RateTiger

Frequently Asked Questions about RateTiger

Who are RateTiger?

RateTiger is a technology solutions provider that focuses on offering hotel revenue management and distribution solutions. Established to enhance the efficiency of hotel operations, RateTiger helps hotels maximise their revenue through data-driven insights and advanced technology.

What are RateTigers products?

RateTiger offers a range of products including RateTiger Shopper, RateTiger Channel Manager, and RateTiger Revenue Management. These products are designed to assist hotels in tracking pricing, distributing inventory across various channels, and optimising revenue strategies.

What services do RateTiger offer?

RateTiger provides services such as real-time rate tracking, market intelligence, channel management, and revenue management solutions. They also offer consulting services to help hotels implement and optimise their revenue strategies.

What type of companies do RateTigers products suit?

RateTigers products are suitable for hotels of all sizes, from independent properties to large hotel chains. They cater to businesses looking to improve their pricing strategies and distribution channels.

How much do RateTigers products cost?

The cost of RateTigers products varies based on the specific solutions chosen and the scale of the hotel operations. Pricing is typically provided upon request, tailored to the needs of the client.

Does RateTiger offer a free trial?

RateTiger does not explicitly advertise a free trial. However, potential clients are encouraged to contact the sales team to discuss possible demonstrations of their products.

What discounts does RateTiger offer on their products?

RateTiger may provide promotional offers or discounts depending on the time of year or specific business arrangements. It is advisable to inquire directly with their sales team for current offers.

Are there any hidden fees or additional costs with RateTiger?

RateTiger aims for transparency in pricing, and there are no hidden fees typically associated with their services. However, clients should review contracts and agreements for any additional costs that may apply based on their specific usage or service levels.

Who uses RateTigers products?

RateTigers products are used by a wide range of hotel operators, including independent hotels, boutique properties, and large hotel chains, focusing on those that prioritise revenue management and efficient distribution.

What are the main features of RateTigers products/services?

Main features of RateTigers products include real-time rate monitoring, automated price updates across distribution channels, detailed market analysis, and comprehensive reporting tools to enhance decision-making capabilities.

How does RateTiger compare to its competitors?

RateTiger is recognised for its user-friendly interface and robust features that cater specifically to the hospitality sector. While comparisons depend on specific needs, RateTiger is often seen as competitive in terms of pricing and the breadth of its services.

Is RateTigers platform easy to use?

RateTigers platform is designed with user experience in mind, featuring an intuitive interface that allows users to navigate easily and utilise the available tools effectively.

How easy is it to set up RateTigers product or service?

The setup process for RateTigers products is streamlined, with support provided to clients. The time required for setup can vary based on the complexity of the hotels operations.

Is RateTiger reliable?

RateTiger is considered a reliable platform within the hotel industry, with a strong track record of providing consistent service and support to its customers.

Does RateTiger offer customer support?

Yes, RateTiger offers customer support to assist users with any inquiries or issues they may encounter while using the platform, ensuring timely assistance and resolution.

How secure is RateTiger’s platform?

RateTiger employs robust security measures to protect user data and ensure the integrity of its platform. Regular updates and security protocols are in place to safeguard against potential threats.

Does RateTiger integrate with other tools or platforms?

Yes, RateTiger integrates with a variety of property management systems (PMS), channel managers, and other tools commonly used in the hospitality industry, facilitating seamless operations for users.

Can I use RateTiger on mobile devices?

RateTiger offers a web-based platform that can be accessed on mobile devices, allowing users to manage their hotel operations on the go.

What do users say about RateTiger?

Users generally appreciate the comprehensive features and ease of use of RateTigers platform. Feedback often highlights the effectiveness of the rate tracking and reporting capabilities.

What are the pros and cons of RateTiger?

Pros include an intuitive interface, robust features for revenue management, and strong customer support. Cons may include the necessity of training for new users and potential costs for larger operations.

How can I purchase RateTiger’s services?

Interested customers can purchase RateTigers services by contacting their sales team through the website or requesting a demo to better understand the offerings.

What is the cancellation or refund policy for RateTiger?

RateTigers cancellation and refund policy is outlined in their service agreements. Clients are encouraged to review these terms before committing to a service.

What are the common use cases for RateTiger?

Common use cases for RateTiger include setting competitive pricing, managing distribution across multiple online travel agents (OTAs), and analysing market trends to inform revenue strategies.

Why choose RateTiger over other options?

Choosing RateTiger may be beneficial due to its specialised focus on the hospitality sector, comprehensive features tailored to hotel needs, and positive user feedback regarding its functionality and support.

How easy is it to set up RateTiger?

Setting up RateTiger is relatively straightforward, with guidance provided throughout the process. The level of complexity may depend on the specific features chosen and the hotels existing systems.

Does RateTiger offer training or tutorials?

Yes, RateTiger provides training and tutorials to help users become familiar with the platform and maximise its features effectively.

What languages does RateTiger support?

RateTiger supports multiple languages, catering to its international clientele and enhancing accessibility for users worldwide.

What problems does RateTiger solve?

RateTiger addresses challenges such as inefficient pricing strategies, difficulties in managing multiple distribution channels, and the need for data-driven insights to optimise revenue.

Is RateTiger worth the investment?

For many hotel operators, RateTigers capabilities in improving revenue management and distribution efficiency can justify the investment, particularly for those seeking to enhance their competitive edge.