OpenWater

Frequently Asked Questions about OpenWater

Who are OpenWater?

OpenWater is a technology company that provides a cloud-based platform designed to streamline application processing and management for awards, grants, and other submissions. Their solutions cater to various organisations looking to enhance their efficiency in handling submissions and evaluations.

What are OpenWaters products?

OpenWater offers several products including application management software, award management solutions, grant management systems, and event management tools. Their products are tailored to meet the specific needs of organisations that require efficient submission and evaluation processes.

What services do OpenWater offer?

OpenWater provides services such as customised application development, data analytics, technical support, and training for users. They aim to assist organisations in optimising their submission processes through comprehensive support and integration services.

What type of companies do OpenWaters products suit?

OpenWaters products are suitable for non-profits, educational institutions, corporations, and government agencies that need to manage applications, awards, grants, and events efficiently. Their solutions cater to a broad range of sectors, including academia, healthcare, and the arts.

How much does OpenWaters product cost?

The cost of OpenWaters products varies based on the specific solutions and services required, as well as the scale of usage. Pricing details are typically provided upon request, allowing for tailored quotes based on organisational needs.

Does OpenWater offer a free trial?

OpenWater does not explicitly advertise a free trial on their website. However, potential customers are encouraged to contact their sales team for information regarding demos and trial options.

What discounts does OpenWater offer on their products?

OpenWater may offer discounts for non-profits or educational institutions. For specific discount information, prospective customers should reach out directly to OpenWaters sales department for tailored pricing options.

Are there any hidden fees or additional costs with OpenWater?

OpenWater aims for transparency in pricing, and potential customers should review the terms of service and pricing agreements. It is recommended to discuss any potential additional costs during the initial consultation with the sales team.

Who uses OpenWaters products?

OpenWaters products are used by a wide range of organisations, including universities, non-profit organisations, corporations, and governmental bodies, all of which rely on efficient management of applications and evaluations.

What are the main features of OpenWaters products/services?

Main features of OpenWaters platform include customisable application forms, automated workflows, data reporting, integration capabilities with other tools, and user-friendly dashboards for managing submissions and evaluations.

How does OpenWater compare to its competitors?

OpenWater is known for its customisable solutions and ease of use compared to competitors. While some competitors may offer similar functionalities, OpenWater emphasises its tailored approach and strong customer support as differentiating factors.

Is OpenWaters platform easy to use?

Yes, OpenWaters platform is designed to be user-friendly, with a straightforward interface that allows users to navigate the system with ease, even without extensive technical knowledge.

How easy is it to set up OpenWaters product or service?

Setting up OpenWaters product is relatively straightforward, with support provided during the onboarding process to assist organisations in configuring their specific needs and requirements.

Is OpenWater reliable?

OpenWater is considered a reliable platform, with a strong track record of uptime and performance. The company invests in maintaining its infrastructure to ensure consistent service delivery.

Does OpenWater offer customer support?

Yes, OpenWater offers customer support through various channels, including email and phone, as well as a knowledge base and resources for users to troubleshoot common issues independently.

How secure is OpenWater’s platform?

OpenWater prioritises security, implementing various measures including data encryption, secure hosting, and compliance with relevant data protection regulations to safeguard user information.

Does OpenWater integrate with other tools or platforms?

Yes, OpenWater supports integration with a range of third-party applications and platforms, allowing organisations to connect their existing tools for a more seamless workflow.

Can I use OpenWater on mobile devices?

OpenWaters platform is accessible via mobile devices through web browsers, providing flexibility for users to manage submissions and evaluations on the go.

What do users say about OpenWater?

User feedback on OpenWater is generally positive, highlighting its ease of use, customisation options, and effective customer support as key strengths of the platform.

What are the pros and cons of OpenWater?

Pros of OpenWater include its customisable features, user-friendly interface, and strong customer support. Cons may include the need for a tailored pricing approach and the absence of a free trial.

How can I purchase OpenWater’s services?

To purchase OpenWater’s services, interested parties should contact their sales team through the website to discuss their specific needs and receive a custom quote.

What is the cancellation or refund policy for OpenWater?

OpenWaters cancellation and refund policies are outlined in their terms of service. It is advisable for potential customers to review these terms or consult with a sales representative for clarity.

Who uses OpenWater?

OpenWater is utilised by a diverse array of organisations, including educational institutions, non-profits, and corporate entities, all seeking efficient management of application processes.

What are the common use cases for OpenWater?

Common use cases for OpenWater include managing awards submissions, grant applications, event registrations, and other processes requiring streamlined application management.

Why choose OpenWater over other options?

Choosing OpenWater may be advantageous for organisations looking for a highly customisable solution with strong customer support and a user-friendly interface, making it easier to manage submissions efficiently.

How easy is it to set up OpenWater?

Setting up OpenWater is designed to be straightforward, with dedicated support during the onboarding process to assist organisations in tailoring the platform to their needs.

Does OpenWater offer training or tutorials?

Yes, OpenWater provides training and tutorials for users to help them effectively utilise the platform and maximise its features.

What languages does OpenWater support?

OpenWater primarily operates in English. For specific language support, users should contact their support team to inquire about additional language options.

What problems does OpenWater solve?

OpenWater addresses challenges related to inefficient application processing, manual data entry, and complex evaluation workflows, streamlining these processes for organisations.

Is OpenWater worth the investment?

Whether OpenWater is worth the investment depends on an organisations specific needs and requirements. Many users report that the efficiency gains and support offered justify the cost.