PBS DMS

Frequently Asked Questions about PBS Systems

Who are PBS Systems?

PBS Systems is a leading provider of dealership management software and services for the automotive industry. Founded in Canada, the company focuses on delivering innovative solutions that enhance operational efficiencies and customer experiences for automotive dealers.

What are PBS Systems products?

PBS Systems offers a range of products designed to streamline dealership operations, including dealership management systems (DMS), inventory management tools, customer relationship management (CRM) software, and accounting solutions tailored for automotive dealerships.

What services do PBS Systems offer?

PBS Systems provides a variety of services, including software installation, customisation, training, ongoing support, and consulting services to help dealerships optimise their operations and improve customer engagement.

What type of companies do PBS Systems products suit?

PBS Systems products are primarily suited for automotive dealerships of all sizes, from small independent dealers to large multi-franchise operations seeking to enhance their management capabilities and improve profitability.

How much do PBS Systems products cost?

The cost of PBS Systems products varies based on the specific software solutions chosen, the size of the dealership, and the level of customisation required. Potential customers are encouraged to contact PBS Systems directly for a tailored quote.

Does PBS Systems offer a free trial?

PBS Systems does not typically offer a free trial for their software products. However, potential customers may inquire about demonstrations or pilot programs to evaluate the softwares suitability for their needs.

What discounts does PBS Systems offer on their products?

PBS Systems may offer discounts or promotional pricing based on specific conditions, such as long-term contracts or bundled services. It is advisable to consult with their sales team for current offers.

Are there any hidden fees or additional costs with PBS Systems?

All pricing details, including any additional costs, should be discussed directly with PBS Systems. They strive to provide transparent pricing, but potential customers should clarify any uncertainties before making a commitment.

Who uses PBS Systems products?

PBS Systems products are used by automotive dealers, including franchise dealerships, independent dealers, and service departments, looking to improve their management processes and customer service.

What are the main features of PBS Systems products/services?

Main features of PBS Systems products include comprehensive inventory management, integrated accounting solutions, CRM capabilities, reporting and analytics tools, and support for service department operations.

How does PBS Systems compare to its competitors?

PBS Systems is known for its robust functionality and industry-specific features. While comparisons with competitors may vary based on specific needs, PBS Systems generally excels in customer support and customisation options.

Is PBS Systems platform easy to use?

PBS Systems has designed its platform with user-friendliness in mind; however, the ease of use may vary depending on the users familiarity with dealership management systems. Training and support are provided to assist users.

How easy is it to set up PBS Systems product or service?

The setup process for PBS Systems products typically involves software installation, data migration, and user training. The complexity of the setup can depend on the size of the dealership and the specific products chosen.

Is PBS Systems reliable?

PBS Systems has established a reputation for reliability within the automotive industry, offering consistent software performance and dependable customer support. User reviews often highlight their commitment to service and product stability.

Does PBS Systems offer customer support?

Yes, PBS Systems provides comprehensive customer support, including technical assistance, training resources, and dedicated account management to ensure customers can effectively use their products.

How secure is PBS Systems’ platform?

PBS Systems employs industry-standard security measures to protect user data and ensure platform integrity. Regular updates and security audits are part of their commitment to safeguarding customer information.

Does PBS Systems integrate with other tools or platforms?

Yes, PBS Systems offers integration capabilities with various third-party tools and platforms, allowing dealerships to streamline their operations and enhance functionalities by connecting different software solutions.

Can I use PBS Systems on mobile devices?

PBS Systems platform is designed to be accessible from various devices, including mobile devices, so users can manage operations on the go. Specific features may vary depending on the device used.

What do users say about PBS Systems?

User reviews of PBS Systems often commend its comprehensive features and customer support. However, some users may note the learning curve associated with new software implementations.

What are the pros and cons of PBS Systems?

Pros include a robust feature set tailored for automotive dealerships, strong customer support, and customisation options. Cons may include the potential complexity of setup and the initial investment required.

How can I purchase PBS Systems’ services?

Interested customers can purchase PBS Systems services by contacting their sales team through the website or by phone to discuss specific needs and obtain a quote.

What is the cancellation or refund policy for PBS Systems?

The cancellation and refund policy for PBS Systems should be detailed in the service agreement. It is recommended to review these terms or consult with their customer service for specific inquiries.

What are the common use cases for PBS Systems?

Common use cases for PBS Systems include managing inventory, tracking sales and customer interactions, streamlining accounting processes, and enhancing service department operations within automotive dealerships.

Why choose PBS Systems over other options?

Choosing PBS Systems may be beneficial for dealerships seeking a specialised solution tailored to the automotive industry, along with dedicated customer support and a feature-rich platform designed for operational efficiency.

How easy is it to set up PBS Systems?

The setup process can vary in complexity, but PBS Systems provides assistance through installation, training, and ongoing support to ensure a smooth transition for users.

Does PBS Systems offer training or tutorials?

Yes, PBS Systems offers training and tutorials to help users maximise the use of their software. This includes in-person training sessions, online resources, and user documentation.

What languages does PBS Systems support?

PBS Systems primarily supports English, with potential for additional language support depending on the specific needs of their clientele. Inquiries regarding language options can be made directly to their support team.

What problems does PBS Systems solve?

PBS Systems aims to solve common dealership challenges, such as inefficient inventory management, disjointed customer interactions, and complex accounting processes, by providing an integrated management solution.

Is PBS Systems worth the investment?

The value of investing in PBS Systems largely depends on the specific needs and goals of a dealership. Many users find that the increased efficiency and customer satisfaction justify the investment over time.