Pega Underwriting Automation

Frequently Asked Questions about Pega Underwriting Insurance

Who are Pega?

Pega is a software company that provides business process management (BPM) and customer relationship management (CRM) solutions. Established in 1983, Pega focuses on helping businesses automate processes and improve customer engagement through its innovative technology platform.

What are Pegas products?

Pega offers a variety of products that include Pega Platform, Pega Customer Service, Pega Marketing, and Pega Underwriting for Insurance, among others. These products are designed to optimise workflows, enhance customer interactions, and drive operational efficiency across various industries.

What services do Pega offer?

Pega provides implementation, consulting, and support services to assist businesses in deploying their products effectively. They also offer training programs to ensure users can maximise the potential of their software solutions.

What type of companies do Pegas products suit?

Pegas products are suitable for a wide range of companies, particularly those in sectors such as insurance, financial services, healthcare, and telecommunications. Their solutions are designed to meet the needs of both large enterprises and mid-sized organisations.

How much does Pegas product cost?

The cost of Pegas products varies based on the specific solutions required and the scale of deployment. Pricing is typically customised based on the needs of the organisation and may include licensing fees, implementation costs, and ongoing support charges.

Does Pega offer a free trial?

Pega does not explicitly advertise a free trial for its products. However, potential customers can often request a demo to experience the platforms capabilities before making a purchase decision.

What discounts does Pega offer on their products?

Pega occasionally offers promotional discounts or special pricing for specific industries or during certain events. It is advisable to contact Pega directly for the most accurate and current discount information.

Are there any hidden fees or additional costs with Pega?

Pega aims to provide transparent pricing. However, additional costs may arise from required customisations, integrations, or ongoing support services. It is recommended to clarify all potential costs during the purchasing process.

Who uses Pegas products?

Pegas products are used by a diverse clientele, including large enterprises and mid-sized businesses in industries such as insurance, banking, healthcare, and telecommunications. Their solutions are utilised by professionals involved in customer service, marketing, and operational management.

What are the main features of Pegas products/services?

Pegas products feature advanced capabilities such as process automation, AI-driven insights, customer journey mapping, and real-time decision making. The Pega Underwriting solution specifically helps streamline underwriting processes and enhance risk assessment.

How does Pega compare to its competitors?

Pega is recognised for its robust BPM and CRM capabilities, often compared favourably against competitors like Salesforce, Oracle, and IBM. Pegas focus on low-code development and AI integration sets it apart, allowing for greater flexibility and responsiveness to business needs.

Is Pegas platform easy to use?

Pegas platform is designed to be user-friendly, with a visual interface that facilitates ease of use for both technical and non-technical users. Training and documentation are provided to assist users in becoming proficient with the software.

How easy is it to set up Pegas product or service?

Setting up Pegas products typically involves a structured implementation process that may require initial training and configuration. The complexity of the setup can vary based on the specific product and the needs of the organisation.

Is Pega reliable?

Pega has a longstanding reputation for reliability in the software industry, with many clients reporting high levels of satisfaction regarding system uptime and support services. Their products are designed for enterprise-level performance and dependability.

Does Pega offer customer support?

Yes, Pega offers comprehensive customer support services, including technical assistance, training resources, and a community forum for users to share knowledge and solutions. Support options vary based on the service agreement.

How secure is Pega’s platform?

Pega takes security seriously, employing various measures such as data encryption, access controls, and regular security assessments to protect user data. They comply with industry standards and regulations to ensure a secure operating environment.

Does Pega integrate with other tools or platforms?

Yes, Pegas solutions are designed to integrate with a variety of third-party tools and platforms, enabling businesses to create a cohesive technology ecosystem that enhances functionality and data sharing across systems.

Can I use Pega on mobile devices?

Pega offers mobile capabilities that allow users to access its applications from mobile devices. The platform is designed to provide a seamless experience across different device types, including smartphones and tablets.

What do users say about Pega?

User feedback on Pega is generally positive, with many praising its flexibility, user interface, and ability to improve operational efficiency. Some users, however, have noted the learning curve associated with complex features.

What are the pros and cons of Pega?

Pros of Pega include its robust feature set, strong customer support, and flexibility in customisation. Cons may include the potential for high implementation costs and the complexity associated with advanced functionalities.

How can I purchase Pega’s services?

Pega services can be purchased directly through their website or by contacting their sales team for a customised quote based on the specific needs of your organisation.

What is the cancellation or refund policy for Pega?

Pegas cancellation and refund policies vary depending on the specific service agreement. It is advisable to review the terms outlined during the purchasing process or to contact Pega for detailed information.

What are the common use cases for Pega?

Common use cases for Pega include automating customer service processes, managing marketing campaigns, streamlining underwriting in insurance, and enhancing customer relationship management across various sectors.

Why choose Pega over other options?

Choosing Pega may be beneficial for organisations seeking a comprehensive BPM and CRM solution that offers advanced customisation, robust AI capabilities, and a strong focus on customer engagement and operational efficiency.

How easy is it to set up Pega?

The ease of setup for Pega can depend on the complexity of the deployment and the specific solutions being implemented. Pega provides resources and support to assist in the setup process.

Does Pega offer training or tutorials?

Yes, Pega offers various training programs, tutorials, and resources to help users understand and effectively utilise their products. These are designed to cater to different experience levels and roles within an organisation.

What languages does Pega support?

Pegas platform is designed to support multiple languages, enabling global usage and accessibility for organisations operating in various regions.

What problems does Pega solve?

Pega addresses various challenges, including process inefficiencies, poor customer engagement, and the need for integrated systems. Their solutions aim to streamline operations and improve overall organisational performance.

Is Pega worth the investment?

The value of investing in Pega largely depends on the specific needs and goals of an organisation. Many users find that the benefits of improved efficiency and customer engagement outweigh the costs involved.