Phrase Localization Platform

Frequently Asked Questions about Phrase.com

Who are Phrase.com?

Phrase.com is a cloud-based localisation management platform that helps companies streamline their translation and localisation processes. Founded in 2012, Phrase.com aims to provide tools that enhance collaboration between developers, translators, and project managers, ensuring efficient handling of multilingual content.

What are Phrase.coms products?

Phrase.com offers several products, including the Phrase Translation Management System (TMS), which allows users to manage translation projects effectively. Their platform supports a range of features for continuous localisation, automation, and integration with other tools, thus facilitating a smooth workflow for teams.

What services do Phrase.com offer?

Phrase.com provides services such as translation management, localisation automation, API access for developers, and integration services with various content platforms. They also assist with project setup and offer professional translation services through their network of linguists.

What type of companies do Phrase.coms products suit?

Phrase.coms products are suitable for a variety of companies, including software developers, e-commerce businesses, marketing agencies, and any organisation that requires multilingual content management. Their platform is designed to cater to both startups and large enterprises looking to enhance their global reach.

How much do Phrase.coms products cost?

Phrase.com offers a range of pricing plans that vary based on the features and services required. Pricing is typically subscription-based and can be tailored to the size and needs of the organisation. For specific pricing details, it is advisable to visit their website or contact their sales team.

Does Phrase.com offer a free trial?

Yes, Phrase.com provides a free trial for new users, allowing them to explore the platform and its features before committing to a subscription. The trial period typically lasts for 14 days, providing ample time to assess its capabilities.

What discounts does Phrase.com offer on their products?

Phrase.com occasionally offers discounts, particularly for annual subscriptions or educational and non-profit organisations. Users should check their website for any current promotions or contact their sales team for specific enquiries.

Are there any hidden fees or additional costs with Phrase.com?

Phrase.com does not impose hidden fees; however, users should be aware that additional costs may arise depending on specific features, extra storage, or usage beyond the limits of their chosen plan. It is advisable to review the pricing details thoroughly.

Who uses Phrase.coms products?

Phrase.coms products are utilised by a diverse range of users, including localisers, project managers, developers, and marketing professionals who need to manage multilingual content efficiently. Their user base spans various industries, including technology, e-commerce, and publishing.

What are the main features of Phrase.coms products/services?

Main features of Phrase.coms platform include translation memory, glossary management, context-based translations, API integration, collaboration tools for teams, and support for various file formats. These features help streamline the localisation process and improve translation accuracy.

How does Phrase.com compare to its competitors?

Phrase.com distinguishes itself through its user-friendly interface, comprehensive API capabilities, and strong focus on continuous localisation. While competitors may offer similar services, Phrase.com is noted for its robust integration options and flexible pricing plans.

Is Phrase.coms platform easy to use?

Yes, Phrase.coms platform is designed with user experience in mind, featuring an intuitive interface that simplifies project management and collaboration. Users typically find the navigation straightforward, enabling quick onboarding and efficient use of the platform.

How easy is it to set up Phrase.coms product or service?

Setting up Phrase.coms products is generally straightforward. Users can create an account, configure their projects, and start importing content within a matter of minutes. The platform provides helpful resources and documentation to assist with the setup process.

Is Phrase.com reliable?

Phrase.com is considered a reliable platform, with a strong reputation for uptime and performance. The company employs robust security measures and regularly updates its systems to ensure consistent service delivery.

Does Phrase.com offer customer support?

Yes, Phrase.com offers customer support through various channels, including email, live chat, and a comprehensive knowledge base. Users can access help documentation and tutorials to assist with using the platform effectively.

How secure is Phrase.coms platform?

Phrase.com prioritises security and employs industry-standard encryption and compliance measures to safeguard user data. They adhere to GDPR regulations and implement regular security audits to maintain the integrity of their platform.

Does Phrase.com integrate with other tools or platforms?

Yes, Phrase.com integrates with a variety of tools and platforms, including content management systems (CMS), version control systems, and developer tools. This allows users to seamlessly incorporate localisation processes into their existing workflows.

Can I use Phrase.com on mobile devices?

Phrase.com primarily operates as a web-based platform, optimised for desktop use. While it may be accessible on mobile devices, the user experience is best on larger screens, and specific functionalities may be limited on mobile browsers.

What do users say about Phrase.com?

Users generally praise Phrase.com for its ease of use, extensive features, and excellent customer support. Feedback often highlights the platforms effectiveness in managing complex translation projects, although some users suggest improvements in mobile accessibility.

What are the pros and cons of Phrase.com?

Pros: User-friendly interface, strong integration capabilities, robust feature set for localisation, and responsive customer support.
Cons: Limited mobile functionality and pricing may be higher for smaller teams compared to some alternatives.

How can I purchase Phrase.coms services?

To purchase Phrase.coms services, users can visit their website, choose a suitable pricing plan, and complete the registration process. Payment options are available for both monthly and annual subscriptions.

What is the cancellation or refund policy for Phrase.com?

Phrase.com typically offers a cancellation policy that allows users to cancel their subscription at any time. However, specific terms regarding refunds may vary based on the subscription type and duration. Users should consult the terms of service for detailed information.

Who uses Phrase.com?

Phrase.com is used by businesses of all sizes, from small startups to large enterprises, particularly those involved in software development, e-commerce, and global marketing efforts that require effective localisation strategies.

What are the common use cases for Phrase.com?

Common use cases for Phrase.com include managing software localisation, translating marketing content, maintaining multilingual websites, and overseeing translation workflows for global teams.

Why choose Phrase.com over other options?

Phrase.com may be preferred over other options due to its comprehensive feature set, ease of integration with existing tools, and strong support for continuous localisation, making it a suitable choice for teams seeking efficiency and collaboration.

How easy is it to set up Phrase.com?

As mentioned earlier, setting up Phrase.com is a simple process, with clear instructions provided to guide users through account creation, project configuration, and content importation.

Does Phrase.com offer training or tutorials?

Yes, Phrase.com provides a variety of training resources, including tutorials, webinars, and documentation, to help users understand the platforms features and maximise its utility.

What languages does Phrase.com support?

Phrase.com supports a wide range of languages, making it suitable for global projects. Users can manage translations for numerous language pairs, enabling effective localisation for diverse markets.

What problems does Phrase.com solve?

Phrase.com addresses challenges related to translation management, collaboration between linguists and developers, and maintaining consistency across multilingual content, thereby streamlining the localisation process.

Is Phrase.com worth the investment?

For organisations that require ongoing translation and localisation services, Phrase.com is generally considered a worthwhile investment due to its robust features and potential to enhance workflow efficiency and project management.