OpenText CCE

Frequently Asked Questions about OpenText StreamServe

Who are OpenText?

OpenText is a leading provider of Enterprise Information Management (EIM) solutions, helping organisations manage, secure, and leverage their information. Established in 1991, the company offers a comprehensive suite of products designed to improve productivity, compliance, and customer engagement across various industries.

What are OpenTexts products?

OpenText provides a range of products focused on enterprise information management, including document management, business process management, customer experience management, and analytics solutions. OpenText StreamServe is specifically designed for customer communications management, enabling organisations to create, manage, and deliver personalised communications.

What services do OpenText offer?

OpenText offers a variety of services including consultancy, implementation, training, and support. They also provide cloud services, managed services, and integration solutions to help businesses optimise their use of OpenText products.

What type of companies do OpenTexts products suit?

OpenTexts products are suited for medium to large enterprises across various sectors, including finance, healthcare, manufacturing, and retail. Any organisation looking to enhance customer engagement through effective communication can benefit from their solutions.

How much does OpenTexts product cost?

The cost of OpenText StreamServe varies depending on the specific features, deployment options, and scale required by the organisation. Pricing is typically available upon request and may include licensing fees, maintenance, and support costs.

Does OpenText offer a free trial?

OpenText does not typically offer a free trial for StreamServe. However, potential customers can request a demonstration or consultation to understand the products capabilities before making a decision.

What discounts does OpenText offer on their products?

OpenText may offer discounts or promotional pricing based on factors such as volume licensing, long-term contracts, or special partnerships. It is advisable to contact OpenText directly for specific discount options and terms.

Are there any hidden fees or additional costs with OpenText?

While OpenText aims for transparency in pricing, additional costs may arise for optional features, training, or support services. It is important to review the contract details and discuss any potential extra costs with an OpenText representative.

Who uses OpenTexts products?

OpenTexts products are used by a diverse range of organisations, including large corporations, government agencies, and non-profits. Users typically include IT professionals, marketing teams, and customer service departments focused on improving customer communication and experience.

What are the main features of OpenTexts products/services?

Key features of OpenText StreamServe include template-driven document generation, multi-channel delivery (print, email, web), real-time processing, and analytics capabilities for tracking customer interactions. The platform also supports personalisation and compliance with regulatory requirements.

How does OpenText compare to its competitors?

OpenText is considered a strong competitor in the customer communications management space due to its comprehensive feature set, scalability, and integration capabilities. Compared to competitors, OpenText may offer more robust enterprise-level solutions tailored for large organisations.

Is OpenTexts platform easy to use?

OpenText StreamServe is designed with user-friendliness in mind, featuring intuitive interfaces and workflows. However, the complexity of features may require some training for users to fully leverage the platforms capabilities.

How easy is it to set up OpenTexts product or service?

The setup of OpenText StreamServe can vary in complexity based on the organisations requirements and existing infrastructure. OpenText provides support during the implementation phase to ensure a smooth setup process.

Is OpenText reliable?

OpenText is recognised for its reliability and performance, supported by a strong customer base and industry reputation. Many organisations trust OpenText for their critical communications and information management needs.

Does OpenText offer customer support?

OpenText provides comprehensive customer support, including technical assistance, troubleshooting, and access to resources such as documentation and training materials. Support options may vary based on the service agreement.

How secure is OpenText’s platform?

OpenText prioritises security, implementing robust measures to protect data and ensure compliance with industry standards. This includes encryption, access controls, and regular security audits.

Does OpenText integrate with other tools or platforms?

Yes, OpenText StreamServe integrates with various enterprise systems, including CRM, ERP, and content management platforms. This interoperability allows organisations to streamline processes and enhance communication workflows.

Can I use OpenText on mobile devices?

OpenTexts solutions are designed to be accessible on various devices, including mobile. However, the specific functionalities available on mobile may vary based on the implementation and user permissions.

What do users say about OpenText?

User feedback on OpenText StreamServe highlights its powerful features for document management and customer communications. Users appreciate its customisation capabilities but note that the learning curve can be steep for new users.

What are the pros and cons of OpenText?

Pros of OpenText include a comprehensive feature set, strong security measures, and excellent customer support. Cons may include a complex setup process and the need for training to maximise the platforms capabilities.

How can I purchase OpenTexts services?

Services from OpenText can be purchased directly through their website or by contacting their sales team. They will provide a customised quote based on the organisations needs.

What is the cancellation or refund policy for OpenText?

OpenTexts cancellation and refund policies vary by product and service agreement. It is recommended to review the terms outlined in the contract or to contact OpenText for specific policy details.

What are the common use cases for OpenText?

Common use cases for OpenText StreamServe include generating personalised customer communications, managing document workflows, and ensuring compliance with regulatory requirements in industries such as finance and healthcare.

Why choose OpenText over other options?

Choosing OpenText StreamServe may be beneficial for organisations seeking a comprehensive and scalable solution for customer communications, particularly those with complex needs or existing OpenText systems.

How easy is it to set up OpenText?

The ease of setup for OpenText depends on the complexity of the organisations requirements. OpenText provides implementation support, but organisations should anticipate a detailed planning process.

Does OpenText offer training or tutorials?

Yes, OpenText offers training resources, including tutorials, documentation, and live training sessions to help users effectively utilise their products.

What languages does OpenText support?

OpenText supports multiple languages within its products, catering to a global audience. The specific languages available may vary based on the product and region.

What problems does OpenText solve?

OpenText StreamServe addresses challenges related to customer communication management, such as creating personalised content, ensuring compliance, and streamlining document workflows to enhance customer experience.

Is OpenText worth the investment?

The value of investing in OpenText StreamServe is often seen in the enhanced efficiency of customer communications and the ability to manage complex document processes effectively, making it a worthwhile investment for many organisations.