Quad9

Frequently Asked Questions about Quad9

Who are Quad9?

Quad9 is a non-profit organisation that provides a free Domain Name System (DNS) service, which prioritises user privacy and security. Founded in 2016, Quad9 aims to enhance internet safety by blocking access to malicious domains while ensuring user anonymity.

What are Quad9s products?

Quad9 offers a DNS resolver service that routes user requests to a secure DNS server. This service is designed to block access to harmful websites, protecting users from malware, phishing, and other cyber threats.

What services do Quad9 offer?

Quad9 primarily offers a DNS resolution service that includes threat intelligence to block harmful sites. They also provide educational resources about online safety and privacy.

What type of companies do Quad9s products suit?

Quad9s products are suitable for a wide range of organisations, including businesses that prioritise cybersecurity, educational institutions, and individual users who seek enhanced online safety and privacy.

How much does Quad9s product cost?

Quad9s services are provided free of charge, making them accessible to all users without any subscription fees or costs associated with the use of their DNS resolver.

Does Quad9 offer a free trial?

Since Quad9s services are free to use, there is no need for a free trial. Users can access the service without any financial commitment.

What discounts does Quad9 offer on their products?

Quad9 does not offer discounts as their services are already provided for free. Users can utilise the full range of features without any costs.

Are there any hidden fees or additional costs with Quad9?

No, there are no hidden fees or additional costs associated with using Quad9s services. The service is completely free and transparent.

Who uses Quad9s products?

Quad9s products are used by individuals, families, businesses, and educational institutions seeking to improve their online safety and security against various cyber threats.

What are the main features of Quad9s products/services?

Main features of Quad9s services include:

• Free DNS resolution
• Blocking of access to malicious websites
• User privacy protection with no logging of personal data
• Integration with threat intelligence feeds to enhance security

How does Quad9 compare to its competitors?

Quad9 differentiates itself from competitors by focusing on user privacy and security without charging for its services. Unlike many commercial DNS providers, Quad9 does not log user data and actively blocks harmful sites.

Is Quad9s platform easy to use?

Yes, Quad9s platform is designed to be user-friendly. Users can easily configure their devices to use Quad9s DNS servers, and no technical expertise is required.

How easy is it to set up Quad9s product or service?

Setting up Quad9s DNS service is straightforward. Users can configure their network settings to point to Quad9s DNS servers, following simple instructions available on their website.

Is Quad9 reliable?

Quad9 is considered a reliable service, with a robust infrastructure designed to ensure high availability and performance for users seeking secure DNS resolution.

Does Quad9 offer customer support?

As a non-profit, Quad9 does not offer traditional customer support. However, they provide extensive documentation and resources on their website to assist users with common issues.

How secure is Quad9Õs platform?

Quad9s platform is designed with security in mind. It blocks access to known malicious domains and does not log user data, ensuring a secure and private browsing experience.

Does Quad9 integrate with other tools or platforms?

Quad9 can be integrated into various devices and platforms by configuring DNS settings, making it compatible with most operating systems and network devices.

Can I use Quad9 on mobile devices?

Yes, Quad9 can be used on mobile devices by changing the DNS settings in the devices network configuration to point to Quad9s DNS servers.

What do users say about Quad9?

Users generally appreciate Quad9 for its free service, ease of use, and commitment to privacy. Many find it a reliable solution for enhancing online security.

What are the pros and cons of Quad9?

Pros:

• Free to use
• Focus on user privacy
• Blocks harmful websites
• Easy to set up

Cons:

• No direct customer support
• Limited advanced features compared to paid services

How can I purchase Quad9Õs services?

Quad9s services are free, so there is no purchasing process involved. Users can simply configure their devices to use the service.

What is the cancellation or refund policy for Quad9?

As there are no fees associated with Quad9s services, there is no cancellation or refund policy applicable.

What are the common use cases for Quad9?

Common use cases include:

• Protecting home networks from cyber threats
• Securing devices in educational institutions
• Enhancing online safety for businesses

Why choose Quad9 over other options?

Users may choose Quad9 over other options for its commitment to user privacy, its free service model, and its effective threat-blocking capabilities without the need for personal data logging.

Does Quad9 offer training or tutorials?

Quad9 provides documentation and resources on their website to help users understand how to set up and use their service effectively.

What languages does Quad9 support?

Quad9s website and documentation are primarily available in English, though some resources may be accessible in other languages depending on the community support.

What problems does Quad9 solve?

Quad9 addresses issues related to online security by blocking access to malicious websites, thus protecting users from malware, phishing attempts, and other cyber threats while maintaining user privacy.

Is Quad9 worth the investment?

Given that Quad9 is free to use, it provides significant value for users seeking enhanced online security and privacy without any financial investment.