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Frequently Asked Questions about Micro Focus Retain Unified Archiving

Who are Micro Focus?

Micro Focus is a multinational software and information technology company that provides a range of enterprise software solutions. Established in 1976, the company focuses on addressing the needs of businesses for digital transformation and IT operations, with a portfolio that spans DevOps, hybrid IT management, security, and more.

What are Micro Focuss products?

Micro Focus offers a variety of products including application development, IT operations management, security, and analytics solutions. Their products cater to various business needs, such as enterprise application modernisation, data protection, and unified archiving.

What services do Micro Focus offer?

Micro Focus provides consulting, support, and training services alongside their software solutions. They assist businesses in implementing their products, optimising performance, and ensuring security compliance.

What type of companies do Micro Focuss products suit?

Micro Focuss products are designed for medium to large enterprises across various sectors, including finance, healthcare, government, and telecommunications, which require robust IT solutions for data management, security, and compliance.

How much does Micro Focuss product cost?

Pricing for Micro Focus products, including Retain Unified Archiving, varies based on deployment options, number of users, and specific functionalities required. For exact pricing, it is recommended to contact Micro Focus directly or consult with a sales representative.

Does Micro Focus offer a free trial?

Micro Focus occasionally offers free trials for certain products, including Retain Unified Archiving. Availability may vary, and interested users should check the official website or contact Micro Focus for current offerings.

What discounts does Micro Focus offer on their products?

Micro Focus may provide discounts for educational institutions, non-profit organisations, or volume purchases. Specific discount policies can vary and should be confirmed with a sales representative.

Are there any hidden fees or additional costs with Micro Focus?

Micro Focus aims for transparency in pricing. However, additional costs may arise from optional add-ons, support services, or training. It is advisable to review the pricing details thoroughly or consult a sales representative for a comprehensive understanding.

Who uses Micro Focuss products?

Micro Focuss products are utilised by IT departments, compliance officers, and data managers in large organisations that require effective data archiving, management, and security solutions.

What are the main features of Micro Focuss products/services?

Key features of Retain Unified Archiving include comprehensive data capture, eDiscovery capabilities, compliance support, and secure storage. It also provides integration with various communication platforms and offers advanced search functionalities.

How does Micro Focus compare to its competitors?

Micro Focus differentiates itself through its extensive experience in enterprise solutions and a broad product portfolio. Compared to competitors, it may offer more integrated solutions for data archiving and management, particularly for complex environments.

Is Micro Focuss platform easy to use?

Micro Focus aims for user-friendly interfaces in its products. Users typically find Retain Unified Archiving intuitive, although some technical knowledge may be beneficial for advanced functionalities.

How easy is it to set up Micro Focuss product or service?

Setting up Retain Unified Archiving requires some technical expertise, particularly in integrating with existing systems. Micro Focus provides documentation and support to assist users during the setup process.

Is Micro Focus reliable?

Micro Focus is regarded as a reliable provider in the enterprise software industry, with a long history and a wide customer base that endorses its products for robustness and dependability.

Does Micro Focus offer customer support?

Yes, Micro Focus provides customer support through various channels, including online resources, community forums, and direct assistance from support representatives, ensuring users receive help when needed.

How secure is Micro Focus’s platform?

Micro Focus prioritises security in its products, including Retain Unified Archiving, implementing measures such as encryption, access controls, and compliance with industry standards to protect user data.

Does Micro Focus integrate with other tools or platforms?

Yes, Retain Unified Archiving integrates with various platforms, including email systems and collaboration tools, enabling a comprehensive approach to data management and archiving across different applications.

Can I use Micro Focus on mobile devices?

Micro Focus products are primarily designed for desktop and server environments. Mobile access may be limited and should be verified based on specific product capabilities.

What do users say about Micro Focus?

User feedback on Micro Focus products tends to highlight the effectiveness of their solutions in managing and securing data, though some users note that the complexity of setup and configuration can be challenging.

What are the pros and cons of Micro Focus?

• Pros: Comprehensive solutions, strong focus on security, and extensive support options.
• Cons: Potential complexity in setup and a need for technical expertise for optimal use.

How can I purchase Micro Focus’s services?

Purchasing Micro Focus services can be done through their official website or by contacting a sales representative to discuss specific needs and obtain a quote.

What is the cancellation or refund policy for Micro Focus?

Micro Focuss cancellation and refund policies vary by product and service agreement. It is recommended to review the terms outlined during the purchase process or consult with a representative for detailed information.

Who uses Micro Focus?

Micro Focuss products are used by a range of professionals, including IT administrators, compliance officers, and data analysts, primarily in larger organisations that require robust data management solutions.

What are the common use cases for Micro Focus?

Common use cases for Micro Focus include data archiving, eDiscovery, compliance with regulatory requirements, and secure data management across various communication platforms.

Why choose Micro Focus over other options?

Choosing Micro Focus may be advantageous for organisations seeking a comprehensive, integrated solution with a strong focus on security and compliance, particularly in complex IT environments.

How easy is it to set up Micro Focus?

While setup is generally straightforward, the complexity of the integration with existing systems can require careful planning and technical assistance to ensure a smooth implementation.

Does Micro Focus offer training or tutorials?

Micro Focus provides training resources, including tutorials and documentation, to help users understand and effectively utilise their products.

What languages does Micro Focus support?

Micro Focus products typically support multiple languages, although specific language options may vary by product. Users should check the official website for detailed language support information.

What problems does Micro Focus solve?

Micro Focus addresses challenges related to data management, compliance, and security, helping organisations to efficiently archive, retrieve, and protect their critical data.

Is Micro Focus worth the investment?

Investing in Micro Focus products may be worthwhile for organisations needing comprehensive solutions for data management and compliance, particularly if they operate in regulated industries where data security is paramount.