OpenVPN

Frequently Asked Questions about OpenVPN

Who are OpenVPN?

OpenVPN is a leading provider of open-source VPN (Virtual Private Network) solutions, focused on offering secure and private internet access. Founded in 2001, the company has established itself as a prominent player in the VPN industry, providing robust solutions for both individuals and businesses.

What are OpenVPNs products?

OpenVPN offers a variety of products including OpenVPN Access Server, OpenVPN Cloud, and OpenVPN Connect. These products cater to different needs, from individual use to enterprise-level solutions, ensuring secure communications and data privacy.

What services do OpenVPN offer?

OpenVPN provides a range of services including VPN services for secure remote access, secure site-to-site connections, and support for various platforms. Additionally, they offer consulting and technical support services to assist users in optimising their VPN deployments.

What type of companies do OpenVPNs products suit?

OpenVPNs products are suitable for a variety of companies, including small to medium-sized enterprises (SMEs), large corporations, and individual users. Its flexible solutions meet the needs of organisations across various sectors that require secure remote access to their networks.

How much does OpenVPNs product cost?

The pricing for OpenVPNs products varies based on the specific solution and the number of users. OpenVPN Access Server, for instance, has a licensing model based on concurrent connections, while OpenVPN Cloud offers subscription-based pricing. Detailed pricing information can be found on their official website.

Does OpenVPN offer a free trial?

Yes, OpenVPN offers a free trial for their OpenVPN Access Server product, allowing users to evaluate the service before making a purchase. The trial typically lasts for a limited period and includes access to all features.

What discounts does OpenVPN offer on their products?

OpenVPN occasionally provides discounts and promotions, particularly for educational institutions or non-profit organisations. Users are encouraged to check the official website or subscribe to their newsletter for the latest offers.

Are there any hidden fees or additional costs with OpenVPN?

OpenVPNs pricing is generally transparent, but users should be aware that additional costs may arise from optional add-ons or premium support services. It is recommended to review the pricing details on the website carefully.

Who uses OpenVPNs products?

OpenVPNs products are used by a wide range of individuals and organisations, including IT professionals, remote workers, businesses needing secure communications, and anyone seeking enhanced privacy while browsing the internet.

What are the main features of OpenVPNs products/services?

Main features of OpenVPNs products include strong encryption protocols, flexible configuration options, support for multiple platforms, user authentication, and the ability to create secure connections over untrusted networks.

How does OpenVPN compare to its competitors?

OpenVPN is often regarded as one of the most secure and flexible VPN solutions on the market. Compared to competitors, it offers robust open-source options, a strong community for support, and extensive configurability, making it a preferred choice for many tech-savvy users.

Is OpenVPNs platform easy to use?

OpenVPNs platform requires a moderate level of technical knowledge to set up and configure. However, comprehensive documentation and user guides are available to assist users in navigating the setup process.

How easy is it to set up OpenVPNs product or service?

Setting up OpenVPN can be straightforward for users familiar with network configurations. The company provides detailed guides and step-by-step instructions to facilitate the setup process for both individual and enterprise users.

Is OpenVPN reliable?

OpenVPN is widely considered to be a reliable solution, known for its stability and performance. Users report a high level of satisfaction with its uptime and reliability in maintaining secure connections.

Does OpenVPN offer customer support?

Yes, OpenVPN offers customer support through various channels, including email, ticketing systems, and community forums. Premium support options are also available for enterprise users.

How secure is OpenVPN’s platform?

OpenVPN employs strong encryption standards and security protocols, making it one of the most secure VPN options available. It is regularly audited and updated to address potential vulnerabilities.

Does OpenVPN integrate with other tools or platforms?

Yes, OpenVPN can integrate with a variety of tools and platforms, including cloud services and enterprise systems, allowing for flexible deployment options and enhanced functionality.

Can I use OpenVPN on mobile devices?

OpenVPN can be used on mobile devices. The company provides a dedicated OpenVPN Connect app that is compatible with iOS and Android, allowing users to connect securely while on the go.

What do users say about OpenVPN?

User reviews of OpenVPN generally highlight its strong security features, flexibility, and reliability. Some users note the learning curve associated with initial setup, but many appreciate the level of control it offers.

What are the pros and cons of OpenVPN?

Pros of OpenVPN include its strong security, flexibility, and open-source nature. Cons may include the complexity of setup for less technical users and potential performance issues depending on the server location and load.

How can I purchase OpenVPN’s services?

OpenVPN services can be purchased directly through their website. Users can select the product that best fits their needs and follow the online purchasing process.

What is the cancellation or refund policy for OpenVPN?

OpenVPN offers a 30-day money-back guarantee for its subscription services. Users can cancel their subscription within this period for a full refund, provided they meet the terms outlined in the policy.

Who uses OpenVPN?

OpenVPN is utilised by a diverse range of users, including IT professionals, businesses requiring secure remote access, and individuals seeking enhanced online privacy and security.

What are the common use cases for OpenVPN?

Common use cases for OpenVPN include secure remote access for employees, protecting sensitive data during online transactions, and enabling secure site-to-site connections between different office locations.

Why choose OpenVPN over other options?

Choosing OpenVPN may be advantageous due to its strong security features, flexibility in deployment, and the support of an active community. Its open-source nature allows for customisation, which can be appealing for advanced users.

How easy is it to set up OpenVPN?

While setting up OpenVPN may require some technical knowledge, the company provides extensive documentation and resources to assist users through the process, making it manageable for those willing to learn.

Does OpenVPN offer training or tutorials?

OpenVPN offers various tutorials and resources on their website, including setup guides and troubleshooting tips, helping users to effectively utilise their products.

What languages does OpenVPN support?

OpenVPNs platform primarily supports English, but it also offers documentation and support in several other languages, depending on user demand and community contributions.

What problems does OpenVPN solve?

OpenVPN addresses issues related to online privacy, data security, and secure remote access to networks, enabling users to browse the internet safely and protect sensitive information from potential threats.

Is OpenVPN worth the investment?

For users and organisations prioritising security and privacy, OpenVPN is often considered a worthwhile investment due to its robust features, reliability, and the ability to customise the service to meet specific needs.