Qualtrics XM Platform

Frequently Asked Questions about Qualtrics

Who are Qualtrics?

Qualtrics is a leading experience management company headquartered in the United States. Founded in 2002, it provides a software platform that enables organisations to manage customer, employee, product, and brand experiences effectively. Qualtrics aims to help businesses gather actionable insights through advanced data analytics and research methodologies.

What are Qualtrics products?

Qualtrics offers a variety of products that focus on experience management, including:

• CustomerXM - for customer experience management
• EmployeeXM - for employee experience management
• ProductXM - for product experience management
• BrandXM - for brand experience management

What services do Qualtrics offer?

Qualtrics provides several services including survey creation and distribution, data analysis, reporting tools, and consulting services to help organisations implement experience management strategies effectively.

What type of companies do Qualtrics products suit?

Qualtrics products are suitable for a wide range of companies, from small businesses to large enterprises across various industries such as technology, healthcare, retail, and education, seeking to enhance their experience management capabilities.

How much does Qualtrics product cost?

Qualtrics does not publicly disclose specific pricing information, as costs can vary based on the products selected and the size of the organisation. Interested customers should contact Qualtrics for a customised quote tailored to their needs.

Does Qualtrics offer a free trial?

Qualtrics does not typically offer a free trial for its products. However, potential customers may request a demo to explore the features and functionalities of the platform before making a purchase decision.

What discounts does Qualtrics offer on their products?

Qualtrics may provide discounts or promotional pricing based on specific agreements, volume purchases, or special events. It is advisable to contact their sales team for information regarding any current offers.

Are there any hidden fees or additional costs with Qualtrics?

Qualtrics aims to provide transparent pricing; however, additional costs may arise based on specific features, add-ons, or services requested. Customers should clarify the full scope of costs during the purchasing process.

Who uses Qualtrics products?

Qualtrics products are used by a diverse clientele, including market researchers, HR professionals, product managers, and executives across various sectors who need to gather and analyse feedback for strategic decision-making.

What are the main features of Qualtrics products/services?

Main features of Qualtrics products include:

• Customisable survey creation tools
• Advanced data analytics and reporting
• Real-time feedback collection
• Integration capabilities with other software
• Collaboration tools for team insights

How does Qualtrics compare to its competitors?

Qualtrics is often recognised for its comprehensive feature set, strong analytics capabilities, and focus on experience management. It competes with other platforms such as SurveyMonkey and Medallia but distinguishes itself with its enterprise-level solutions and extensive integration options.

Is Qualtrics platform easy to use?

Qualtrics platform is designed to be user-friendly, featuring an intuitive interface that allows users to create surveys and analyse data without extensive training. However, some advanced features may require a learning curve.

How easy is it to set up Qualtrics product or service?

Setting up Qualtrics products is generally straightforward, with step-by-step guides provided. Users can quickly create surveys and start collecting data, although initial configuration may depend on the complexity of the project.

Is Qualtrics reliable?

Qualtrics is considered a reliable platform, with robust infrastructure and a strong track record of uptime and data security. Many large enterprises rely on Qualtrics for critical experience management functions.

Does Qualtrics offer customer support?

Yes, Qualtrics offers various customer support options, including online resources, training materials, and direct support from customer service representatives to assist users with any issues or questions.

How secure is Qualtrics’ platform?

Qualtrics takes security seriously, employing various measures such as data encryption, secure access controls, and compliance with industry standards to protect user data and maintain confidentiality.

Does Qualtrics integrate with other tools or platforms?

Yes, Qualtrics supports integration with numerous third-party applications and platforms, including CRM systems, marketing tools, and data analytics software, allowing for seamless data flow and enhanced functionality.

Can I use Qualtrics on mobile devices?

Qualtrics platform is optimised for mobile devices, enabling users to create, distribute, and respond to surveys using smartphones and tablets, ensuring accessibility on the go.

What do users say about Qualtrics?

User reviews of Qualtrics generally highlight its extensive feature set, user-friendly interface, and strong analytical capabilities. Some users note that the pricing can be a consideration, particularly for smaller organisations.

What are the pros and cons of Qualtrics?

Pros: Comprehensive features, strong data analytics, high reliability, and good customer support. Cons: Pricing may be a barrier for smaller businesses, and certain advanced features can have a learning curve.

How can I purchase Qualtrics’ services?

To purchase Qualtrics services, organisations can visit the Qualtrics website and contact their sales team to discuss options and receive a tailored proposal based on their needs.

What is the cancellation or refund policy for Qualtrics?

Qualtrics has specific cancellation and refund policies that may vary based on the terms of service agreed upon at the time of purchase. Customers should review their agreement or contact support for detailed information.

What are the common use cases for Qualtrics?

Common use cases for Qualtrics include conducting customer satisfaction surveys, employee engagement assessments, market research studies, and product feedback collection, helping organisations improve their offerings and strategies.

Why choose Qualtrics over other options?

Choosing Qualtrics may be advantageous for organisations seeking a comprehensive experience management solution with advanced analytics capabilities, strong integration options, and a proven track record in enterprise-level applications.

How easy is it to set up Qualtrics?

Setting up Qualtrics is generally easy, with a guided setup process and available resources to assist users in configuring their accounts and initiating survey projects.

Does Qualtrics offer training or tutorials?

Yes, Qualtrics provides a variety of training resources, including online tutorials, webinars, and documentation to help users maximise their understanding and utilisation of the platform.

What languages does Qualtrics support?

Qualtrics supports multiple languages, allowing users to create surveys in various languages and reach a global audience for data collection.

What problems does Qualtrics solve?

Qualtrics helps organisations address challenges related to understanding customer needs, improving employee engagement, gathering product feedback, and managing brand perception through effective experience management strategies.

Is Qualtrics worth the investment?

Whether Qualtrics is worth the investment depends on an organisations specific needs and budget. Its robust features and capabilities can provide significant value for companies focused on experience management and data-driven decision-making.