may involve the initial setup time and potential costs for advanced features depending on organisational needs.

How can I purchase OpenLM’s services?

OpenLM’s services can be purchased directly through their website or by contacting their sales team for a customised quote based on the organisation’s specific requirements.

What is the cancellation or refund policy for OpenLM?

OpenLM has a cancellation policy that allows users to terminate their subscription under specific conditions. For detailed information regarding refunds or cancellations, it is recommended to review their terms of service or contact customer support.

Who uses OpenLM?

OpenLM is utilised by businesses across various industries, especially those that rely on specialised software tools for engineering, design, and other technical applications.

What are the common use cases for OpenLM?

Common use cases include monitoring software usage, ensuring compliance with licensing agreements, optimising software costs, and generating reports for management to aid in decision-making.

Why choose OpenLM over other options?

Choosing OpenLM may be advantageous for organisations specifically looking for a solution tailored to engineering software management, offering comprehensive features and strong customer support.

How easy is it to set up OpenLM?

Setting up OpenLM is designed to be user-friendly, with installation guides and support available to make the process as smooth as possible for new users.

Does OpenLM offer training or tutorials?

Yes, OpenLM provides training resources and tutorials to help users maximise their understanding and effective use of the platform, ensuring they can leverage all available features.

What languages does OpenLM support?

OpenLM primarily supports English, but may have resources available in other languages. It is advisable to check with customer support for specific language options.

What problems does OpenLM solve?

OpenLM addresses issues related to software licence management, including tracking usage, maintaining compliance, optimising software costs, and reducing the risk of audits and penalties.

Is OpenLM worth the investment?

Many organisations find OpenLM to be a worthwhile investment due to the potential cost savings, improved compliance, and enhanced management of software assets that it provides.