Pixieset

Frequently Asked Questions

Who are Pixieset?

Pixieset is a cloud-based platform designed for photographers to manage, share, and sell their work online. Founded in 2013, it aims to streamline the workflow for photographers by providing tools for gallery hosting, client proofing, and e-commerce.

What are Pixiesets products?

Pixieset offers several products, including:

• Online Gallery: For showcasing and sharing photos with clients.
• Client Proofing: Enables clients to review and select images.
• Store: An integrated e-commerce solution for selling prints and digital downloads.
• Website Builder: A customisable website solution for photographers.

What services do Pixieset offer?

Pixieset provides services such as cloud storage for images, client management tools, marketing tools for photographers, and support for selling physical and digital products directly through the platform.

What type of companies do Pixiesets products suit?

Pixiesets products are particularly suited for professional photographers, photography studios, and creative professionals who require an efficient way to present, share, and sell their work online.

How much does Pixiesets product cost?

Pixieset offers a range of pricing plans, including a free tier with limited features. Paid plans start from approximately £8 per month, depending on the features and storage capacity required.

Does Pixieset offer a free trial?

Yes, Pixieset offers a free plan that allows users to start using the platform with basic features, although certain limitations apply compared to the paid subscriptions.

What discounts does Pixieset offer on their products?

Pixieset occasionally offers promotional discounts or seasonal offers. It is advisable to check the official website for the latest offers or subscribe to their newsletter for updates.

Are there any hidden fees or additional costs with Pixieset?

Pixieset does not have hidden fees; however, additional costs may apply if you choose to sell prints or digital downloads through their platform, as they take a commission on sales.

Who uses Pixiesets products?

Users of Pixieset include professional photographers, photography students, and studios that require an efficient way to manage, showcase, and sell their photography work.

What are the main features of Pixiesets products/services?

Main features include:

• Customisable online galleries
• Client proofing tools
• Integrated e-commerce capabilities
• Website builder for creating a personalised portfolio
• Cloud storage for secure image management

How does Pixieset compare to its competitors?

Pixieset is often noted for its user-friendly interface and strong focus on photography, compared to competitors like SmugMug and ShootProof, which may offer broader features but can be less tailored for photographers specifically.

Is Pixiesets platform easy to use?

Yes, Pixieset is designed with a user-friendly interface that simplifies the process of uploading, sharing, and selling photography, making it accessible for users of all technical levels.

How easy is it to set up Pixiesets product or service?

Setting up Pixieset is relatively straightforward; users can create an account, choose a plan, and start uploading their images within minutes, guided by an intuitive onboarding process.

Is Pixieset reliable?

Pixieset is generally considered reliable, with a track record of uptime and performance. The platform uses cloud storage to ensure data safety and accessibility.

Does Pixieset offer customer support?

Yes, Pixieset provides customer support through a help centre, email, and live chat options. They also have a rich library of tutorials and FAQs for self-help.

How secure is Pixiesets platform?

Pixieset employs industry-standard security measures, including SSL encryption and regular backups, to protect user data and maintain the integrity of hosted images.

Does Pixieset integrate with other tools or platforms?

Yes, Pixieset offers integrations with various platforms such as Mailchimp for email marketing, social media sharing options, and payment processors like PayPal and Stripe for e-commerce functionalities.

Can I use Pixieset on mobile devices?

Yes, Pixieset is mobile-responsive, allowing users to access their galleries and manage their accounts from mobile devices through a web browser. However, a dedicated mobile app is not currently available.

What do users say about Pixieset?

User feedback about Pixieset is generally positive, with many praising its ease of use, aesthetic appeal of galleries, and effective client proofing tools. Some users do note a desire for more advanced features.

What are the pros and cons of Pixieset?

Pros include:

• Intuitive user interface
• Customisable gallery options
• Integrated e-commerce features

Cons include:

• Limited features on the free plan
• Commission fees on sales

How can I purchase Pixiesets services?

Services can be purchased directly through the Pixieset website by choosing a subscription plan that fits your needs and completing the sign-up process.

What is the cancellation or refund policy for Pixieset?

Pixieset offers a cancellation policy that allows users to cancel their subscription at any time. Refunds are generally not provided for payments already made, but users can continue to use the service until the end of their billing cycle.

What are the common use cases for Pixieset?

Common use cases for Pixieset include:

• Hosting client galleries for weddings and events
• Providing proofing options for portrait sessions
• Selling prints and digital files directly to clients

Why choose Pixieset over other options?

Pixieset is often chosen for its photographer-centric design, intuitive gallery presentation, and comprehensive client management tools, making it a preferred option for many professionals in the industry.

Does Pixieset offer training or tutorials?

Yes, Pixieset provides a variety of tutorials, articles, and video guides in their help centre to assist users in making the most of their platform.

What languages does Pixieset support?

Pixieset primarily supports English, but they have plans to expand language options in the future to accommodate a broader user base.

What problems does Pixieset solve?

Pixieset addresses common challenges faced by photographers, such as efficient image management, client proofing, gallery sharing, and selling photography products online.

Is Pixieset worth the investment?

For many photographers, Pixieset is considered worth the investment due to its specialised features, ease of use, and the potential to streamline business operations, ultimately leading to increased sales and client satisfaction.