Ping Identity

Frequently Asked Questions about Ping Identity

Who are Ping Identity?

Ping Identity is a leading provider of identity management solutions, enabling organisations to secure and manage user identities across various digital platforms. Founded in 2002, Ping Identity focuses on enhancing user experience while ensuring robust security and compliance.

What are Ping Identitys products?

Ping Identity offers a range of products including PingOne for Single Sign-On (SSO), PingID for multi-factor authentication (MFA), PingAccess for API security, and PingFederate for identity federation. These products are designed to provide secure access to applications and services while improving user engagement.

What services do Ping Identity offer?

Ping Identity provides identity and access management (IAM) services, including user authentication, authorisation, and identity governance. Additional services include consulting, implementation, and ongoing customer support to assist businesses in deploying and optimising their identity solutions.

What type of companies do Ping Identitys products suit?

Ping Identitys products are suitable for companies of all sizes across various industries, including finance, healthcare, retail, and technology. Organisations that require secure access to multiple applications or have complex identity management needs will benefit greatly from Ping Identitys solutions.

How much does Ping Identitys product cost?

The cost of Ping Identitys products varies based on the specific solutions required, the number of users, and the scale of deployment. Pricing details are typically available upon request through a consultation with Ping Identitys sales team.

Does Ping Identity offer a free trial?

Yes, Ping Identity offers a free trial for certain products, allowing potential customers to evaluate the solutions before making a commitment. Interested users can sign up for the trial on the Ping Identity website.

What discounts does Ping Identity offer on their products?

Ping Identity may offer discounts or tailored pricing based on the size of the organisation and the volume of users. It is advisable to contact their sales team directly to inquire about any available discounts or promotional offers.

Are there any hidden fees or additional costs with Ping Identity?

Ping Identity is transparent about its pricing structure, and there are generally no hidden fees. However, additional costs may arise depending on the level of support, customisation, or integration services required. It is recommended to clarify any potential costs during the purchasing process.

Who uses Ping Identitys products?

Ping Identitys products are utilised by a diverse range of clients, including large enterprises, mid-sized companies, and public sector organisations. Users span various sectors, such as finance, healthcare, and technology, where secure identity management is crucial.

What are the main features of Ping Identitys products/services?

Key features of Ping Identitys offerings include Single Sign-On (SSO), multi-factor authentication (MFA), adaptive authentication, identity federation, API security, and user management. These features work together to enhance security while providing a seamless user experience.

How does Ping Identity compare to its competitors?

Ping Identity is recognised for its robust security capabilities, user-friendly interface, and extensive integration options. While competitors may offer similar services, Ping Identity’s focus on enterprise identity solutions and customer support sets it apart in the IAM landscape.

Is Ping Identitys platform easy to use?

Ping Identitys platform is designed with usability in mind, featuring an intuitive interface that simplifies the user experience. Training and resources are available to help users navigate and utilise the platform effectively.

How easy is it to set up Ping Identitys product or service?

Setting up Ping Identitys products typically involves a straightforward process, with comprehensive documentation and support provided to assist users. The complexity of setup may vary depending on the specific solutions implemented and the existing infrastructure of the organisation.

Is Ping Identity reliable?

Ping Identity is considered a reliable provider of identity management solutions, with a strong track record of uptime and performance. The company adheres to industry standards and compliance regulations, reinforcing its reliability as a trusted partner for identity management.

Does Ping Identity offer customer support?

Yes, Ping Identity offers customer support through various channels, including online resources, documentation, and direct assistance from support representatives. Customers can access support based on their service agreements or subscriptions.

How secure is Ping Identity’s platform?

Ping Identity prioritises security, employing advanced encryption protocols and compliance with industry standards. Regular updates and security assessments are conducted to safeguard user data and maintain the integrity of its platform.

Does Ping Identity integrate with other tools or platforms?

Yes, Ping Identitys solutions are designed to integrate seamlessly with a wide range of applications and platforms, including cloud services, on-premises systems, and various third-party tools. This flexibility enhances its usability across different environments.

Can I use Ping Identity on mobile devices?

Ping Identitys solutions are accessible on mobile devices, providing users with the flexibility to manage identities and access applications from anywhere. Mobile compatibility is designed to improve user experience and accessibility.

What do users say about Ping Identity?

User feedback on Ping Identity is generally positive, highlighting its robust security features, ease of use, and effective customer support. Users appreciate the comprehensive capabilities of the platform in addressing their identity management needs.

What are the pros and cons of Ping Identity?

Pros: Strong security features, user-friendly interface, extensive integration options, scalable solutions.

Cons: Pricing may be a consideration for smaller organisations, and setup complexity can vary based on existing systems.

How can I purchase Ping Identity’s services?

Ping Identitys services can be purchased directly through their website or by contacting their sales team for a consultation. Customers can discuss their requirements and receive tailored pricing options based on their needs.

What is the cancellation or refund policy for Ping Identity?

Ping Identitys cancellation and refund policy may vary based on the terms outlined in the service agreement. Customers are encouraged to review the policy details or contact customer support for clarification regarding cancellations and refunds.

Who uses Ping Identity?

Ping Identitys products are used by a wide range of organisations, including enterprises, educational institutions, and government agencies that require secure and efficient identity management solutions.

What are the common use cases for Ping Identity?

Common use cases for Ping Identity include secure access to cloud applications, API security, managing user identities across multiple platforms, and enabling single sign-on for enhanced user experience.

Why choose Ping Identity over other options?

Choosing Ping Identity offers organisations a comprehensive solution for identity management, with robust security features, adaptability to various environments, and strong customer support. Its focus on enterprise needs makes it a preferred choice for many businesses.

How easy is it to set up Ping Identity?

Setting up Ping Identity is generally straightforward, with extensive documentation and support resources available to facilitate the process. The complexity may vary depending on the specific configurations and integrations required.

Does Ping Identity offer training or tutorials?

Yes, Ping Identity provides training resources, including tutorials, webinars, and documentation, to assist users in effectively utilising the platform and its features.

What languages does Ping Identity support?

Ping Identity supports multiple languages, catering to a global user base. The specific languages available may vary by product and region, ensuring accessibility for diverse users.

What problems does Ping Identity solve?

Ping Identity addresses challenges related to identity management, including secure authentication, user access control, compliance with regulations, and integration with various applications and systems. These solutions help streamline and secure user access across digital environments.

Is Ping Identity worth the investment?

Many organisations find Ping Identity to be a worthwhile investment due to its robust features, scalability, and ability to enhance security while improving user experience. The return on investment often justifies the costs associated with deploying its solutions.