PatientNOW

Frequently Asked Questions about PatientNow

Who are PatientNow?

PatientNow is a leading provider of electronic medical record (EMR) and practice management software tailored for aesthetic practices and healthcare providers. They focus on enhancing patient engagement and streamlining administrative tasks for medical professionals.

What are PatientNows products?

PatientNow offers a range of products including an EMR system, practice management solutions, patient portal, marketing automation tools, and telehealth services designed specifically for aesthetic and medical practices.

What services do PatientNow offer?

PatientNow provides services such as software implementation, training, customer support, and ongoing updates to ensure their platform remains compliant and efficient for users.

What type of companies do PatientNows products suit?

PatientNows products are suitable for aesthetic practices, dermatology clinics, plastic surgery centers, and other healthcare providers looking to enhance their patient management and electronic documentation processes.

How much do PatientNows products cost?

Pricing for PatientNows products varies based on the specific needs of the practice and the services selected. It is advisable to contact PatientNow directly for a customised quote tailored to individual requirements.

Does PatientNow offer a free trial?

PatientNow does not typically offer a free trial for its products. However, potential customers can request a demo to explore the features and functionalities of the platform before making a commitment.

What discounts does PatientNow offer on their products?

PatientNow may offer promotional discounts or custom pricing options depending on the size and needs of the practice. It is recommended to inquire directly with PatientNow for any available promotions.

Are there any hidden fees or additional costs with PatientNow?

PatientNow aims to provide transparent pricing. However, additional costs may arise from optional features, training, or support services. It is important to clarify all potential costs during the initial consultation.

Who uses PatientNows products?

PatientNows products are used by healthcare providers in the aesthetic industry, including plastic surgeons, dermatologists, and medical spas, as well as other medical professionals seeking efficient patient management solutions.

What are the main features of PatientNows products/services?

Main features include a comprehensive EMR system, integrated billing and scheduling, patient communication tools, marketing automation capabilities, telehealth options, and reporting and analytics functionalities.

How does PatientNow compare to its competitors?

PatientNow differentiates itself by focusing specifically on the needs of aesthetic practices and offering tailored solutions that integrate both practice management and marketing tools, which may not be as extensively covered by competitors.

Is PatientNows platform easy to use?

PatientNows platform is designed with user-friendliness in mind, featuring an intuitive interface that allows healthcare professionals to efficiently navigate and utilise its various functionalities.

How easy is it to set up PatientNows product or service?

Setting up PatientNows services typically involves an initial consultation, data migration, and configuration, which PatientNow assists with to ensure a smooth transition for practices.

Is PatientNow reliable?

PatientNow is known for its reliability, offering a robust platform that ensures uptime and compliance with healthcare regulations, backed by continuous support and updates.

Does PatientNow offer customer support?

Yes, PatientNow offers customer support through various channels, including phone, email, and online resources, ensuring users can receive assistance as needed.

How secure is PatientNow’s platform?

PatientNow prioritises data security, employing industry-standard encryption and compliance measures to protect sensitive patient information and ensure confidentiality.

Does PatientNow integrate with other tools or platforms?

Yes, PatientNow offers integrations with various third-party applications and platforms, allowing for enhanced functionality and seamless workflows within practices.

Can I use PatientNow on mobile devices?

PatientNows platform is optimised for mobile access, enabling healthcare providers to manage their practices and communicate with patients from smartphones and tablets.

What do users say about PatientNow?

Users generally report positive experiences with PatientNow, praising its comprehensive features, ease of use, and responsive customer support, although some mention the learning curve associated with transitioning to the platform.

What are the pros and cons of PatientNow?

Pros include a tailored focus on aesthetic practices, comprehensive features, and strong customer support. Cons may involve the initial setup complexity and potential costs for additional features.

How can I purchase PatientNow’s services?

Interested parties can purchase PatientNows services by contacting their sales team directly through their website to discuss needs and obtain a quote.

What is the cancellation or refund policy for PatientNow?

PatientNows cancellation and refund policy may vary; it is advisable to review the terms during the sign-up process or contact customer service for specific information.

Who uses PatientNow?

PatientNow is used by aesthetic practitioners, including plastic surgeons, dermatologists, and medical spas, as well as other healthcare providers who require efficient patient management solutions.

What are the common use cases for PatientNow?

Common use cases include managing patient records, scheduling appointments, handling billing and insurance claims, and facilitating patient communication and marketing efforts.

Why choose PatientNow over other options?

PatientNow offers specialised solutions tailored to the aesthetic industry, providing integrated features that enhance practice management and patient engagement, which may be lacking in more general software options.

How easy is it to set up PatientNow?

PatientNow provides comprehensive support during setup to ensure a smooth transition, although the process may vary based on the size and complexity of the practice.

Does PatientNow offer training or tutorials?

Yes, PatientNow offers training resources and tutorials to help users become familiar with the platform and utilise its features effectively.

What languages does PatientNow support?

PatientNow primarily supports English, but it is advisable to contact their customer service for information on additional language support options.

What problems does PatientNow solve?

PatientNow addresses challenges such as inefficient patient management, complicated administrative processes, and the need for effective marketing strategies in the aesthetic healthcare sector.

Is PatientNow worth the investment?

Whether PatientNow is worth the investment depends on the specific needs of a practice. Its tailored features and support can lead to improved efficiency and patient satisfaction, making it a valuable asset for aesthetic providers.