PayKun

Frequently Asked Questions about Paykun

Who are Paykun?

Paykun is a payment gateway provider based in India, offering businesses a platform to accept online payments through various methods, including credit and debit cards, net banking, and UPI. Their goal is to simplify the payment process for businesses of all sizes, enhancing the online transaction experience.

What are Paykuns products?

Paykun offers a range of products, including:

• Payment Gateway: A service that enables merchants to accept and process online payments securely.
• Invoicing: A tool for creating and sending professional invoices to customers.
• Payment Links: A feature that allows businesses to generate payment links for easy transactions.
• Mobile SDK: A software development kit for integrating payment processing into mobile applications.

What services do Paykun offer?

Paykun provides the following services:

• Online Payment Processing
• Transaction Management
• Fraud Detection and Prevention
• Customer Support Services
• Integration with E-commerce Platforms

What type of companies do Paykuns products suit?

Paykuns products are suitable for a variety of companies, including small to medium-sized enterprises (SMEs), e-commerce businesses, service providers, and startups looking to accept online payments efficiently.

How much does Paykuns product cost?

Paykun adopts a transaction-based pricing model, where fees are charged per transaction. The exact cost varies depending on the payment method used and the merchants monthly transaction volume. For precise pricing details, it is advisable to check the official Paykun website or contact their sales team.

Does Paykun offer a free trial?

Paykun does not offer a traditional free trial; however, businesses can sign up for a free account to explore basic features before committing to a paid plan.

What discounts does Paykun offer on their products?

Paykun occasionally provides promotional discounts or special offers. It is recommended to check their website or subscribe to their newsletter for updates on any available discounts.

Are there any hidden fees or additional costs with Paykun?

Paykun is transparent about its pricing. However, merchants should be aware of potential additional costs, such as chargeback fees or service fees for specific payment methods. Detailed information can be found in their pricing policy.

Who uses Paykuns products?

Paykuns products are used by various entities, including e-commerce retailers, service providers, and businesses across different sectors looking to facilitate online payments.

What are the main features of Paykuns products/services?

The main features of Paykun include:

• Multiple Payment Options (Cards, UPI, Net Banking)
• Easy Integration with Websites and Mobile Apps
• Real-time Transaction Tracking
• Security Features including PCI DSS Compliance
• Customisable Payment Pages

How does Paykun compare to its competitors?

Paykun is competitive in terms of pricing, ease of integration, and customer support. While competitors may offer different features, Paykuns focus on SMEs and local businesses makes it a strong choice for Indian merchants.

Is Paykuns platform easy to use?

Yes, Paykuns platform is designed to be user-friendly, allowing merchants to set up their accounts and start accepting payments with minimal technical knowledge.

How easy is it to set up Paykuns product or service?

Setting up Paykun is straightforward. After signing up, users can follow the guided setup process to integrate the payment gateway into their website or application.

Is Paykun reliable?

Paykun is considered a reliable payment gateway, with a strong track record in the industry and a focus on security and customer service.

Does Paykun offer customer support?

Yes, Paykun provides customer support through various channels, including email, phone, and live chat. Their support team is available to assist with any issues or queries.

How secure is Paykun’s platform?

Paykun implements robust security measures, including PCI DSS compliance, to ensure that all transactions are secure and customer data is protected.

Does Paykun integrate with other tools or platforms?

Yes, Paykun offers integration with various e-commerce platforms, CMS, and mobile applications, making it versatile for different business needs.

Can I use Paykun on mobile devices?

Yes, Paykuns services are optimised for mobile devices, allowing users to manage transactions and payments using smartphones and tablets.

What do users say about Paykun?

Users generally report positive experiences with Paykun, highlighting its ease of use, customer support, and reliable transaction processing. However, some users point out the need for more advanced features.

What are the pros and cons of Paykun?

Pros:

• User-friendly interface
• Competitive pricing
• Good customer support
• Multiple payment options

Cons:

• Limited advanced features compared to some competitors
• Fee structure may be complex for some users

How can I purchase Paykun’s services?

Businesses can sign up for Paykuns services directly through their official website. Once registered, users can select a plan that suits their needs and complete the setup process.

What is the cancellation or refund policy for Paykun?

Paykun has a cancellation policy that allows users to close their accounts at any time. Refund policies for transactions are subject to the terms outlined in their agreement. It is advisable to refer to their official documentation for detailed information.

Who uses Paykun?

Paykun is used by a diverse range of businesses, including online retailers, service providers, and startups that require a reliable online payment solution.

What are the common use cases for Paykun?

Common use cases for Paykun include:

• E-commerce transactions
• Subscription services
• Event ticketing
• Invoicing for services rendered

Why choose Paykun over other options?

Paykun is an excellent choice for businesses in India due to its local focus, competitive pricing, and ease of integration. It caters specifically to the needs of Indian merchants and offers a variety of payment options.

How easy is it to set up Paykun?

Setting up Paykun is relatively easy, with a step-by-step process provided on their platform, ensuring that users can get started with minimal effort.

Does Paykun offer training or tutorials?

Yes, Paykun provides various resources, including tutorials and documentation, to help users understand how to use their products effectively.

What languages does Paykun support?

Paykun primarily supports English and Hindi, catering to its primary user base in India. Additional languages may be available in the future.

What problems does Paykun solve?

Paykun addresses the challenges businesses face in accepting online payments, including security concerns, transaction management, and integration with e-commerce platforms.

Is Paykun worth the investment?

For businesses looking to streamline their online payment processes, Paykun can be a worthwhile investment, particularly for those in India. Its user-friendly platform and competitive pricing make it an attractive option.