Qualer

Frequently Asked Questions about Qualer

Who are Qualer?

Qualer is a company that provides a comprehensive asset management platform designed for the life sciences industry. Their focus is on helping organisations manage their regulated assets efficiently, ensuring compliance, and optimising asset performance.

What are Qualers products?

Qualer offers a cloud-based asset management platform that includes features for tracking, managing, and maintaining regulated assets such as laboratory equipment. Key products include asset tracking, maintenance management, and compliance management tools.

What services do Qualer offer?

Qualer provides a range of services including asset management, regulatory compliance support, maintenance scheduling, and training resources for users to effectively utilise their platform.

What type of companies do Qualers products suit?

Qualers products are primarily suited for companies in the life sciences sector, including pharmaceuticals, biotechnology, and research laboratories that require rigorous asset management and compliance capabilities.

How much do Qualers products cost?

The cost of Qualers products varies based on the specific needs of the organisation, such as the number of assets managed and the level of service required. For detailed pricing information, it is recommended to contact Qualer directly for a customised quote.

Does Qualer offer a free trial?

Qualer does provide potential customers with a free trial of their platform, allowing users to explore the features and capabilities before making a commitment.

What discounts does Qualer offer on their products?

Qualer may offer discounts or promotional pricing depending on the specific circumstances, such as contract length or volume of services. It is advisable to inquire directly for information on current discounts.

Are there any hidden fees or additional costs with Qualer?

Qualer is transparent about its pricing structure, and there are no hidden fees. Any additional costs would be clearly outlined during the purchasing process.

Who uses Qualers products?

Qualers products are used by a variety of professionals within the life sciences sector, including lab managers, compliance officers, and maintenance teams who require efficient asset management solutions.

What are the main features of Qualers products/services?

Main features of Qualers platform include real-time asset tracking, maintenance scheduling, compliance documentation, report generation, and integration capabilities with other laboratory systems.

How does Qualer compare to its competitors?

Qualer distinguishes itself from competitors through its specific focus on the life sciences industry, offering tailored solutions that cater to the unique regulatory requirements and operational needs of this sector.

Is Qualers platform easy to use?

Qualers platform is designed with user-friendliness in mind, featuring intuitive navigation and a straightforward interface, making it accessible for users with varying levels of technical expertise.

How easy is it to set up Qualers product or service?

Setting up Qualers services is generally straightforward, with supportive onboarding processes and dedicated customer support to assist users during the initial setup phase.

Is Qualer reliable?

Qualer is considered a reliable platform, backed by positive user reviews and a commitment to uptime and data integrity, which are critical in the regulated environments it serves.

Does Qualer offer customer support?

Yes, Qualer offers comprehensive customer support, including live chat, email support, and a knowledge base to assist users with any questions or issues they may encounter.

How secure is Qualer’s platform?

Qualer prioritises security, employing industry-standard encryption and data protection measures to ensure that sensitive information is safeguarded against unauthorised access.

Does Qualer integrate with other tools or platforms?

Qualer supports integration with various laboratory and asset management systems, allowing for seamless data transfer and enhanced operational efficiency across platforms.

Can I use Qualer on mobile devices?

Yes, Qualers platform is accessible on mobile devices, enabling users to manage assets and access information on-the-go through a mobile-friendly interface.

What do users say about Qualer?

Users generally report positive experiences with Qualer, highlighting its ease of use, comprehensive features, and the effectiveness of its customer support in resolving issues.

What are the pros and cons of Qualer?

Pros include a user-friendly interface, tailored solutions for life sciences, and strong customer support. Cons may involve initial setup time and the need for user training to fully utilise all features.

How can I purchase Qualer’s services?

Qualers services can be purchased directly through their website, where potential customers can also request a demo or quote tailored to their specific needs.

What is the cancellation or refund policy for Qualer?

Qualer has a clear cancellation policy, and users are encouraged to review the terms and conditions regarding refunds or cancellations at the point of purchase or by contacting customer support.

Who uses Qualer?

Qualers users primarily include professionals in the life sciences industry, such as laboratory technicians, quality assurance teams, and compliance professionals.

What are the common use cases for Qualer?

Common use cases include tracking laboratory equipment, managing maintenance schedules, ensuring compliance with regulatory standards, and generating reports for audits.

Why choose Qualer over other options?

Choosing Qualer can be beneficial for organisations that require a dedicated asset management solution tailored for the life sciences sector, offering specific features that address regulatory compliance and operational efficiency.

How easy is it to set up Qualer?

Qualers setup process is designed to be user-friendly, with guided instructions and support available to ensure that users can get started quickly and effectively.

Does Qualer offer training or tutorials?

Yes, Qualer provides training resources and tutorials to help users understand the platform’s functionalities and maximise their use of the system.

What languages does Qualer support?

Qualer primarily operates in English, but it may offer support or resources in other languages depending on customer needs and regional operations.

What problems does Qualer solve?

Qualer addresses challenges related to asset management, compliance tracking, and operational efficiency in regulated environments, helping organisations streamline their processes and maintain compliance with industry standards.

Is Qualer worth the investment?

Investing in Qualer can be worthwhile for organisations in the life sciences sector seeking to improve asset management, ensure compliance, and enhance operational efficiency through a tailored platform.