Frequently Asked Questions about Plumsail SharePoint Helpdesk

Who are Plumsail?

Plumsail is a software company that provides a range of solutions designed to enhance the functionality of Microsoft SharePoint and other platforms. They focus on tools that facilitate workflow automation, document management, and helpdesk support, among others.

What are Plumsails products?

Plumsail offers several products, including Plumsail Helpdesk, Plumsail Forms, Plumsail Workflows, and Plumsail Documents. Their products are aimed at improving user experience and operational efficiency within SharePoint and Microsoft 365 environments.

What services do Plumsail offer?

Plumsail provides services that include technical support, product training, and consultation for integrating their tools into existing systems. They also offer custom development services to tailor their solutions to specific business needs.

What type of companies do Plumsails products suit?

Plumsails products are suitable for a wide range of organisations, from small businesses to large enterprises, particularly those already using Microsoft SharePoint or Microsoft 365. Their solutions are beneficial for IT departments, customer support teams, and HR departments.

How much do Plumsails products cost?

The pricing for Plumsail products varies based on the specific product and the number of users. For accurate pricing details, prospective customers should refer to the Plumsail website or contact their sales team for a quote tailored to their needs.

Does Plumsail offer a free trial?

Yes, Plumsail offers a free trial for their Helpdesk product, allowing users to explore its features and functionalities before making a purchasing decision.

What discounts does Plumsail offer on their products?

Plumsail occasionally offers discounts during promotional periods or for educational institutions and non-profit organisations. It is advisable to check their website or subscribe to their newsletter for updates on any available discounts.

Are there any hidden fees or additional costs with Plumsail?

Plumsail is transparent about its pricing structure. However, users should review the service level agreements and pricing pages for any additional costs that may apply depending on the specific use case or additional features.

Who uses Plumsails products?

Plumsails products are used by various professionals and teams, including IT support staff, customer service departments, HR teams, and project managers who require streamlined processes within SharePoint.

What are the main features of Plumsails products/services?

Key features of Plumsail Helpdesk include ticket management, automated workflows, reporting and analytics, customisable forms, and integration with Microsoft Teams and other applications, facilitating efficient helpdesk operations.

How does Plumsail compare to its competitors?

Plumsail stands out due to its deep integration with Microsoft SharePoint and a user-friendly interface. While there are other helpdesk solutions available, Plumsails focus on SharePoint users and customisation options make it a competitive choice.

Is Plumsails platform easy to use?

Yes, Plumsails platform is designed with user experience in mind, featuring an intuitive interface that allows users to navigate and implement solutions with minimal training.

How easy is it to set up Plumsails product or service?

Setting up Plumsails Helpdesk is straightforward, with comprehensive documentation and guides available to assist users during the installation and configuration process.

Is Plumsail reliable?

Plumsail has established a reputation for reliability, with many users reporting positive experiences regarding uptime and performance. Their commitment to regular updates and customer feedback further enhances their reliability.

Does Plumsail offer customer support?

Yes, Plumsail provides customer support through various channels, including email and a support portal. They also offer extensive documentation and community forums for additional assistance.

How secure is Plumsail’s platform?

Plumsail takes security seriously, implementing measures such as data encryption and compliance with industry standards to protect user data. Specific security practices can be found in their documentation.

Does Plumsail integrate with other tools or platforms?

Plumsail integrates seamlessly with Microsoft products, including Microsoft Teams, Outlook, and Power Automate, along with third-party applications through APIs, enhancing its functionality and usability.

Can I use Plumsail on mobile devices?

Plumsails Helpdesk is accessible on mobile devices through compatible web browsers, allowing users to manage tickets and access features on the go.

What do users say about Plumsail?

User feedback is generally positive, highlighting Plumsails ease of use, robust features, and responsive customer support. Users appreciate the integration with SharePoint, which enhances their workflow efficiency.

What are the pros and cons of Plumsail?

Pros include strong integration with SharePoint, user-friendly interface, and versatile features. Cons might include limitations in customisation for specific needs and potential learning curves for advanced functionalities.

How can I purchase Plumsail’s services?

Users can purchase Plumsail services directly from their website by selecting the desired product and following the checkout process. For enterprise needs, contacting their sales team for a custom quote is recommended.

What is the cancellation or refund policy for Plumsail?

Plumsails cancellation and refund policy can vary, so it is advisable to review the specific terms outlined during the purchasing process or consult their support team for clarification.

What are the common use cases for Plumsail?

Common use cases for Plumsail include managing IT support tickets, automating workflows in HR processes, facilitating customer service inquiries, and streamlining document approval processes.

Why choose Plumsail over other options?

Choosing Plumsail may be advantageous for organisations already using SharePoint, as their solutions are specifically tailored to enhance and extend the capabilities of that platform.

How easy is it to set up Plumsail?

Setting up Plumsail solutions is generally easy, with clear documentation and guided setup processes that help users configure the software to their specific requirements.

Does Plumsail offer training or tutorials?

Yes, Plumsail provides various training resources, including documentation, video tutorials, and webinars to help users get the most out of their products.

What languages does Plumsail support?

Plumsails products primarily support English; however, they may offer features that allow users to create multilingual forms and applications, depending on the specific product.

What problems does Plumsail solve?

Plumsail helps organisations streamline their helpdesk processes, improve ticket management, automate workflows, and enhance collaboration within teams, particularly those using SharePoint.

Is Plumsail worth the investment?

The value of investing in Plumsails products often depends on the specific needs of the organisation. Many users find that the efficiency gains and improved user satisfaction justify the cost.